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4.3 out of 5

"Although this is a "pet friendly hotel" be aware that they charge a $50 cleaning fee for pets which is totally bogus " More

By a verified traveler on Sun 27 Oct 2019

Hotel Description

3.5-star hotel in Brookhollow

In suburbs

With a stay at this Brookhollow hotel, you'll be within 2 miles (3 km) of Karbach Brewing and 6 miles (10 km) of Houston Arboretum and Nature Center. Uptown Park and The Heights Theater are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 382 guestrooms also offer WiFi and LCD TVs with cable channels. Room service, coffee/tea makers, and hair dryers are also available. Housekeeping is available on request.

Traditional Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$102* Per night/room Oct 22 - Oct 23

Traditional Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Houston Brookhollow Hotel ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Houston Brookhollow Hotel

Everyone (6) Couples (1) Family (2)
5 out of 5

Posted by on Mar 9, 2021

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Comment from Hotel Management

Mar 19, 2021 by Grace

Thank you for your review! We hope to see you again!

5 out of 5
Although this is a "pet friendly hotel" be aware that they charge a $50 cleaning fee for pets which is totally bogus

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 28, 2019 by SBH Team

Hi Bo, thank you for choosing the Sheraton Brookhollow for your stay! We welcome pets to our property, but require a fee to cover costs so we are able to thoroughly clean bedding, carpets and all upholstered furniture to remove any pet dander to make the rooms clean and safe for the next guests' stay. We hope to welcome you back in the future!

5 out of 5
Excellent service, and a very clean room. The atmosphere of the hotel is great!

Posted by on Apr 7, 2019

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2 out of 5
Cleanliness in the room was sorely lacking. They also entered my room while I wasn’t in it which I specifically asked them not to. Staff was prompt, only good thing. Overpriced and disappointing.

Posted by on Mar 23, 2019

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5 out of 5

Will stay again

Hotel was clean staff was very friendly and helpful. The bed were comfortable and room was nice & spacious

Posted by , from new orleans on Feb 27, 2018

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5 out of 5

Nice and comfortable stay

It was very nice and pleasant, we had breakfast included and excellent service

Posted by , from chicago on Jan 1, 2018

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3 out of 5

Nice hotel but the location/view is not great

Pros: Short walk from parking lot to Hotel
Pros; Friendly front desk staff Location close to the office Cons; When I arrived, i was told that i had to checkout early at 9am because all power would be turned off for maintenance. I should have been notified of this early to make other plans. Cable did fully work for the first night. Maintenance guy, not to friendly when he stopped by to fix the cable. Seemed upset. Pool is only 4 feet deep Breakfast not include with stay which was not the case when reading the hotel information page. It indicated that breakfast was included. Misleading My view was to the highway under construction.

Posted by on Jul 7, 2016

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4 out of 5

Up to Sheraton standards

Pros: Classy atmosphere, friendly and efficient staff.
Location: Currently, a great deal of freeway construction in front of the hotel.
The building, lobby, pool, fitness center, etc are clean, modern and fresh. Service was great. The room was plush but a little small. There was a plastic blanket between the top sheet and the duvet. I removed it.

Posted by , from Colorado on Apr 21, 2015

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5 out of 5

It met and exceeded my needs...

Pros: It was all good.
Cons: It was all good.
Location: great location / quick access to downtown / galleria / and memorial park.
It med and exceeded my needs and front desk was awesome. I would stay again without hesitation .

Posted by , from San Antonio on Mar 24, 2015

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About the Sheraton Houston Brookhollow Hotel

Location 3000 North Loop West Frwy, Houston, TX 77092

Renovations + Closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:

  • Bar/lounge
  • Fitness facility
  • Outdoor pool
  • Restaurant

The following facilities are closed on Sunday and Monday:

  • Fitness facility
  • Outdoor pool
  • Restaurant
  • Bar/lounge

Property Features

Sheraton Houston Brookhollow Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 15464 square feet (1437 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Houston Brookhollow Hotel. Free self parking is available. This 3.5-star Houston hotel is smoke free.

  • 382 guestrooms or units
  • 10 levels
  • 15464 sq ft of conference space
  • 1437 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sheraton Houston Brookhollow Hotel offers 382 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Ella's Table Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay (maximum USD 75 per stay)
  • Maximum 2 per room (weight limit: 40 lbs)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 17.95 per day (rates may vary)
  • Pet fee: USD 50 per accommodation, per stay (maximum USD 75 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brookhollow Houston
  • Brookhollow Sheraton
  • Houston Sheraton
  • Sheraton Brookhollow
  • Sheraton Brookhollow Hotel
  • Sheraton Brookhollow Hotel Houston
  • Sheraton Brookhollow Houston
  • Sheraton Houston
  • Sheraton Houston Brookhollow
  • Sheraton Houston Brookhollow Hotel
  • Sheraton Houston Brookhollow Motel
  • Sheraton Houston Brookhollow
  • Sheraton Houston Brookhollow Hotel Hotel
  • Sheraton Houston Brookhollow Hotel Houston
  • Sheraton Houston Brookhollow Hotel Hotel Houston

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.