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The Whitehall Houston

4-star property
1700 Smith St, Houston, TX 1-855-201-7819

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3.7 out of 5
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See all 10 Travelocity Reviews

"Super friendly and helpful staff! Room was really nice and best fish tacos I’ve had in a very long time. Will definitely be back and hopefully the poo ... " More

By a verified traveler on Tue 15 Jun 2021

Points Of Interest

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Hotel Description

4-star romantic hotel near Toyota Center

Downtown Houston stay

Within a 15-minute walk of this Downtown Houston hotel, you'll find Hobby Center for Performing Arts and House of Blues Houston. Toyota Center and Downtown Aquarium are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This romantic hotel includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Unwind with a drink at one of the 2 bars/lounges and enjoy perks like a free area shuttle.

Free Internet, comfy beds

Boasting comforts like Tempur-Pedic beds and premium bedding, the 259 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Room service, free weekday newspapers, and hair dryers are also available.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$189* Per night/room Jun 23 - Jun 24

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Whitehall Houston ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Whitehall Houston

Everyone (6) Family (4)
5 out of 5
Super friendly and helpful staff! Room was really nice and best fish tacos I’ve had in a very long time. Will definitely be back and hopefully the pool will be open by then.

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 16, 2021 by John Flores-Montoya

Thank you for the kind words and we hope to see you soon.

2 out of 5
you DONT get what you pay for here! This was a second rare hotel at first rate price. Poorly maintained and poorly cleaned. Uncomfortable beds, and noise air conditioner that made noise all night. The room had a downtown view but the windows were very dirty. The water in the bathroom was yellow and the air filter had not been changed for a very very long time. The quality of this hotel does not match the price and compares to a Holiday Inn or other budget. hotel. Not worth the price.

Posted by on Jun 3, 2021

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Comment from Hotel Management

Jun 3, 2021 by John Flores-Montoya

We are sorry to hear that you did not enjoy stay at our hotel. All areas that you mention will be addressed.

5 out of 5
The property is dated and some issues with the AC came up. Overall, it was a decent stay. Great experience with the staff though.

Posted by on May 25, 2021

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Comment from Hotel Management

May 25, 2021 by John Flores-Montoya

Thank you so much for your feed back and we will address the issues about the AC. Also thank you for your kind words about the staff I will let them know. Hope to see you soon.

1 out of 5

Posted by on Mar 28, 2021

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Comment from Hotel Management

Apr 23, 2021 by John Montoya

Thank you for your feed back.

1 out of 5

Posted by on Mar 28, 2021

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Comment from Hotel Management

Apr 23, 2021 by John Montoya

Thank you for your feed back.

5 out of 5
Friendliness of the staff. Great price for Hotel Clean rooms. Will love to stay here each visit to Houston.

Posted by on Dec 21, 2020

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Comment from Hotel Management

Dec 22, 2020 by General Manager

Thank you for the five-star review and for taking the time to tell us about your stay. We are pleased that you were impressed with our outstanding service and clean accommodations. We appreciate your feedback and are glad to know you will visit us every time you return. In the Spirit of Hospitality, Sal Khatri, General Manager

5 out of 5
Great location for a concert. Walking distance or complimentary shuttle

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 26, 2019 by General Manager

Jackie, thank you for choosing The Whitehall Houston and for the kind review. We are glad our location perfectly suited your needs and that you appreciated our complimentary shuttle service. We appreciate your feedback and look forward to hosting you again whenever your travel brings to Houston. Best Regards, Sal Khatri, General Manager

5 out of 5
Staff really nice and very polite the Valet parking so fast to bring your car restaurant excellent service food great.

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 9, 2019 by General Manager

Thank you for the generous review of The Whitehall Houston. We are thrilled to learn you loved our courteous associates and that you were impressed with our valet service. We appreciate you highlighting our delicious food offerings and look forward to welcoming you back soon. Best Regards, Sal Khatri, General Manager

4 out of 5
Everything that was open was terrific. Not having breakfast (hot) at hotel little inconvenient with two family members having walking issues. The security for customers was not great when service door is continuously unlocked creating an unsafe environment especially for women traveling alone (please correct ASAP. The staff is 100 % wonderful and all open areas extremely well maintained. I will visit the sister location Georgian Hotel again in Atlanta because of your great staff everywhere!

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 9, 2019 by General Manager

Victoria, thank you for reviewing The Whitehall Houston. We are glad overall you had a pleasant stay and that you were impressed with our friendly associates. However, we are sorry we missed meeting your expectations. Please know we have different packages that include breakfast, so on your next visit, we suggest you select the one that best meets your needs. Also, we have taken note of your feedback concerning the safety of our guests. We value your business and hope to welcome you back soon. Best Regards, Sal Khatri, General Manager

4 out of 5
Great downtown location with easy access to I45 easy walking to downtown night spots

Posted by , from Sacramento on Feb 2, 2019

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Comment from Hotel Management

Feb 3, 2019 by General Manager

Martin, thank you for staying with us and for your wonderful feedback. We love knowing how pleased you were with our location and appreciated the easy access to downtown. Thank you again for choosing The Whitehall Houston, and we look forward to your next visit! Best Regards, Sal Khatri, General Manager

About the The Whitehall Houston

Location 1700 Smith St, Houston, TX 77002

Property Features

The Whitehall Houston offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Whitehall Houston. A free area shuttle within 1.0 mi is available. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Houston hotel.

  • 1 building
  • 259 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: George Bush Intercontinental Airport (IAH) (35.2 km / 21.9 mi)
  • Train station: Houston Station (2.4 km / 1.5 mi)
  • Metro station: Downtown Transit Center Station (0.6 km / 0.4 mi)
  • Property shuttles: Free area shuttle within 1.0 mi
  • Parking: Valet parking available for a surcharge

Room Amenities

The Whitehall Houston offers 259 accommodations with safes and complimentary weekday newspapers. Tempur-Pedic beds feature premium bedding. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Tempur-Pedic beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Edgar's Hermano - This restaurant specializes in Tex-Mex cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered.

Part & Parcel - Onsite cocktail bar.

Buffalo Bayou Coffee - This coffee shop serves lunch only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lbs
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Houston Downtown
  • Whitehall Houston Hotel
  • Houston Downtown Crowne Plaza
  • Crowne Plaza Houston Downtown Hotel Houston
  • Whitehall Hotel Houston
  • Whitehall Houston
  • The Whitehall Houston Hotel
  • The Whitehall Houston Houston
  • The Whitehall Houston Hotel Houston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.