Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
4.5-star beachfront property near El Camaleón Mayakoba Golf Course

Choose dates to view prices

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Relax by the resort's large, circular pool surrounded by lounge chairs and umbrellas, with the ocean views in the background.
Property video
Stroll through the elegant corridor to a serene tropical garden, complete with lush greenery and a tranquil atmosphere.
Relax in our elegantly designed lobby, featuring a central seating area with a sofa and armchairs, surrounded by lush greenery and a stunning chandelier.
Relax by the large central pool surrounded by sun loungers and umbrellas, with breathtaking ocean views from the resort's balconies.

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

Ocean Front Swim Out King Suite

  • 678 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

1 King Bed Suite

9.8 out of 10
Exceptional
(11 reviews)
  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

2 Double Bed Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

Ocean View King Suite

9.6 out of 10
Exceptional
(14 reviews)
  • 474 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Pool View Swim Out King Suite

8.6 out of 10
Excellent
(8 reviews)
  • 603 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Ocean Front Private Pool King

10.0 out of 10
Exceptional
(1 review)
  • 678 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Tropical View Double

8.0 out of 10
Very good
(8 reviews)
  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

Ocean View Terrace King Suite

10.0 out of 10
Exceptional
(1 review)
  • 570 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Ocean Front King Suite

  • 570 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite

  • 1582 sq ft
  • Sleeps 2
  • 1 King Bed

Ocean Front Double Suite

  • 570 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Ocean Front One Bedroom Master King Suite

  • 1033 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Tropical View King Swim Out Suite

9.8 out of 10
Exceptional
(8 reviews)
  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

One Bedroom Master Suite King

  • 1033 sq ft
  • Sleeps 2
  • 1 King Bed

Tropical View King

9.6 out of 10
Exceptional
(13 reviews)
  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Beachside getaway.A stay at this Riviera Maya property places you within 6 miles (10 km) of Maroma Beach and 9 miles (15 km) of Quinta Alegría Shopping Mall. Xplor Theme Park and Xcaret Eco Theme Park are within 12 miles (20 km).

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min drive - 2.4 miles
  • Gran Coyote Golf - 8 min drive - 4.2 miles
  • Tres Rios Ecopark - 8 min drive - 2.4 miles
  • Playa Xcalacoco - 10 min drive - 5.0 miles
  • Maroma Beach - 15 min drive - 6.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Black & White - ‬8 min drive
  • ‪Beach Bar - ‬9 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪Coco Café - ‬1 min walk
  • ‪Bluemoon - ‬8 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5-star beachfront property near El Camaleón Mayakoba Golf Course
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive like an outdoor pool and complimentary bicycles.

There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a hot tub, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 291 guestrooms or units
  • 5 levels
  • 3 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • 6747 sq ft of conference space
  • 627 sq m of conference space
  • Built in 2003
  • Karaoke
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, German, Portuguese, Serbian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (54 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchairs on site

Room amenities

Entertainment

  • 52-inch TV with cable channels

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Frequently asked questions

How close is Hyatt Zilara Riviera Maya Adults Only All Inclusive to the airport?

Hyatt Zilara Riviera Maya Adults Only All Inclusive is 27.1 mi (291-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

As of Jul 23, 2025, prices found for a 1-night stay for 2 adults at Hyatt Zilara Riviera Maya Adults Only All Inclusive on Aug 11, 2025 start from $397.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Zilara Riviera Maya Adults Only All Inclusive.

How close is Hyatt Zilara Riviera Maya Adults Only All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive offer free breakfast?

Hyatt Zilara Riviera Maya Adults Only All Inclusive does not offer free breakfast.

Is there a casino at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

This property offers free self parking and valet parking.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a pool?

Hyatt Zilara Riviera Maya Adults Only All Inclusive features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 7:00 PM.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a restaurant?

Hyatt Zilara Riviera Maya Adults Only All Inclusive is home to Capri Grille, which features Italian cuisine.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a spa?

This property has a spa, which features prenatal massages, body wraps, and body scrubs.

How close is Hyatt Zilara Riviera Maya Adults Only All Inclusive to downtown Playa del Carmen?

Hyatt Zilara Riviera Maya Adults Only All Inclusive is 5.9 mi away from Playa del Carmen.

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 557 out of 898 reviews
Rating 8 - Good. 191 out of 898 reviews
Rating 6 - Okay. 92 out of 898 reviews
Rating 4 - Poor. 37 out of 898 reviews
Rating 2 - Terrible. 21 out of 898 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carl W Flaherty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean resort
Stayed 5 nights in Apr 2025

10/10 Excellent

Lesleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, and the staff very nice. Thank you so much. I will return.
Stayed 3 nights in Apr 2025

10/10 Excellent

Korea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay and loved the staff.
Stayed 3 nights in Apr 2025

8/10 Good

Jose

Stayed 3 nights in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Glen Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We haven’t booked an all inclusive package in years. So easy for a quick visit! Very nice, smallish property with a good mix of people. It does need some refurbishing, but nothing off putting. Great beach & pool. Good size, bright room. Food options were good, but a bit limited. We’ll be back, but plan outings & some dinners off property which this short trip didn’t allow. An 8 out of 10.
Stayed 5 nights in Apr 2025

8/10 Good

Todd B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the amount spent I expected the food to be much better. I didn’t find the selection of food was good at all.
Stayed 4 nights in Apr 2025

6/10 Okay

Luis

Liked: Cleanliness
Disliked: Staff & service
Not night entertainment
Stayed 3 nights in Apr 2025

10/10 Excellent

Christopher

Stayed 8 nights in Apr 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't know if I could want anything more from a vacation spot. There isn't anything I can think of that I would have wanted to be different.
Stayed 8 nights in Apr 2025

10/10 Excellent

XiaoJun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not bad. I will definitely stay there again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lily Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely staying here, never wanted to leave! The service was amazing. Thank you Fernanda and Sofia!
Stayed 5 nights in Apr 2025

8/10 Good

Taylor

Liked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Kristin

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was very friendly
Stayed 4 nights in Apr 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

yordanka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just outstanding! Perfect beach, very nice pool, live music, food was excellent. Clean and well maintained property, modern boho style. Service was excellent. Got upgraded to ocean view and had champaigne and some delicious cookies waiting for us in the room. No noise in the a.m. fron housekepping like in most other places. Plenty of good healthy food options if you need it. Deserts were really delicious -something we don't see much in most all inclusives in Mexico. We'll be back.
Stayed 3 nights in Apr 2025

6/10 Okay

Elena Claire

Traveled with partner
Liked: Cleanliness
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2025

10/10 Excellent

Shelbey Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this resort. The staff was so wonderful and friendly, food was great as well. Only thing we recommend is a revamp on the DJ set up. The music was definitely only catered to the 50 crowd.
Stayed 4 nights in Apr 2025

10/10 Excellent

Hemlata

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I went to trip on March 9th 25 to March 12th I haven’t received refund $500 from this resort. That was charged as holding fee. Once refund is completed, I will go ahead and provide an excellent review..

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing didn’t want to leave will definitely be back
Stayed 3 nights in Mar 2025

10/10 Excellent

Wassim Najib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

NORMA R

Traveled with group
Liked: Amenities
Very clean
Stayed 4 nights in Mar 2025

10/10 Excellent

Hang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice and low key. It has activities to do throughout the day. Just make sure to scan the QR code and check it out. There are a good variety of food option but I got sick of it after day 3 of 6 days there. Coffee shop does offer good coffee. The mocha frappe with extra shot or 2 of expresso did it for me. The heated pretzel was a good snack to take to the pool too. The staff are overall nice and friendly. The even crew aren’t as nice and friendly like the ones during the day. There was always a spot by the pool and the beach. We did wake up @7ish to save a spot if you wanted one close to the pool or a covered area at the beach. Keep in mind the spot at the beach further to the right on the beach, you will not have WiFi reach there. Room service is always quick and attentive.
Stayed 6 nights in Mar 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed entirely within the resort. Staff superb. Beach and pool were excellent as was our room. Food was inconsistent. Breakfasts were great. Lunch time service and cook outs very good. Dinners, however, were mostly very average. But no easy access to town or its restaurants.