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4.2 out of 5

"Very clean, very nice staff, the only thing is that for the price of the hotel you would think parking would be free " More

By a verified traveler on Sun 11 Oct 2020

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Hotel Description

3-star aparthotel near Richmond Avenue

In Houston

With a stay at this Houston aparthotel, you'll be well placed to visit Richmond Avenue and Westheimer Rd, both within half a mile (1 km). Gerald D. Hines Waterwall Park and River Oaks District are also within 2 miles (3 km).

Renovated in 2018

This aparthotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the free on-the-go breakfast each morning.

Free Internet, kitchenettes

The 112 apartments feature free WiFi and free wired Internet, flat-screen TVs with cable channels, and kitchenettes with refrigerators, microwaves, and dishwashers. Sofa beds, coffee/tea makers, and free local calls are also available. Weekly housekeeping is available.

Studio, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$119* Per night/room Dec 27 - Dec 28

Premium Studio, 1 King Bed, Accessible, Balcony (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Studio, 1 King Bed, Accessible, Balcony (Roll-In Shower, Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premium Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Home2 Suites by Hilton at the Galleria ratings based on 6 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Home2 Suites by Hilton at the Galleria

Everyone (5)
4 out of 5

Posted by on Apr 10, 2021

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Comment from Hotel Management

Apr 26, 2021 by Mike

Hope we can make your next stay a 5 out of 5. Thank you for the review.

5 out of 5

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 26, 2021 by Mike

Thank you for the 5 out of 5 review. We hope you come back soon.

1 out of 5
Customer service was terrible. The worst I've experienced in 30 years of travel. I will never stay in a Hilton property again. Front desk and managerial customer service was non-existent.

Posted by on Feb 26, 2021

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Comment from Hotel Management

Feb 26, 2021 by Mike

We are sorry to hear this. We will work on improving this with all of our staff.

5 out of 5
Very clean, very nice staff, the only thing is that for the price of the hotel you would think parking would be free

Posted by , from New Orleans on Oct 11, 2020

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Comment from Hotel Management

Oct 12, 2020 by Mike

Thank you for the 5 out of 5 review. We hope you come back and see us again soon.

5 out of 5

Posted by on Aug 2, 2020

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Comment from Hotel Management

Aug 3, 2020 by Mike

Thank you for the 5 out of 5 review.

5 out of 5

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Jay Sesso, General Manager

Dear Anonymous, thank you for your great score! We hope that you felt at home while you were with us. We hope to welcome you home real soon!

About the Home2 Suites by Hilton at the Galleria

Location 3414 Sage Rd, Houston, TX 77056

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Home2 Suites by Hilton at the Galleria offers its guests an indoor pool and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is available daily. Barbecue grills, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Home2 Suites by Hilton at the Galleria. For a fee, parking is available. A complete renovation of Home2 Suites by Hilton at the Galleria was completed in 2018. This 3-star Houston aparthotel is smoke free.

  • 112 guestrooms or units
  • 7 levels
  • 1500 sq ft of conference space
  • To-go breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Home2 Suites by Hilton at the Galleria offers 112 accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. 50-inch flat-screen televisions come with cable channels. Accommodations at this 3-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchenette
  • Separate bedroom
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125 per pet, per stay
  • Weight limit: 45 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 125 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Home2 Suites Hilton Galleria
  • Home2 Suites Hilton Houston Galleria Hotel
  • Home2 Suites Hilton Galleria Hotel
  • Home2 Suites Hilton Houston Galleria
  • Home2 Suites by Hilton at the Galleria Houston
  • Home2 Suites by Hilton at the Galleria Aparthotel
  • Home2 Suites by Hilton at the Galleria Aparthotel Houston

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.