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4.6 out of 5

"I want to like this hotel because it was close to the convention center and affordable and had a great restaurant inside. BUT, I complained the first ... " More

By a verified traveler on Thu 05 May 2022

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Hotel Description

3.5-star hotel near T-Mobile Center

Downtown Kansas City stay

At this Downtown Kansas City hotel, you'll be well placed to visit Arvest Bank Theatre at the Midland and Kansas City Convention Center, both within a 5-minute walk. T-Mobile Center and Kansas City Power and Light Building are also within half a mile (1 km).

Renovated in 2017

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A snack bar/deli, dry cleaning, and luggage storage are also on offer.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 118 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Room service, hair dryers, and safes are also available.

Standard Room, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
$157* Per night/room Jun 19 - Jun 20

Premium Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking (Communication Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Indigo Kansas City Downtown, an IHG Hotel ratings based on 18 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Indigo Kansas City Downtown, an IHG Hotel

Everyone (7) Couples (8) Family (1)
3 out of 5
I want to like this hotel because it was close to the convention center and affordable and had a great restaurant inside. BUT, I complained the first day about toenail clippings on the chair in my room. They said that it would be cleaned but it wasn't. I just avoided even looking at the chair because it grossed me out so much. If not for that it would be great.

Posted by on May 5, 2022

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Comment from Hotel Management

May 6, 2022 by Kelsey Higgins

Dear Peggy, Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo KANSAS CITY DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me. Sincerely, Kelsey Higgins Front Office Manager

4 out of 5
Loves the decor, and the security of the hotel.

Posted by on Mar 11, 2022

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5 out of 5
Great place and friendly staff! Clean, comfy, and enjoyable!

Posted by , from VAIL on Nov 15, 2021

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4 out of 5
Very good

Posted by on Sep 4, 2021

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5 out of 5
5 star but I really wanted 4.75. Location was great. Restaurant was great. Room was amazing. Staff was very good. My only issue was this. I was at a convention and used valet parking. On the last day of the convention I checked out around 9am and asked if my car could be parked until about 3pm. They agreed and all was well. About 2pm I was heading back to the hotel a little early and I say my car parked on the street. I was a little confused so I went in and spoke to the clerk. I was told since the hotel only had two new check in’s that day there was no need for valet parking. My car was the only one left so they got it from the garage and left it on the street. Ok. I get it. Why keep staff on the books when it was just one car but they didn’t call or text to let me know. Petty? Yeah. I am a little but I will still go back and still have a 5 star. I’m just a little annoyed.

Posted by , from GRIMES on Aug 23, 2021

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5 out of 5
Location

Posted by on Jul 26, 2021

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5 out of 5
The decor is beautiful! The rooms were huge! The bathroom was one of the best I've seen in a hotel, and the front desk Staff was AMAZING! I wish I could remember her name because her customer service was on point!

Posted by on Jun 9, 2021

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5 out of 5
The girl who checked us in was wonderful. She really made the stay and was so nice

Posted by on Feb 7, 2021

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Comment from Hotel Management

Feb 13, 2021 by Guest Service Manager

Thank you for your feedback. We value your opinion and appreciate you taking the time to complete this survey.

3 out of 5
There was lots of small things that were not clean

Posted by , from KCMO on Jan 26, 2021

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Comment from Hotel Management

Jan 28, 2021 by Rosalind Scott

I apologize that you had a less than pleasant stay. Please contact the hotel directly so we can address these concerns

4 out of 5

Posted by on Jan 27, 2020

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Comment from Hotel Management

Feb 4, 2020 by Guest service manager

Thank you for your review. We look forward to you staying with us again in the future!

About the Hotel Indigo Kansas City Downtown, an IHG Hotel

Location 101 West 11TH Street, Kansas City, MO 64105

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. WiFi is free in public spaces. The business-friendly Hotel Indigo Kansas City Downtown, an IHG Hotel also features a fitness center, concierge services, and complimentary newspapers in the lobby. A complete renovation of Hotel Indigo Kansas City Downtown, an IHG Hotel was completed in December 2017. This 3.5-star Kansas City hotel is smoke free.

  • 118 guestrooms or units
  • 8 levels
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Transport

  • Train station: Kansas City Union Station (5.1 km / 3.2 mi)

Room Amenities

Hotel Indigo Kansas City Downtown, an IHG Hotel offers 118 air-conditioned accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 1:00 PM.

Hotel Indigo Kansas City Downtown, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 28.52 per person (approximately)
  • Nearby parking fee: USD 18 per day(50 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indigo Kansas City Downtown
  • Hotel Indigo Kansas City Downtown
  • Hotel Indigo Kansas City Downtown, an IHG Hotel Hotel
  • Hotel Indigo Kansas City Downtown, an IHG Hotel Kansas City

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.