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Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel

3.5-star property
2712 Southwest Fwy, Houston, TX 1-855-201-7819
2.9 out of 5
See all 9 travelocity Reviews

"I initially received a room that wasn't ready for a guest. The desk had been moved across the room because maintenance was working on cable connection ... " More

By a verified traveler on Tue 07 Jun 2022

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Hotel Description

3.5-star aparthotel near Menil Collection

Greenway Plaza-Upper Kirby stay

Your stay at this Greenway Plaza-Upper Kirby aparthotel places you within 3 miles (5 km) of Menil Collection and Houston Natural Science Museum. Children's Museum of Houston and Houston Zoo are also within 3 miles (5 km).

Free area shuttle

This aparthotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 11 conference rooms, free WiFi in public areas, and express check-in. Unwind with a drink at the bar/lounge and enjoy perks like a free area shuttle.

Free WiFi, comfy beds

The 354 soundproofed apartments offer free WiFi and comfy beds. Flat-screen TVs come with satellite channels, and other amenities include refrigerators and microwaves.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
$95* Per night/room Jul 16 - Jul 17

Premium Room, 2 Queen Beds (WorkLife)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed (Worklife)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible (Comm, Roll Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel

Everyone (3) Family (2)
4 out of 5
I initially received a room that wasn't ready for a guest. The desk had been moved across the room because maintenance was working on cable connections (which had wires sticking out of the walls) and the bed did not have a comforter on it. I called the front desk and let them know the issue. Someone came right up, checked the room, confirmed what I had called on and immediately (with no waiting) had a new set of keys for a room across the hall which was perfect. I moved my bags and left the old keys on the bed of the old room. I had no other issues for the remainder of my stay. All employees that I encountered (throughout the hotel) were all very nice and helpful. I just wished that they had a bigger pool/pool area. It doesn't allow multiple groups of people to enjoy the space at the same time. That has nothing to do with the staff though. That's a location/spacing issue.

Posted by , from Springfield Gardens on Jun 7, 2022

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Comment from Hotel Management

Jun 13, 2022 by Management

Fabienne, thank you for sharing your experience while staying with us. We will use your feedback to improve the quality of our guest's stay. We are working on making things better.

5 out of 5
Travelocity spelled my name wrong backwards good thing the front desk lady knew how to fix it

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by GM

I'm glad she was able to help out with the situation, thnk you for staying with us.

1 out of 5
It was old, rusty in areas, the bathroom was not clean, the tub was rusting at the drain and it just felt, overall, shabby.

Posted by on Jun 13, 2019

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Comment from Hotel Management

Jun 14, 2019 by GM

I apologize your stay was met with these issues. Thank you for bringing it to our attention.

5 out of 5
Bad bar hours. Bar understaffed. Short room service hours. Restaurant was fair.

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 12, 2019 by GM

Thank you for your feedback, I will certainly address with the team.

1 out of 5
I checked into my room, placed my food on the counter, got in the shower and thought I was ready to end my day. However, upon exiting the shower, I noticed "roaches" on my food. I quickly dressed and called the front desk. They weren't the least bit concerned, and did not offer to assist in finding a new property. I checked out and got my receipt, and they submitted for a refund from Travelocity. I had to find my own hotel, and pay more money. I will NEVER stay at the property again!!! Customer service is lacking, and concern for guest is horrible.

Posted by on Mar 13, 2019

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Comment from Hotel Management

Mar 18, 2019 by GM

I'm so sorry you had this situation occur. Please contact me so I may discuss further.

1 out of 5

Posted by on Mar 13, 2019

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Comment from Hotel Management

Apr 1, 2019 by GM

I apologize that we missed the mark with your stay. Thank you for letting me know.

5 out of 5
clean and friendly staff loved the location and a great price

Posted by on Feb 11, 2019

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Comment from Hotel Management

Feb 12, 2019 by GM

Thank you for the great review. Safe Travels

3 out of 5

Not fancy, but clean

Hotel rooms are run down. Carpet is old, furniture is abused. However, location was good for us, it was clean and the bed was comfortable.

Posted by on Aug 20, 2018

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Comment from Hotel Management

Aug 21, 2018 by GM

Thank you for your feedback, we appreciate it.

1 out of 5

everything was horrible

Pros: everything was horrible
Cons: everything was horrible
Location: everything was horrible
everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible everything was horrible

Posted by on Aug 21, 2017

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Comment from Hotel Management

Aug 23, 2017 by Debbie

I am sorry that you were not happy with my hotel. It is hard to make things better when no details are provided. I will share with my team. Thanks, Debbie

About the Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel

Location 2712 Southwest Fwy, Houston, TX 77098

Property Features

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel offers its guests an outdoor pool and a 24-hour health club. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 11 meeting rooms available. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel. A free area shuttle within 3 miles is available. Parking is available for a fee. This 3.5-star Houston aparthotel is smoke free.

  • 354 guestrooms or units
  • 18 levels
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Houston Station (9.5 km / 5.9 mi)
  • Property shuttles: Free area shuttle within 3 miles
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel offers 354 accommodations with safes and coffee/tea makers. Tempur-Pedic beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Houston aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Tempur-Pedic beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

2712 Bistro & Bar - This bar serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Travel in the New Normal (US Travel - USA) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Property follows sanitization practices of Travel in the New Normal (US Travel - USA)
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 25.00 per day (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Houston River
  • Crowne Plaza Houston River Oaks
  • Crowne Plaza Oaks Houston
  • Crowne Plaza River Houston
  • Crowne Plaza River Oaks
  • Crowne Plaza River Oaks Hotel
  • Crowne Plaza River Oaks Hotel Houston
  • Crowne Plaza River Oaks Houston
  • Houston Crowne Plaza
  • River Oaks Crowne Plaza Houston
  • Crowne Plaza Houston River Oaks Hotel Houston
  • Crowne Plaza Houston River Oaks Hotel

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.