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Aloft Playa Del Carmen

4.0 star property
4-star hotel near Quinta Avenida, connected to a shopping center

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Photo gallery for Aloft Playa Del Carmen

Restaurant
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Exterior
Lobby
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

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Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(18 reviews)
  • City view
  • 419 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • City view
  • 443 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds

7.8 out of 10
Good
(6 reviews)
  • 899 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 867 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed

  • 730 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Balcony

  • 853 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)
  • 365 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 2 Queen Beds

9.6 out of 10
Exceptional
(18 reviews)
  • 365 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Downtown Playa del Carmen stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Calle 12 and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).

What's nearby

  • Calle 12 - 1 min walk - 0.1 miles
  • Nuestra Senora del Carmen Catholic Church - 2 min walk - 0.1 miles
  • Central Square - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬4 min walk
  • ‪El Tapas Restaurante - ‬3 min walk
  • ‪Logia Café - ‬3 min walk
  • ‪El Doctorcito - ‬2 min walk
  • ‪Nicoletta - ‬3 min walk

About this property

Aloft Playa Del Carmen

4-star hotel near Quinta Avenida, connected to a shopping center
Some rates at Aloft Playa Del Carmen are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Aloft Playa Del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business center, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a convenience store are also featured at Aloft Playa Del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 167 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2022
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Tour and ticket information
  • Convenience store
  • Terrace
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool
  • Dining venue
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and slippers. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

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Holiday Inn Express & Suites Playa Del Carmen by IHG
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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,001 reviews
$91 nightly
The price is $115
May 30 - May 31
Total with taxes and fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (MXN 200 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 240 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 450 per pet, per night, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 240 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 450 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

How close is Aloft Playa Del Carmen to the airport?

Aloft Playa Del Carmen is 21 mi (253-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Aloft Playa Del Carmen?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at Aloft Playa Del Carmen on May 2, 2026 start from $117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Aloft Playa Del Carmen have an airport shuttle?

Airport shuttle services are not available at Aloft Playa Del Carmen.

How close is Aloft Playa Del Carmen to the beach?

This hotel is a short 8-minute walk from Playa del Carmen Main Beach and 11-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Aloft Playa Del Carmen offer free breakfast?

Free breakfast isn’t provided at Aloft Playa Del Carmen, but buffet breakfast is offered for a fee of MXN 240 for adults and MXN 150 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Aloft Playa Del Carmen?

No, there is no casino at this hotel, but Riviera Gran Casino (3-min walk) is nearby.

What time is check-in at Aloft Playa Del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Aloft Playa Del Carmen?

Free parking is not available at this hotel. Self parking is available for MXN 200 per day.

Does Aloft Playa Del Carmen have a pool?

Aloft Playa Del Carmen features 2 outdoor pools.

Does Aloft Playa Del Carmen have a restaurant?

Yes, there is a restaurant on site.

Does Aloft Playa Del Carmen have a spa?

There are no spa services available at this hotel.

How close is Aloft Playa Del Carmen to downtown Playa del Carmen?

Aloft Playa Del Carmen is 0.1 mi away from Playa del Carmen.

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 498 out of 696 reviews
Rating 8 - Good. 112 out of 696 reviews
Rating 6 - Okay. 34 out of 696 reviews
Rating 4 - Poor. 23 out of 696 reviews
Rating 2 - Terrible. 29 out of 696 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Spotless, amazing rooftop pool, central location
Stayed 2 nights in Jan 2026

2/10 Terrible

Munazza, CHANDLER

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charged us extra for 2 people because we booked with Expedia. Bad room service too.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Nice place close to the beach.
Stayed 2 nights in Jan 2026

10/10 Excellent

Steph

Stayed 10 nights in Jan 2026

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at Aloft. The location is excellent - close to beaches, a variety of restaurants, and it was helpful to have a grocery store right underneath. We enjoyed the breakfast especially the fruit and made to order eggs. While there were a couple of minor issues (safe and fridge not working), the staff addressed them in a timely manner. We found the front staff and breakfast staff very helpful and friendly.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jonathon

Stayed 3 nights in Jan 2026

10/10 Excellent

Avinash

Liked: Cleanliness, amenities, property conditions & facilities
Nice time
Stayed 9 nights in Jan 2026

10/10 Excellent

Jonathon

Stayed 2 nights in Jan 2026

10/10 Excellent

Jaime

Stayed 1 night in Jan 2026

8/10 Good

Anna

Stayed 8 nights in Jan 2026

10/10 Excellent

Jonathon

Stayed 2 nights in Jan 2026

10/10 Excellent

Mikey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, stay here every year, this was my 3rd stay. Love the amenities, pool areas, service and staff always top notch. Pool towels showing their age, everything else was pretty good.
Stayed 6 nights in Jan 2026

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service here was top notch. Rides arranged, tentative via Whatsapp, food on property was good. Close to a few convenience stores, area was safe and walkable to lots in the Aldea Zama neighbourhood. Place is showing a bit of wear and tear, but overall clean.
Stayed 3 nights in Jan 2026

10/10 Excellent

Daniel

Stayed 2 nights in Jan 2026

8/10 Good

YiXiang

Liked: Amenities, property conditions & facilities
outdoor pool is good
Stayed 5 nights in Jan 2026

10/10 Excellent

Yuxiao

Stayed 2 nights in Jan 2026

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Amazing clean rooms! Service was top notch and everyone working there was very professional and helpful.
Stayed 9 nights in Dec 2025

10/10 Excellent

jason

Stayed 1 night in Dec 2025

10/10 Excellent

Tony D

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 5 nights in Jan 2026

8/10 Good

Jekaterina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location. Clean and decent room size. Very challenging to enjoy space on rooftop pools with lack of loungers available based off the room counts vs actual loungers
Stayed 3 nights in Dec 2025

6/10 Okay

Mikala

Liked: Staff & service
Loved the roof top pool! Room was nice but very basic. Staff were very attentive!
Stayed 8 nights in Dec 2025

2/10 Terrible

Scott

Stayed 4 nights in Dec 2025

10/10 Excellent

Maria Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, the sound proof rooms were incredible, the shower pressure was the only bad thing in my opinion.
Stayed 1 night in Dec 2025

10/10 Excellent

Albert

Stayed 1 night in Dec 2025

10/10 Excellent

Allan

Stayed 3 nights in Dec 2025