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Hilton Houston Plaza / Medical Center

3.5-star property
6633 Travis St, Houston, TX 1-855-201-7819

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3.9 out of 5
Good!
See all 16 Travelocity Reviews

"Great location for medical center needs. Staff worked hard to insure comfort and check-in/check-out special needs. " More

By a verified traveler on Wed 03 Feb 2021

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Hotel Description

3.5-star hotel near Rice University

City center stay

At this Texas Medical Center hotel, you'll be well placed to visit Rice University and Houston Methodist Hospital, both within a 5-minute walk. Also, Texas Children's Hospital is within half a mile (1 km) and Houston Zoo is within 2 miles (3 km).

Poolside dining

This smoke-free hotel features 4 restaurants, 2 bars/lounges, and a poolside bar. Traveling on business? Take advantage of the 7 conference rooms, 24-hour business center, and valet parking. Enjoy the fitness center and perks like free WiFi and a free area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 225 guestrooms also offer free WiFi and plasma TVs with cable channels. Other amenities include minibars, room service, and premium bedding.

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Double Beds, View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 1 King Bed (Shower Only)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Houston Plaza / Medical Center ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Houston Plaza / Medical Center

Everyone (7) Couples (3) Family (7)
5 out of 5
Great location for medical center needs. Staff worked hard to insure comfort and check-in/check-out special needs.

Posted by on Feb 3, 2021

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Comment from Hotel Management

Feb 3, 2021 by Ed Sylcox General Manager

Wow! Sounds like a great stay. I hope everything worked out with your visit. Look forward to servicing you again soon.

5 out of 5
Had a great stay!! Bed was so comfortable! Probably stay here next time

Posted by on Jan 19, 2021

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Comment from Hotel Management

Feb 4, 2021 by Ed Sylcox, General Manager

That awesome! We're glad to hear you loved your stay. Next time check out our rooftop bar, Bar 9. It has beautiful views of the city.

4 out of 5

Posted by on Dec 26, 2020

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Comment from Hotel Management

Jan 4, 2021 by Ed Sylcox, General Manager

Thank you for taking the time to rates us! We would love to hear about your experience and welcome any feedback. Thank you for staying with us and we look forward to seeing you again!

5 out of 5

Posted by on Oct 25, 2020

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Comment from Hotel Management

Oct 26, 2020 by Ed Sylcox, General Manager

Wow, thanks for the great rating! We would love to hear about your experience. Can you please share details about your stay?

1 out of 5
There was a huge line awaiting check. But there was only one clerk helping it. And to make even worse, the check-in clerk was very slow. She had to answer the phone calls, other guests questions, and her computer was keeping crashing. I was waiting in the line for almost 1 hr to check. Horrible experience.

Posted by on Aug 15, 2020

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Comment from Hotel Management

Aug 17, 2020 by Ed Sylcox, General Manager

Thank you for taking the time to write about your experience. We have made some adjustments to our staffing levels since we have seen a large increase in reservations occurring in the day for the day. This is exciting news and hope this continues to trend. We care about staff members and we hope this increase give us the opportunity to bring a few of the back to work. Thank you again for the feedback. I hope you give us the opportunity to Make It Right for you on your next stay.

4 out of 5
Easy check in and parking. Covid-19 precautions were visible and in place.

Posted by on Aug 2, 2020

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Comment from Hotel Management

Aug 16, 2020 by Ed Sylcox, General Manager

Wow, thank you for the great rating and review! My team and I make it a priority to ensure that our guest have an easy check-in and check-out process. Another priority of ours, is to ensure that our guest feel safe during their stay. We have updated our cleaning procedures and retrained out staff. Once again, thank you for staying with us! We look forward to serving you soon!

5 out of 5

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 3, 2020 by Ed Sylcox, General Manager

That's awesome! We are glad that you had a great experience at our hotel! Thank you for staying with us.

2 out of 5
The day I arrived, the restaurant and bar were closed and staff had been sent home. Did not even have room service available. The shuttle service I was expecting had changed their hours to start an hour after I need to depart. The only apparent staff was the person at the front desk and a person at the adjacent snack shop. I get that it was the day Houston locked down for the corona virus. I don't agree with the response of no room service or take out only from the hotel restaurant and bar when you could still get delivery or pick up from other businesses. I should have at the least been alerted and been given the opportunity to cancel my reservation. Bad on Hilton local management.

Posted by , from Carrollton on Apr 10, 2020

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Comment from Hotel Management

May 11, 2020 by Ed Sylcox - General Manager

I would think that most of guests would understand the impact that this pandemic has had on the hospitality industry. We are one of the lucky hotel's that are still able to remain open. Hilton Brand Standards have been modified to address the current pandemic issues as has all hospitality standards across the United States to ensure we are keeping our guest's safety and health in mind as well as our employees safety and health in mind. I apology that this pandemic had inconvenienced your stay and what we were able to offer in regards to our services. Thank you for your feedback and we hope that things get back to normal soon so we can properly service you again soon.

4 out of 5
Everything was great except for the loud noise of the HVAC unit right next to the bed.

Posted by on Feb 14, 2020

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Comment from Hotel Management

Feb 17, 2020 by Ed Sylcox, General Manager

I will be sure to address your concerns with my team. We take our guest's feedback very seriously and use it to improve our service levels. The AC units are continually being modified, Hilton and our owner take energy efficiency very seriously. As you may know Hilton is the only hotel company that has an energy efficiency platform that every Hilton hotel has to use to ensure we are operating energy efficient. Please contact me directly as I want to be sure to inspect your room personally. Thank you for your feedback.

5 out of 5
Parking was expensive. But overall very nice experience

Posted by on Dec 21, 2019

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Comment from Hotel Management

Jan 6, 2020 by Ed Sylcox, General Manager

Thank you for your feedback, it's good to see you had an overall nice experience with us. We have 8 floors dedicated to parking and offer both valet and self parking options. We're also happy to provide a complimentary shuttle to any location within a 2 mile radius such as the Museum District, local restaurants, and Rice University. We look forward to hosting you the next time you're in the Medical Center!

About the Hilton Houston Plaza / Medical Center

Location 6633 Travis St, Houston, TX 77030

Property Features

Hilton Houston Plaza / Medical Center offers its guests a fitness center and a seasonal outdoor pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7500 square feet (697 square meters) and includes conference space. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Houston Plaza / Medical Center. A free area shuttle within 2 miles is available. Parking is available for a fee. This 3.5-star Houston hotel is smoke free.

  • 1 building
  • 225 guestrooms or units
  • 19 levels
  • 4 dining venues
  • 2 bars or lounges
  • 7500 sq ft of conference space
  • 697 sq m of conference space
  • Built in 1986
  • Bar by the pool
  • Coffee shop
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Houston William Hobby Airport (HOU) (23.1 km / 14.3 mi)
  • Metro station: Dryden/TMC Station (0.4 km / 0.2 mi)
  • Property shuttles: Free area shuttle within 2 miles
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Houston Plaza / Medical Center offers 225 accommodations with minibars and safes. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Houston hotel provides complimentary wireless Internet access. Plasma televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary newspapers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Garden Court - This restaurant serves breakfast and dinner.

Shamrock Lounge - This cocktail bar serves dinner only. Open daily.

Bar 9 Rooftop - This poolside bar serves dinner only. Happy hour is offered. Open daily.

Herb N Kitchen - This café serves breakfast, lunch, dinner, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 3:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Weight limit: 75 lbs
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 21
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 0.99 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 25.00 for adults, USD 5.00 and USD 20.00 for children (approximately)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 28 per night
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 1:00 PM and 6:00 PM (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Houston Plaza
  • Hilton Houston Plaza
  • Houston Plaza Hilton
  • Hilton Houston Plaza Hotel Houston
  • Houston Hilton
  • Hilton Houston Plaza Hotel
  • Hilton Houston Plaza / Medical Center Hotel
  • Hilton Houston Plaza / Medical Center Houston
  • Hilton Houston Plaza / Medical Center Hotel Houston

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9 AM to 10 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.