2/10 Terrible
Jacqueline
Feb 20, 2024
Disliked: Staff & service, property conditions & facilities
During the night we arrived around 4:00 am with a reservation that was already paid and walked into the front office that was closed. There was a sign to call an extension for after hours check in. We called the extension on the phone and a lady answered. She had advised us that we should’ve been there earlier to be able to check in and that we were too late for our reservation and that they don’t do after hours check in. I told her that we already paid and had a reservation and it was 4:00 am in the morning that we had nowhere to go and if there was a way she can please let us in because we had a paid reservation made already. She advised us no and said she could not that they were closed and no check ins were allowed at that time. I told her we would be sleeping in the car and we need a room and I don’t understand because we already had a paid reservation. She continued to say there was nothing she could do and that they don’t do after hours check in even if you have a reservation. She was very rude, unprofessional and not nice to us at all. She would not let us in for our reservation and we ended up sleeping in the car overnight because it was 4:00 am and nowhere was really open to get a room.
This is so uncalled for we were visiting Florida because my mom is dying and the absolute worst time in my life to turn us away. Contacted manager the next morning and was told that she should have not done that and let us in because we had a reservation. Will be taking legal action
Jacqueline
Stayed 1 night in Feb 2024