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Aloft Playa Del Carmen

4.0 star property
4-star hotel near Playa del Carmen Main Beach, connected to a shopping center

Choose dates to view prices

Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
Property video
Outdoor banquet area
Restaurant
Lobby

Popular amenities

  • Pet friendly
  • Bar

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Quinta Avenida
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(14 reviews)
  • 419 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • 443 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

8.6 out of 10
Excellent
(20 reviews)
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 2 Queen Beds

9.8 out of 10
Exceptional
(16 reviews)
  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Non Smoking

  • 730 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Non Smoking, Balcony

  • 853 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 899 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 867 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Downtown Playa del Carmen stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Calle 12 and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 9 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 14 min walk - 0.8 miles
  • Playacar Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Logia Café - ‬3 min walk
  • ‪Antoinette - ‬3 min walk
  • ‪Nicoletta - ‬3 min walk
  • ‪MiDogo Café - ‬3 min walk
  • ‪Kaxapa Factory - ‬3 min walk

About this property

Aloft Playa Del Carmen

4-star hotel near Playa del Carmen Main Beach, connected to a shopping center
Aloft Playa Del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business center, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a convenience store are also featured at Aloft Playa Del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 167 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2022
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Tour and ticket information
  • Convenience store
  • Terrace
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool
  • Dining venue
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (MXN 200 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 25 per pet, per night, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • Sanitation services: MXN 34 per night
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

How close is Aloft Playa Del Carmen to the airport?

Aloft Playa Del Carmen is 21 mi (253-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Aloft Playa Del Carmen?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at Aloft Playa Del Carmen on Aug 3, 2025 start from $81.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Aloft Playa Del Carmen have an airport shuttle?

Airport shuttle services are not available at Aloft Playa Del Carmen.

How close is Aloft Playa Del Carmen to the beach?

This hotel is a short 8-minute walk from Playa del Carmen Main Beach and 11-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Aloft Playa Del Carmen offer free breakfast?

Free breakfast isn’t provided at Aloft Playa Del Carmen, but buffet breakfast is offered for a fee of MXN 300 for adults and MXN 150 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Aloft Playa Del Carmen?

No, there is no casino at this hotel, but Riviera Gran Casino (3-min walk) is nearby.

What time is check-in at Aloft Playa Del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Aloft Playa Del Carmen?

Free parking is not available at this hotel. Self parking is available for MXN 200 per day.

Does Aloft Playa Del Carmen have a pool?

Aloft Playa Del Carmen features 2 outdoor pools.

Does Aloft Playa Del Carmen have a restaurant?

Yes, there is a restaurant on site.

Does Aloft Playa Del Carmen have a spa?

There are no spa services available at this hotel.

How close is Aloft Playa Del Carmen to downtown Playa del Carmen?

Aloft Playa Del Carmen is 0.1 mi away from Playa del Carmen.

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 368 out of 514 reviews
Rating 8 - Good. 80 out of 514 reviews
Rating 6 - Okay. 24 out of 514 reviews
Rating 4 - Poor. 20 out of 514 reviews
Rating 2 - Terrible. 22 out of 514 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Beant s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Norman

Stayed 2 nights in Apr 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Natalie Matthews and Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at aloft in two months. We absolutely love it here, close to all our favorite restos and shopping. Staff is amazing, special shout out to bryan and marcel, impeccable service from kind genuine people. Will be coming back asap.
Stayed 4 nights in Apr 2025

10/10 Excellent

Elder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Vijaybabu

Stayed 3 nights in Apr 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 11 nights in Mar 2025

10/10 Excellent

Shanthall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for our first time in playa del Carmen. A short walk to shopping and dining and there’s a grocery store with a coffee shop, deli and salad bar downstairs which helped a lot. Taxis always parked outside ready to take you anywhere. The pool area was clean and I liked the bar, the wings were AMAZING! Hotel was clean and quiet. Would definitely stay here again. Warning: don’t book your tours with the guys on 5th ave. Waste of time, money and lack of communication.
Stayed 5 nights in Apr 2025

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Mar 2025

10/10 Excellent

Pamela, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place will definitely stay again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to 5th avenue n shops . Felt safe and right above a market which was pretty neat.
Stayed 3 nights in Jan 2025

10/10 Excellent

JORDI, ZAPOPAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and awesome location.
Stayed 6 nights in Mar 2025

2/10 Terrible

Neil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your time with this hotel. The staff are horrible.
Stayed 3 nights in Mar 2025

10/10 Excellent

chern

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful time here. I always try to stay here due to location, staff, and the Aloft name. Staff all the way up to the General Manager are great. Great english spoken, and the property is fresh and clean.
Stayed 3 nights in Mar 2025

8/10 Good

Mortaza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best spot for dining.
Stayed 7 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice. The location is in close proximity to restaurants, stores, cafes as well as the beach. The rooms are spacious, very clean & dry ( some hotels have humidity & AC issues). It is quiet & comfortable. The staff is friendly. The pool is very nice & the view is beautiful. I just wish the music was different in the pool area. It was this same repetitive beat…
Stayed 4 nights in Mar 2025

4/10 Poor

Karina

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good hotel overall but toilet and washroom broken the whole stay and construction view. Pool was very nice and location was good
Stayed 3 nights in Jan 2025

10/10 Excellent

Jay

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably my favorite aloft hotel. I stay at aloft all throughout the US and I really enjoy them. They are, in my opinion, very quality hotels for those who are on a budget. I love this particular location because it’s really close to the beach and also close to fifth Avenue, other restaurants and shopping. The staff are wonderful and the hotel grounds are well-maintained.
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a bustling neighborhood with easy access to banks, restaurants and shopping. The room is larger than I expected and very clean. Staff was super friendly at check in. A real value for the price.
Stayed 1 night in Mar 2025

6/10 Okay

Chris

Liked: Amenities
Good rooms. Quiet
Stayed 1 night in Mar 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very well kept and convenient in every way
Stayed 5 nights in Mar 2025

10/10 Excellent

Bruce

Stayed 1 night in Mar 2025

10/10 Excellent

Jhoni

Stayed 3 nights in Mar 2025

10/10 Excellent

Terri

Liked: Cleanliness, amenities, property conditions & facilities
Super convenient! Beautiful rooftop pool area!
Stayed 1 night in Feb 2025