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"Comfortable, quiet, clean, friendly, and a Starbucks on site. " More

By a verified traveler on Wed 13 Mar 2019

Hotel Description

4-star hotel near Memorial City Mall

Houston retreat

A stay at this Memorial hotel places you within half a mile (1 km) of Memorial City Mall and 2 miles (3 km) of CityCentre. Also, Town and Country Village is within 2 miles (3 km) and Westheimer Rd is within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 17 conference rooms, 24-hour business center, and valet parking. Enjoy the 24-hour fitness center and perks like free WiFi.

Soaking tubs, free wired Internet

Boasting deep soaking bathtubs, the 289 guestrooms also offer free wired Internet and 24-hour room service. Other amenities include WiFi, refrigerators, and LCD TVs with cable channels.

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$119* Per night/room Aug 21 - Aug 22

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Houston, Memorial City ratings based on 10 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Houston, Memorial City

Everyone (7) Family (1)
5 out of 5

Posted by on Jul 31, 2019

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5 out of 5
Comfortable, quiet, clean, friendly, and a Starbucks on site.

Posted by on Mar 13, 2019

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2 out of 5
Walked into the room and it was 73 degrees even though the air conditioning had been set to 66. About thirty minutes later it got up to 76. I called the front desk and they said they would send someone up. Thirty minutes go by and no one shows up. The room is now at 77. I called again and they said they would send someone up right away. Thirty minutes later, no one shows up. I call again and tell them just to forget it cause they were worthless.

Posted by on Mar 11, 2019

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4 out of 5

Great location good value

good for family of four. great location and friendly staff

Posted by on Oct 10, 2016

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4 out of 5

Good, but expected more

Pros: The service.
Cons: Keep the furniture clean and, if necessary, replace it when it gets damaged.
The staff and service are almost impeccable. Twice when I called the Service Express line, no one answered. I found that a little weird. My rating would have been Excellent across the board, except that I was in a suite and the furniture was dirty and one of the doors was in serious need of being repainted. Also, the lighting in the "kitchen" area is almost non-existent. For the money you pay for a suite, I would have thought the room would be flawless.

Posted by , from Houston on Aug 3, 2016

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2 out of 5

Travelocity dropped the ball on this one!

The room was lovely but not what we requested through Travelocity. We had asked for two double beds for 2 adults and my 13 y.o. Grandson. What we received instead was one King size bed. When I requested a switch we were told that there was none available for either night of our stay. We were actually told that the hotel had very few double rooms and that Travelocity should have known that. We were also told there were no roll-away cots but that we could have an air mattress. At 9:30 p.m. We called the front desk and were told that they had run out of air mattresses also but were having them delivered from another hotel and they would be there by 10:30. We never did receive one either day even though I was assured we would. We were also given the option for not having our room cleaned and we would receive a drink voucher. That never happened either. Very poor service and not cheap either.

Posted by , from Copperas Cove, TX on Oct 19, 2015

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5 out of 5

Be captivated, invogorated the vibe will take you

Pros: Customer service and the welcoming feeling given
Cons: Nothing
Location: Memorial city! the mall is a walk right threw the skywalk,and a hospital is near. The outside deck pool was a little scary but I did get it
This hotel capture me and would not let me go I was a little tired when I arrived but as soon as I entered my room the refreshing smell and cleaniless caught my eye. It was like a pick me up I adjusted the air then sat down look over hotel accomodations and amentities then I started to notice the detail of customer service. The new balance share workout gear was fun and only $5.00 the staff at front desk and over the phone were very attentive and prompt. Housekeeping did not ignore the do not disturb sign this experience I just had was I have to be honest their are not words to describe the wonderful karma existing in environment so welcoming please keep up with this kind of customer service. See you soon!

Posted by , from Jersey Village on Sep 15, 2015

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1 out of 5
Pros: Location
Cons: Service doesn't not meet the level of a 4-star hotel.
My wife and I are usually very understanding of the stresses endured by workers in the hospitality industry. This is the first complaint I’ve felt compelled to write due to the embarrassingly poor service we recently experienced at the hotel. Issues we encountered on this stay: 1) the failure to have our room ready ruining our trip; 2) the lack of basic communication from the hotel; 3) the abdication of responsibility for the behavior of unruly guests; and 4) nothing done to remedy the inconvenience caused by the hotel’s disorganized incompetence.

Posted by , from Dallas, TX on Sep 1, 2015

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5 out of 5

Awesome hotel

Booked this hotel for my wife's 30th HS Reunion. Great staff, wonderful room and all around a great experience. When we got back in the first night, the manager (who checked us in) opened the gift shop so we could grab some drinks instead of heading up to the vending machines. Would definitely stay there again.

Posted by , from swankville on Jul 17, 2013

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5 out of 5

This hotel is very appealing and in a good location

Pros: Close restaurants, Free Internet, Quiet
My family and I enjoyed our stay and look forward to staying there again should we ever return to Houston for a visit.

Posted by on Jan 5, 2012

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About the The Westin Houston, Memorial City

Location 945 Gessner Rd, Houston, TX 77024

Property Features

The Westin Houston, Memorial City offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 32223 square feet (2994 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Westin Houston, Memorial City. Parking is available for a fee. This 4-star Houston hotel is smoke free.

  • 1 building
  • 289 guestrooms or units
  • 22 levels
  • 32223 sq ft of conference space
  • 2994 sq m of conference space
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: George Bush Intercontinental Airport (IAH) (46.5 km / 28.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Houston, Memorial City offers 289 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 37-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

O-24 Grille - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

024 Lounge - This bar serves light fare only. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100.00 per pet, per stay, plus a deposit of USD 50.00 per stay
  • Only dogs are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Guests are provided with hand sanitizer

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property charges a USD 5 fee for package deliveries received under 10 pounds and USD 10 for packages 10 pounds or more. The property cannot be held responsible for lost or damaged goods.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • 0.817 percent destination fee will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 16 per day (in/out privileges)
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Memorial Westin
  • Westin Houston Memorial City
  • Westin Memorial
  • Westin Memorial Hotel
  • Westin Memorial Hotel Houston City
  • The Westin Houston Memorial City Hotel Houston
  • Westin Houston Memorial City Hotel
  • The Westin Houston Memorial City
  • The Westin Houston, Memorial City Hotel
  • The Westin Houston, Memorial City Houston
  • The Westin Houston, Memorial City Hotel Houston

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.