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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property
4-star beachfront property near Playa Bucerías

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Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
5 bars/lounges, poolside bar, beach bar
Junior Suite Ocean Front King | View from room
Reception
Buffet

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar
  • Pool

Explore the area

View in a map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Nayarit, NAY, 63732
  • Place, Playa Bucerías
    ‪3 min drive‬
  • Place, Flamingos Golf Club
    ‪4 min drive‬
  • Place, Art Walk Bucerias
    ‪4 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Queen Bed

Standard Queen Bed | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Queen Bed

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Tropical View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Tropical View Doble

8.2 out of 10
Very good
(40 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View King

Deluxe Tropical View King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Tropical View King

8.2 out of 10
Very good
(30 reviews)
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Doble

Deluxe Ocean View Doble | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Ocean View Doble

7.8 out of 10
Good
(25 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool view Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Pool view Doble

8.0 out of 10
Very good
(12 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Ocean View Doble

8.0 out of 10
Very good
(21 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Ocean Front King

8.2 out of 10
Very good
(22 reviews)
  • 592 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Altitude Club Junior Suite Swim Out King

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Swim Out King

9.2 out of 10
Wonderful
(9 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Altitude Club Junior Suite Swim Out Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Swim Out Doble

8.6 out of 10
Excellent
(4 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Club Junior Suite Ocean View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Ocean View Doble

7.0 out of 10
Good
(2 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior with Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Superior with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 4

View all photos for Room Standard

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard

  • 301 sq ft
  • Sleeps 2

View all photos for Room Deluxe with Garden View

Bathroom | Shower, hair dryer, towels, soap

Room Deluxe with Garden View

  • 365 sq ft
  • Sleeps 3

View all photos for Room Deluxe with Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • 365 sq ft
  • Sea view
  • Sleeps 3

View all photos for Double Suite Classic with Pool View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Classic with Pool View

  • 430 sq ft
  • Sleeps 4

View all photos for Double Suite Junior with Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Junior with Sea View

8.0 out of 10
Very good
(1 review)
  • 430 sq ft
  • Sea view
  • Sleeps 4

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe with Garden View

  • 365 sq ft
  • Sleeps 4

View all photos for Double Room Deluxe with Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe with Sea View

  • 365 sq ft
  • Sea view
  • Sleeps 4

View all photos for Double Suite Premium with Pool View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Premium with Pool View

  • 430 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Bathroom | Shower, hair dryer, towels, soap

Suite Premium with Pool View

  • 430 sq ft
  • Sleeps 3

View all photos for Suite Junior with Ocean View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior with Ocean View

  • 592 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Family Room -5 guests- Standard with Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Family Room -5 guests- Standard with Garden View

  • 365 sq ft
  • Sleeps 5

View all photos for Family Room

Family Room | Free minibar, in-room safe, blackout drapes, iron/ironing board

Family Room

7.0 out of 10
Good
(2 reviews)
  • 366 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

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About the neighborhood

Nuevo Nayarit

Beachfront retreat .You'll be within half a mile (1 km) of Bay of Banderas and 2 miles (3 km) of Playa Bucerías with a stay here. Flamingos Golf Club and Art Walk Bucerias are also within 2 miles (3 km).

What's nearby

  • Playa Bucerías - 3 min drive - 1.2 miles
  • Flamingos Golf Club - 4 min drive - 1.7 miles
  • Art Walk Bucerias - 4 min drive - 1.7 miles
  • Nuevo Vallarta Beach - 5 min drive - 1.7 miles
  • Nayar Vidanta Golf - 13 min drive - 5.5 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 26 min drive

Restaurants

  • ‪Don Rafael - ‬19 min walk
  • ‪Riu Palace Piano Bar - ‬1 min walk
  • ‪Reflect Krystal Sky Bar - ‬1 min walk
  • ‪La Botana - ‬18 min walk
  • ‪Villa Bar - ‬14 min walk

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

4-star beachfront property near Playa Bucerías
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Nayarit property is smoke free.

  • 480 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • High chair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

Children are not allowed in the infinity pool.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Frequently asked questions

How close is Krystal Grand Nuevo Vallarta – All Inclusive to the airport?

Krystal Grand Nuevo Vallarta – All Inclusive is 9.9 mi (26-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Grand Nuevo Vallarta – All Inclusive?

As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Nuevo Vallarta – All Inclusive on Nov 19, 2025 start from $252.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Grand Nuevo Vallarta – All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Grand Nuevo Vallarta – All Inclusive.

How close is Krystal Grand Nuevo Vallarta – All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Krystal Grand Nuevo Vallarta – All Inclusive offer free breakfast?

Krystal Grand Nuevo Vallarta – All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Krystal Grand Nuevo Vallarta – All Inclusive?

No, there is no casino at this property, but Winclub Casino Platinum (17-min drive) and Vallarta Casino (18-min drive) are nearby.

What time is check-in at Krystal Grand Nuevo Vallarta – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Krystal Grand Nuevo Vallarta – All Inclusive?

This property offers free self parking.

Does Krystal Grand Nuevo Vallarta – All Inclusive have a pool?

Krystal Grand Nuevo Vallarta – All Inclusive features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Krystal Grand Nuevo Vallarta – All Inclusive have a restaurant?

Krystal Grand Nuevo Vallarta – All Inclusive is home to Hacienda El Mortero, which features Mexican cuisine.

Does Krystal Grand Nuevo Vallarta – All Inclusive have a spa?

This property has a spa, which features massages, facials, and body treatments.

How close is Krystal Grand Nuevo Vallarta – All Inclusive to downtown Nuevo Nayarit?

Krystal Grand Nuevo Vallarta – All Inclusive is 3.5 mi away from Nuevo Nayarit.

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 618 out of 1403 reviews
Rating 8 - Good. 381 out of 1403 reviews
Rating 6 - Okay. 213 out of 1403 reviews
Rating 4 - Poor. 98 out of 1403 reviews
Rating 2 - Terrible. 93 out of 1403 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

MICHAE, SIMI VALLEY

Stayed 4 nights in Sep 2025

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excelent
Stayed 3 nights in Sep 2025

2/10 Terrible

Mariana

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very very dirty. There was mold in the room even in the chairs!!!! Good service.
Stayed 6 nights in Jun 2025

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options were limited but to be expected at an all inclusive. Beds were pretty comfortable and air conditioning is your best friend. Internet was very spotty and connection was not great. Transport was good we paid for a round trip service would highly recommend when coming to and from the airport. Overall was pretty good.
Stayed 7 nights in Aug 2025

10/10 Excellent

Chester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep stock of waters
Stayed 3 nights in Jun 2025

8/10 Good

Noemi

Stayed 3 nights in Jul 2025

6/10 Okay

Antonio Castrellon

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property looks worn down. Pool tiles missing. Areas around pool get super slippery. Very very very limited umbrellas around pool and at the beach. Food is average at best. Reservations for restaurants are impossible to get and even if restaurant is empty they will not sit you or help you with a reservation. Ice cream machine only comes on for 1hour and they will cut you off when it is empty. Will not stay here again.
Stayed 7 nights in Aug 2025

2/10 Terrible

Javier

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel sucio en general, muy mal cuidado, dañado, mala atención, no había variedad de comida, habitaciones fatales había calor, el teléfono no funcionaba, no rellenaban el minibar, tengo tantas cosas malas para decir que ni terminaría jamás, la verdad demasiado malo todo
Stayed 2 nights in Aug 2025

8/10 Good

Irene

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was surrounded by nature. I love it!
Stayed 5 nights in Jul 2025

2/10 Terrible

Faviola, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed!!! They need to update their pics in Expedia.
Stayed 8 nights in Jul 2025

6/10 Okay

Cesar

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom needs to be clean better, smells pee and sewer. About a la carte restaurant needs to provide more reservations to the guest. Buffet inside seating area is too hot, no AC available with 34°C.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elisabet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice family friendly, there were plenty of options to choose from at the buffet. If you want the nicer restaurants make sure to make a reservation at least 24 hrs in advance, over all we had a great stay. Thank you!
Stayed 5 nights in Jul 2025

10/10 Excellent

alexandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I stayed 7 nights,The food in a la carte was always very good, we couldn't try the mexican restaurant because they closed it for the last 4 nights that we stayed there. Buffet was also good, they rotate menus and the quesadillas at breskast time are something you MUST try!! Drinks were good too and they were always willing to prepare upon request even if they didnt know how to prepare it... my dad would get a spresso from.the cafeteria and had the bartender prepare him a carajillo drink, for example. Staff were friendly and housekeeper was very nice too! Expedia advertises the hotel has yoga but I was told there were not doing yoga due to lack of people wanting to do it but if I wanted to do yoga they could have a class for me, and so they did!! My 8 yrs old son loved the kids club and the stuff was very caring! Overall was a good experience,. I do have some observations. There are no water sports like kayaking, paddle boarding or body surfing and that's something people going to the beach may be looking for. There are SMOKING AREAS but one of them is just right NEXT to the KID'S CLUB!! for kids health it should be moved, maybe by the beach/adults pool area would be a good locating. Rooms need to be updated and would be nice if there was a microwave in the room since either you have dinner early in order to be able to see the show or after the show. In our case we had to make reservations at 6:30 and by 11 that the buffet was closed my husband and my kids were hungry
Stayed 7 nights in Jul 2025

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
At first the guest staff was very nice but towards
Stayed 7 nights in Jul 2025

8/10 Good

Lourdes

Traveled with family
Liked: Cleanliness, staff & service
Overall, we had a great experience. The food was delicious and authentic as was the entertainment. The hotel is dated and needs updates. The beach was incredible. My kids loved the spa and I spoiled them with a service, treated myself too. I would stay here again in the future.
Stayed 5 nights in Jul 2025

4/10 Poor

Naidu

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Wi-Fi never worked. Our door card didn’t work the first 2 days which was such an inconvenience because we were in the 8th floor so we had to keep going downstairs. The QR code wasn’t working and when it did work it was impossible to make a reservation at the restaurants. The tour desk personnel-Patricia lied to my husband about getting a tour for a cheaper price if he signed up for a conference. The conference was a TIME SHARE conference. Not once did she mention TIME SHARE when she offered the tour. Me and her basically went back and forth about it for a while she told me we were obligated to go. When we showed up I told the other Time Share representative that Patricia obligated us to attend it at that point she told me we were free to go. Another thing that was bothersome was that the phone in our room was not working. We tried on & off for an hour to get room service and the phone sounded disconnected. Finally, if you want to get a good spot by the pool you have to go downstairs and put an item on the chair by 7 AM or else you won’t have a chair to sit on. I was extremely disappointed on this property and management.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There I no place to site see are if the area. You got to take a bus to go to the malecón. And to see the colonial town. Other than that. Place is great.
Stayed 3 nights in Jul 2025

10/10 Excellent

Manuel

nice place an good service the staff extremely friendly !
Stayed 4 nights in Jul 2025

6/10 Okay

Tonya Rae

Liked: Cleanliness, staff & service
I liked this property for Nuevo. The beach was close to the property which we liked. The adult infinity pool was great. Things of concern was the pool bar cleanliness. The washing station was questionable as the bartenders were washing the cups with a sponge by hand and I never saw any soapy water or disinfectant type dips. It was a sketchy set-up on our opinion. The buffet is customary for mexico all inclusives. The restaurants were good
Stayed 5 nights in Jul 2025

6/10 Okay

Raul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
We were greeted by genuinely nice hosts but every building we were in it seemed like the AC’s were not working or on very low. I understand we were there in peak of summer, but every building lobby, restaurants/buffet were just as hot if not more than outside. Our rooms were not serviced (except for the beds being made). We were there 4 days/3nights. Only one day out of 4 we got clean towels. We had to ask for toilet paper hand soap and body wash. (That’s when the brought the clean towels). There were 4 drinks in the fridge when we were told there would be 10 daily (due to the package we paid for). I don’t think I should have to be asking for them, they know how to service each room and if they don’t they should. We ended up getting our own bottles of water and putting them in our fridge. Our coffee was never replenished, our cups were never picked up and new ones brought in. After paying for an exclusive package I felt we received the bare minimum. Would I stay at this hotel again, most likely not. I’ve stayed at La Estancia and never had an issue there. We decided to give this place a try, sorry, but for the same amount of money or just a little more I rather go somewhere else. This place is really not worth it. Most of the pool and some restaurant staff were genuinely very kind and helpful that was the best part of our stay.
Stayed 3 nights in Jul 2025

2/10 Terrible

Christopher

Traveled with partner
Disliked: Staff & service, property conditions & facilities
To Whom It May Concern, I am writing to express my extreme disappointment with my recent stay at the Krystal Grand Resort in Puerto Vallarta from July 23 to July 26. What was meant to be a relaxing birthday vacation turned into a series of unacceptable inconveniences and poor service that completely ruined my experience. Upon arrival, the first room had bugs, and the phone did not work, preventing us from easily contacting the front desk for assistance. We were moved to a second room, only to discover that the air conditioning did not work, and the shower was non-functional. When we informed the staff, we were told to wait 40 minutes for a third room or to shower in a dirty room—both options were unacceptable, especially as we had dinner reservations at 9:00 PM that we ultimately missed due to the delays and inconvenience. A manager apologized and attempted to make amends by offering to: Send a complimentary bottle of wine Move our dinner reservation to 10:00 PM However, when we arrived at the restaurant, we were informed they close at 10:00 PM, so no dinner was available. This was not only frustrating—it was deeply upsetting, as this night was meant to celebrate my birthday. After walking back to the front desk yet again and requesting further help, we were met with an unaccommodating attitude. We were left with only one dining option: room service. We had not eaten since lunch, and after waiting over an hour, we were told the food had been mistakenly deliv
Stayed 3 nights in Jul 2025

4/10 Poor

Enriqueta

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt unwelcome. Bathroom door old and shower moldy. There was no bar fridge, AC not working, no hair conditioner. No hand towels We have reservations for December 2025. I want to cancel after this bad experience
Stayed 3 nights in Jul 2025

6/10 Okay

Brian

Traveled with family and small children
Air conditioner never cooled after calling someone to fix it. Phone didn't work last 3 days asked continuously for someone to fix it but never did
Stayed 5 nights in Jul 2025

2/10 Terrible

Michael

Traveled with partner, Traveled with family
When checking in, we could not check in normal. We had to go down to the dark basement in a cramped loud room to check in. After traveling. The dining area had no fans and or A/C so it was so so hot. I will not ever go back there. Everything was out of date.
Stayed 4 nights in Jul 2025

6/10 Okay

Regina

Stayed 5 nights in Jul 2025