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"Travelocity spelled my name wrong backwards good thing the front desk lady knew how to fix it " More

By a verified traveler on Sat 27 Jul 2019

Hotel Description

3.5-star hotel near Menil Collection

Heart of Houston

Your stay at this Greenway Plaza-Upper Kirby hotel places you within 6 miles (10 km) of Menil Collection and Houston Natural Science Museum. Children's Museum of Houston and Toyota Center are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, 24-hour business center, and valet parking. Enjoy the 24-hour health club and perks like free WiFi.

Free WiFi, comfy beds

The 354 soundproofed guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with satellite channels, and other amenities include refrigerators and microwaves.

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$114* Per night/room Jun 5 - Jun 6

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Worklife)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds (Worklife)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza Houston River Oaks, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Crowne Plaza Houston River Oaks, an IHG Hotel

Everyone (3) Family (1)
5 out of 5
Travelocity spelled my name wrong backwards good thing the front desk lady knew how to fix it

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by GM

I'm glad she was able to help out with the situation, thnk you for staying with us.

1 out of 5
It was old, rusty in areas, the bathroom was not clean, the tub was rusting at the drain and it just felt, overall, shabby.

Posted by on Jun 13, 2019

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Comment from Hotel Management

Jun 14, 2019 by GM

I apologize your stay was met with these issues. Thank you for bringing it to our attention.

5 out of 5
Bad bar hours. Bar understaffed. Short room service hours. Restaurant was fair.

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 12, 2019 by GM

Thank you for your feedback, I will certainly address with the team.

1 out of 5
I checked into my room, placed my food on the counter, got in the shower and thought I was ready to end my day. However, upon exiting the shower, I noticed "roaches" on my food. I quickly dressed and called the front desk. They weren't the least bit concerned, and did not offer to assist in finding a new property. I checked out and got my receipt, and they submitted for a refund from Travelocity. I had to find my own hotel, and pay more money. I will NEVER stay at the property again!!! Customer service is lacking, and concern for guest is horrible.

Posted by on Mar 13, 2019

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Comment from Hotel Management

Mar 18, 2019 by GM

I'm so sorry you had this situation occur. Please contact me so I may discuss further.

1 out of 5

Posted by on Mar 13, 2019

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Comment from Hotel Management

Apr 1, 2019 by GM

I apologize that we missed the mark with your stay. Thank you for letting me know.

5 out of 5
clean and friendly staff loved the location and a great price

Posted by on Feb 11, 2019

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Comment from Hotel Management

Feb 12, 2019 by GM

Thank you for the great review. Safe Travels

3 out of 5

Not fancy, but clean

Hotel rooms are run down. Carpet is old, furniture is abused. However, location was good for us, it was clean and the bed was comfortable.

Posted by on Aug 20, 2018

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Comment from Hotel Management

Aug 21, 2018 by GM

Thank you for your feedback, we appreciate it.

1 out of 5

everything was horrible

Pros: everything was horrible
Cons: everything was horrible
Location: everything was horrible
everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible

Posted by on Aug 21, 2017

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Comment from Hotel Management

Aug 23, 2017 by Debbie

I am sorry that you were not happy with my hotel. It is hard to make things better when no details are provided. I will share with my team. Thanks, Debbie

About the Crowne Plaza Houston River Oaks, an IHG Hotel

Location 2712 Southwest Fwy, Houston, TX 77098

Renovations + Closures

This property is closed from April 30 2021 to May 27 2021 (dates subject to change).

Property Features

Crowne Plaza Houston River Oaks, an IHG Hotel offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 11 meeting rooms available. Spa services, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza Houston River Oaks, an IHG Hotel. Parking is available for a fee. This 3.5-star Houston hotel is smoke free.

  • 354 guestrooms or units
  • 18 levels
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Houston William Hobby Airport (HOU) (22 km / 13.7 mi)
  • Train station: Houston Station (9.5 km / 5.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Houston River Oaks, an IHG Hotel offers 354 accommodations with safes and coffee/tea makers. Tempur-Pedic beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Tempur-Pedic beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Crowne Plaza Houston River Oaks, an IHG Hotel has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Travel in the New Normal (US Travel - USA).

  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Property follows sanitization practices of Travel in the New Normal (US Travel - USA)
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 12.00 per day (in/out privileges)
  • Valet parking fee: USD 18 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Houston River
  • Crowne Plaza Houston River Oaks
  • Crowne Plaza Oaks Houston
  • Crowne Plaza River Houston
  • Crowne Plaza River Oaks
  • Crowne Plaza River Oaks Hotel
  • Crowne Plaza River Oaks Hotel Houston
  • Crowne Plaza River Oaks Houston
  • Houston Crowne Plaza
  • River Oaks Crowne Plaza Houston
  • Crowne Plaza Houston River Oaks Hotel Houston
  • Crowne Plaza Houston River Oaks Hotel
  • Crowne Plaza Houston River Oaks
  • Crowne Plaza Houston River Oaks, an IHG Hotel Hotel
  • Crowne Plaza Houston River Oaks, an IHG Hotel Houston
  • Crowne Plaza Houston River Oaks, an IHG Hotel Hotel Houston

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.