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The Westin Galleria Houston

4.5-star property
5060 W Alabama St, Houston, TX 1-855-201-7819

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3.8 out of 5
Good!
See all 9 Travelocity Reviews

"It was next to the Galleria which allowed for dining options. It also had a breezeway to the Williams Tower. " More

By a verified traveler on Fri 07 Feb 2020

Points Of Interest

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Hotel Description

4.5-star luxury hotel near River Oaks District, connected to a shopping center

City center stay

Your stay at this The Galleria hotel places you within 2 miles (3 km) of River Oaks District and Highland Village. Uptown Park is within 2 miles (3 km) and Toyota Center is within 9 miles (15 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24 conference rooms, 24-hour business center, and valet parking. Enjoy the 24-hour fitness center and perks like free self parking and free WiFi.

Comfy beds, WiFi

The 469 guestrooms feature comforts like pillowtop beds and Egyptian cotton sheets, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include 24-hour room service, WiFi, and flat-screen TVs with cable channels.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$151* Per night/room Aug 1 - Aug 2

Presidential Suite, 1 King Bed with Sofa bed (SW-M)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed with Sofa bed (SW-M)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Galleria Houston ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Galleria Houston

Everyone (4) Family (1)
5 out of 5
It was next to the Galleria which allowed for dining options. It also had a breezeway to the Williams Tower.

Posted by , from Colorado on Feb 7, 2020

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5 out of 5

Posted by on Nov 10, 2019

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4 out of 5
Nice spacious rooms, prompt and polite service despite the very busy weekend for the hotel.

Posted by on Apr 28, 2019

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5 out of 5
The overall experience was top-notch. The ability to walk directly into the mall is one of the reasons we picked staying at this property. The room was outfitted with all the modern fixtures and finishes. The only improvement I would suggest is firmer pillows (personal preference). I would stay here again.

Posted by , from Houston, TX on Mar 23, 2019

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3 out of 5

Pillows

Pros: ??? Not much
Cons: The pillows, the phone wake up call
Location: The Galleria was right there.
The pillows were TERRIBLE! I didnt get much sleep. I set the phone for a wakeup call but I didnt hear it. The next AM I was awake & the phone rang. It was so low, I never heard it ring thats why the first day I never heard it.

Posted by , from Conroe, TX on May 23, 2016

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Comment from Hotel Management

Jun 7, 2016 by Brittnee G.

Greetings Carole, Thank you for taking to the time to provide us with feedback regarding your stay here at the Westin Galleria. We are saddened to hear the pillows on our heavenly bed disrupted your restful sleep. We also apologize for the miscommunication of the volume levels on your phone to receive your revitalizing phone call. Again we are saddened for disruptions you experience during your stay. We do hope to host you again in the future should travels permit so that we may provide a renewed Westin Galleria Houston experience. Should you have any questions or would like to discuss your feedback further please do not hesitate to contact us at wecare@westin.com

2 out of 5

far from first class service.

Pros: The direct access to the Galleria
Cons: There is no night lighting going to the pool . Extremely dangerous condition.
Location: The hotel is attached to the Galleria so obviously go shopping
felt like I was overcharged for what are normally complimentary items. I had to buy coffee and water. I can't get used to buying a cup of coffee in a four star hotel.

Posted by , from Rockton IL on Aug 17, 2015

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Comment from Hotel Management

Aug 20, 2015 by WestinGalleriaWestinOaks

Greetings, Thank you for your valuable feedback regarding your recent stay. I assure you that we do offer complimentary coffee and one complimentary water in the room each day. I am disappointed that you were not able to utilize these items during your stay, and we hope that you choose us again so that we may improve on this experience. Sincerely, Laura Trapani Guest Relations Coordinator

3 out of 5

Westin level quality not delivered

The experience started on a negative note as there were 4-5 immediate issues with the room that was assigned. Everything was addressed by the front desk within an hour of reporting the said issues. The Westin Oaks will be next on my list when visiting Houston. Westing Galleria was an average experience and was solely saved by the promptness of the front desk staff. Nothing else was motivation enough to make me rebook at their property.

Posted by , from San Diego, CA on May 30, 2013

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4 out of 5

this hotel did make us feel welcome

Pros: Close restaurants, Quiet
Cons: No free Internet, Poor breakfast
We enjoyed our stay in Houston lot. Whenever we travel, most of the time we stay at Best Western. This time we decided to go for a change. So there is a tendency to compare. And Best Western offers a lot for the money. Like free internet, refrigerator in the room, free continental breakfast. Now the Westin is a more upscale hotel. But all the things mentioned were missing. Also the rooms can easily be compared with Best Western. That did not diminish our travel experience. But when it comes to the hotel we must say, that maybe the Westin is not as upscale as we thought, or Best Western is more upscale that we thought.

Posted by , from San Antonio, TX, USA on Oct 10, 2012

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3 out of 5

Although the room was clean it did not have that "plush" feel you expect from this grade of Hotel.

Pros: Close restaurants, Free Internet, access to galleria
We felt that their may have been a "block" of rooms reserved for special deal rates and were not as plush as they could have been. The room was clean but again there was nothing great about it considering the Westin name.

Posted by , from San Antonio, TX, USA on Jul 11, 2012

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About the The Westin Galleria Houston

Location 5060 W Alabama St, Houston, TX 77056

Renovations + Closures

This property is closed from March 25 2020 to July 31 2020 (dates subject to change).

Property Features

The Westin Galleria Houston offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 66772 square feet (6203 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury The Westin Galleria Houston. Self parking is free. This 4.5-star Houston hotel is smoke free.

  • 1 building
  • 469 guestrooms or units
  • 24 levels
  • 66772 sq ft of conference space
  • 6203 sq m of conference space
  • Built in 1977
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Free parking nearby

Transport

  • Airport: George Bush Intercontinental Airport (IAH) (43.4 km / 27 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Westin Galleria Houston offers 469 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in July 2017.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.

The Westin Galleria Houston has a restaurant serving breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.

  • UnionPay
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Global Cleanliness Council (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 0

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 30 and USD 50 for adults, USD 15 and USD 45 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 39.00 per day (in/out privileges)
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Houston Galleria Westin
  • Westin Galleria Houston
  • Westin Hotel Houston Galleria
  • Westin Houston Galleria
  • Houston Westin
  • Westin Houston
  • Westin Galleria Houston Hotel
  • The Westin Galleria Houston Hotel
  • The Westin Galleria Houston Houston
  • The Westin Galleria Houston Hotel Houston

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.