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Extended Stay America Suites Houston Galleria Uptown

2.5-star property
2300 West Loop S, Houston, TX 1-855-201-7819
3.0 out of 5
See all 15 travelocity Reviews

"It's was ok , easy to find, " More

By a verified traveler on Tue 19 Apr 2022

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Hotel Description

Hotel near Westheimer Rd in Houston

The Galleria stay

Within a 15-minute walk of this The Galleria hotel, you'll find Westheimer Rd and River Oaks District. Williams Tower and Gerald D. Hines Waterwall Park are also within half a mile (1 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$70* Per night/room Apr 4 - Apr 5

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended Stay America Suites Houston Galleria Uptown ratings based on 15 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Houston Galleria Uptown

Everyone (7) Couples (1) Family (8)
4 out of 5
It's was ok , easy to find,

Posted by on Apr 19, 2022

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2 out of 5
The room was clean, but even though recently "renovated" was in bad condition. Gnawed cabinets, rusted refrigerator, grout and sealant on the bathroom floor, stained tub. And, the security needs beefing up. The hotel room and hotel access keys don't work, so all the doors are propped open. And, some of the guests were "working" shall we say?

Posted by , from HOUSTON on Jan 2, 2022

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Comment from Hotel Management

Jan 5, 2022 by Hotel Management

Natalie, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will review this appropriately and make sure we prevent such reoccurrences. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management

2 out of 5
Although in a relativity nice area, the inside was not what I would consider up to good standards. Customer service was poor, peeling paint, no stopper for the bathtub and so forth. I inadvertently slipped out of the bathtub, as a result, busted my lip & have knots on my head and chin. There was no concern from the hotel staff. I was overall very disappointed!

Posted by on Dec 9, 2021

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Comment from Hotel Management

Dec 11, 2021 by Hotel Management

Amy, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience. Sincerely, Hotel Management

1 out of 5

Posted by on Jun 14, 2021

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5 out of 5
Had no issues and great spot that's very close to the freeway...... parking is limited though

Posted by on Jun 20, 2020

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Comment from Hotel Management

Jun 21, 2020 by Hotel Management

Thank you for the wonderful feedback about your stay at Extended Stay America. We are delighted to know you had a nice time with us and that you were impressed with our ideal location. Thank you for your review. Please come back and see us again soon. Sincerely, Hotel Management

1 out of 5
I started checking around the room they gave us It was located on the ground floor. Started opening drawers to check the place and found 4 syringe and empty plastic bags in the kitchen. You can guess the rest. Moved to other room, also ground floor. We had to ask for cups, utensils, additional toiletries. They did not have any paper towel available. First night, smell of "skunk" in hallway. Did not think much about it. By 3rd night smell so strong along the hallway and into our room. I don't think the other rooms actually had skunks. Next rooms were noisy and every time they closed their door the walls shook. Needless to say I did not sleep well. No smell or noise during the daytime. Maybe this is not typical of the place, I did see a couple with their young kids. But not a good first impression. But I do not need another.

Posted by on Jan 25, 2020

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Comment from Hotel Management

Jan 26, 2020 by Hotel Management

Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. We also sorry for the noise issue you experienced and regret the inconvenience it caused. Please reconsider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management

3 out of 5
First room was so moist water was in hanging art under glass. Late check in was with cleaning lady and she was very unprofessional. Most staff I came across was very nice but not the most professional. I was staying for a surgery and recovery and needing to be sure I had clean sheets and towels daily which they do not love to do for you. Luckily I had family to get them for me from desk when needed. Had to ask for dishes which took a couple tries to get them all. Was a hassle getting toilet paper so we just bought our own. Never saw any nasty bugs or anything so that was a bonus. Seems they have some late night suspicious activity around the property but we just stayed locked in room as much as we could. I will not choose this hotel again if needing to go to Houston based on the upkeep of property and pricing but overall it gave me the minimum of my needs.

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 17, 2019 by Hotel Management

Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management

4 out of 5
Quiet, comfortable, rate was within my budget, convenient location to my event and shopping and friendly staff.

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 29, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. We are glad you enjoyed your time with us and that you liked our wonderful location. We appreciate your business and look forward to your future stay. Sincerely, Hotel Management

2 out of 5

Posted by on Jun 6, 2019

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2 out of 5
When I checked in the night clerk was great. While walking to my room the hallway smeed like marijuana. As entering the room i could tell it wasn't the cleanest. I had to clean the bathtub before i could take a bath, there was food on the floor. ( i stepped on a sausage pizza topping as i was getting out of the bathroom. Toothpaste was all over the mirror and sink area, and also on the pictures by the sink area. The curtin infront of the shelving has what appeared to be deodorant on it. And i had to go to the front desk to get clean sheets yo remake the be. (Sheets covered in hair and food) the desk clerk apologized for the room and took down all the information i gave him about the room. The next morning i told the manager and he told me that he was going to get housekeeping to clean it before i returned back. And was also going to refund my first night. I returned about 6 hours later and found that my room had not been touched. there were still pizza toppings on the floor by the door and the tv, trash still in the trashcan from the previous occupant. Grease over the stove area, and still had food on the bathroom floor. I went down to the front desk to gwy towels and told the night clerk that my room was still not cleaned and i told him what the manager said. Then he informed me the manager had not refunded me my first night so he did it for me. The only reason im not giving this hotel the worst rqting is because of Mr. Charles. He actually tried to help me

Posted by on Apr 29, 2019

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Comment from Hotel Management

May 1, 2019 by Hotel Management

Dear Guest, thank you for sharing your concerns with your review and for allowing us the opportunity to host your travel needs. We are so sorry we failed to provide you with the clean and comfortable accommodations you deserved. We are even sorrier your request for service was never followed through upon. We are pleased Charles stepped in to assist you and ensure a more enjoyable stay. We are glad the promised compensation was issued. It is our hope he restored your trust back in our hotel and we would like to invite you back. We promise a much improved overall experience. Thank you for being our guest. Sincerely, Hotel Management

About the Extended Stay America Suites Houston Galleria Uptown

Location 2300 West Loop S, Houston, TX 77027

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Houston Galleria Uptown also features coffee/tea in a common area, laundry facilities, and discounted use of a nearby fitness facility. Self parking is free. This Houston hotel is smoke free.

  • 136 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Houston Galleria Uptown offers 136 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. The host will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not have a front desk. The host will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Host will greet you
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Uptown
  • Extended Stay America Uptown Hotel
  • Extended Stay America Uptown Hotel Houston Galleria
  • Extended Stay America Houston Galleria Uptown Hotel
  • Extended Stay America Houston Galleria Uptown
  • Extended Stay America Houston Galleria Uptown
  • Extended Stay America Suites Houston Galleria Uptown Hotel
  • Extended Stay America Suites Houston Galleria Uptown Houston

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.