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"Brought my mother in from Phoenix for two nights, the location is great from a traffic and safety viewpoint, the hotel, room, and staff were terrific ... " More

By a verified traveler on Sat 13 Aug 2016

Hotel Description

3.5-star hotel near Houston Museum District

City center stay

A stay at this Greenway Plaza-Upper Kirby hotel places you within half a mile (1 km) of Greenway Plaza and 2 miles (3 km) of Houston Museum District. Rice University and Lakewood Church are also within 2 miles (3 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, 24-hour business center, and valet parking. Enjoy the 24-hour health club and perks like free WiFi and a free area shuttle.

Free WiFi, comfy beds

The 354 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include refrigerators, microwaves, and flat-screen TVs with satellite channels.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$67 per night

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (MOBILITY)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza Houston River Oaks ratings based on 52 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza Houston River Oaks

Everyone (8) Business (1) Family (1)
1 out of 5
It was old, rusty in areas, the bathroom was not clean, the tub was rusting at the drain and it just felt, overall, shabby.

Posted by on Jun 13, 2019

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Comment from Hotel Management

Jun 14, 2019 by GM

I apologize your stay was met with these issues. Thank you for bringing it to our attention.

5 out of 5
Bad bar hours. Bar understaffed. Short room service hours. Restaurant was fair.

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 12, 2019 by GM

Thank you for your feedback, I will certainly address with the team.

1 out of 5
I checked into my room, placed my food on the counter, got in the shower and thought I was ready to end my day. However, upon exiting the shower, I noticed "roaches" on my food. I quickly dressed and called the front desk. They weren't the least bit concerned, and did not offer to assist in finding a new property. I checked out and got my receipt, and they submitted for a refund from Travelocity. I had to find my own hotel, and pay more money. I will NEVER stay at the property again!!! Customer service is lacking, and concern for guest is horrible.

Posted by on Mar 13, 2019

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Comment from Hotel Management

Mar 18, 2019 by GM

I'm so sorry you had this situation occur. Please contact me so I may discuss further.

1 out of 5

Posted by on Mar 13, 2019

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Comment from Hotel Management

Apr 1, 2019 by GM

I apologize that we missed the mark with your stay. Thank you for letting me know.

5 out of 5
clean and friendly staff loved the location and a great price

Posted by on Feb 11, 2019

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Comment from Hotel Management

Feb 12, 2019 by GM

Thank you for the great review. Safe Travels

3 out of 5

Not fancy, but clean

Hotel rooms are run down. Carpet is old, furniture is abused. However, location was good for us, it was clean and the bed was comfortable.

Posted by on Aug 20, 2018

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Comment from Hotel Management

Aug 21, 2018 by GM

Thank you for your feedback, we appreciate it.

1 out of 5

everything was horrible

Pros: everything was horrible
Cons: everything was horrible
Location: everything was horrible
everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible

Posted by on Aug 21, 2017

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Comment from Hotel Management

Aug 23, 2017 by Debbie

I am sorry that you were not happy with my hotel. It is hard to make things better when no details are provided. I will share with my team. Thanks, Debbie

4 out of 5

Very Good Choice

Brought my mother in from Phoenix for two nights, the location is great from a traffic and safety viewpoint, the hotel, room, and staff were terrific and accommodating. I travel frequently and don't write many reviews but feel if you are headed to Houston, you should give this serious consideration.

Posted by , from Houston on Aug 13, 2016

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Comment from Hotel Management

Aug 17, 2016 by Debbie

Hello Tim and thank you for a very nice review. Glad that you enjoyed and hope you will return soon! Best regards, Debbie

4 out of 5
The elevators were reportedly creepy but I found them no more creepy than your average creeky, marble and faux wood clad elevators. The security bar was broken in our room but the deadbolt functioned fine. The in room fridge was hilariously loud, especially considering it couldn't keep a beer cold. We unplugged it so it wouldn't wake the neighbors. Overall, it was clean and easy to get in and out of. I would stay again despite the few complaints I stated.

Posted by , from Houston Tx on Feb 1, 2016

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Comment from Hotel Management

Feb 10, 2016 by Debbie

Hello Brittan and thanks for the 4 star review. Please come back and see us again! Best regards, Debbie

2 out of 5

Disappointing

Pros: View. Friendliness of staff.
Cons: Update. If nothing else, please have the walls cleaned and repaint them.
Location: Chick-fil-A across the street. Galleria Mall not too far.
This hotel is in need of upkeep. The lobby is well kept but the rooms are disappointing for a hotel of this caliber. The room was a nice size with a beautiful view of the city, however, the heat did not work and the walls were very dirty and marred. How expensive is it to paint one room? Despite those two issues, I slept well and even enjoyed the sound of the highway traffic on the 15th floor.

Posted by , from Beaumont, TX on Jan 27, 2016

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Comment from Hotel Management

Jan 30, 2016 by Debbie

Hello Kim and thanks for taking the time to submit a review. I am glad our staff was friendly and that the location suited your needs. I will pass your comments on to my manager on the room condition and appreciate your feedback. I hope you will come back and let us show you that we can do better. Best regards, Debbie

About the Crowne Plaza Houston River Oaks

Location 2712 Southwest Fwy, Houston, TX 77098

Property Features

Crowne Plaza Houston River Oaks offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 11 meeting rooms available. Spa services, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza Houston River Oaks. A free area shuttle within 3.00 mi is available. For a fee, parking is available. This 3.5-star Houston hotel is smoke free.

  • 354 guestrooms or units
  • 18 levels
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Houston, TX (HOU-William P. Hobby) (22 km / 13.7 mi)
  • Train station: Houston Station (9.5 km / 5.9 mi)
  • Property shuttles: Free area shuttle within 3.00 mi
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Houston River Oaks offers 354 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Tempur-Pedic beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Tempur-Pedic beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Crowne Plaza Houston River Oaks has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 13.95 per person (approximately)
  • Self parking fee: USD 12.00 per day (in/out privileges)
  • Valet parking fee: USD 18 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Houston River
  • Crowne Plaza Houston River Oaks
  • Crowne Plaza Oaks Houston
  • Crowne Plaza River Houston
  • Crowne Plaza River Oaks
  • Crowne Plaza River Oaks Hotel
  • Crowne Plaza River Oaks Hotel Houston
  • Crowne Plaza River Oaks Houston
  • Houston Crowne Plaza
  • River Oaks Crowne Plaza Houston
  • Crowne Plaza Houston River Oaks Hotel Houston
  • Crowne Plaza Houston River Oaks Hotel

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.