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4.0 out of 5

"The elevator was running slow, first time for this. " More

By a verified traveler on Tue 01 Feb 2022

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Hotel Description

4-star hotel near Toyota Center

Downtown Houston stay

Your stay at this Downtown Houston hotel places you within 2 miles (3 km) of Toyota Center and Downtown Aquarium. George R. Brown Convention Center and Minute Maid Park are also within 2 miles (3 km).

Renovated in 2016

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Unwind with a drink at the bar/lounge and enjoy perks like a free area shuttle.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$199* Per night/room Oct 2 - Oct 3

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Whitehall Houston ratings based on 15 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Whitehall Houston

Everyone (7) Couples (3) Family (3)
5 out of 5
The elevator was running slow, first time for this.

Posted by on Feb 1, 2022

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Comment from Hotel Management

Feb 4, 2022 by John Flores-Montoya

I am so sorry for the inconvenience

5 out of 5
Location, price and staff were perfect

Posted by on Nov 3, 2021

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Comment from Hotel Management

Nov 4, 2021 by General Manager

Tim, thank you for your kind feedback and choosing to stay with us at the The Whitehall Houston! We hope to welcome you back in soon. Warm Regards, General Manager

5 out of 5
Loved the outdoor bar/sitting area, room was great

Posted by , from DAYTON on Nov 1, 2021

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Comment from Hotel Management

Nov 1, 2021 by General Manager

Jenna, thank you for your kind feedback and choosing to stay with us at the Whitehall! We hope to welcome you back in soon. Warm Regards, General Manager

5 out of 5

Posted by on Oct 30, 2021

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1 out of 5
The front desk people had HORRIBLE attitudes. I evacuated from Hurricane Ida and they were very inconsiderate and nasty towards my family.

Posted by on Sep 4, 2021

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5 out of 5
Great stay

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 10, 2021 by John Flores-Montoya

Thank you for the great comment. We hope to see you soon.

5 out of 5
I like the pool and the staff but they should let u know they dont have water u have to pay $5 for one and no mini fridge to keep any drink u have cold.

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 8, 2021 by John Flores-Montoya

We are so glad you enjoyed your stay and appreciate all your feed back. We hope to see you soon.

5 out of 5

Posted by on Jun 29, 2021

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5 out of 5
Super friendly and helpful staff! Room was really nice and best fish tacos I’ve had in a very long time. Will definitely be back and hopefully the pool will be open by then.

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 16, 2021 by John Flores-Montoya

Thank you for the kind words and we hope to see you soon.

2 out of 5
you DONT get what you pay for here! This was a second rare hotel at first rate price. Poorly maintained and poorly cleaned. Uncomfortable beds, and noise air conditioner that made noise all night. The room had a downtown view but the windows were very dirty. The water in the bathroom was yellow and the air filter had not been changed for a very very long time. The quality of this hotel does not match the price and compares to a Holiday Inn or other budget. hotel. Not worth the price.

Posted by on Jun 3, 2021

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Comment from Hotel Management

Jun 3, 2021 by John Flores-Montoya

We are sorry to hear that you did not enjoy stay at our hotel. All areas that you mention will be addressed.

About the The Whitehall Houston

Location 1700 Smith St, Houston, TX 77002

Property Features

The Whitehall Houston offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Whitehall Houston. A free area shuttle within 1.0 mi is available. Parking is available for a fee. A complete renovation of The Whitehall Houston was completed in April 2016. Smoking is allowed in designated areas at this 4-star Houston hotel.

  • 1 building
  • 259 guestrooms or units
  • 12 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Houston Station (2.5 km / 1.5 mi)
  • Metro station: Downtown Transit Center Station (0.6 km / 0.4 mi)
  • Property shuttles: Free area shuttle within 1.0 mi
  • Parking: Valet parking available for a surcharge

Room Amenities

The Whitehall Houston offers 259 accommodations with safes and complimentary weekday newspapers. Tempur-Pedic beds feature premium bedding. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Tempur-Pedic beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Desk chair

Food & Drink

The Whitehall Houston has a restaurant on site.

Part & Parcel - Onsite cocktail bar. Open daily.

Buffalo Bayou Coffee - This coffee shop serves lunch only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lbs
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Houston Downtown
  • Whitehall Houston Hotel
  • Houston Downtown Crowne Plaza
  • Crowne Plaza Houston Downtown Hotel Houston
  • Whitehall Hotel Houston
  • Whitehall Houston
  • The Whitehall Houston Hotel
  • The Whitehall Houston Houston
  • The Whitehall Houston Hotel Houston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.