8/10 Bueno
Sandi C.
2 jul. 2025
Le gustó: Limpieza
Disappointed/Broken Blinds hindering view - Dishonest Host
We booked this property because of the location/view of the mountains/lake. The property was clean with a few amenities (shampoo, dish soap, some coffee - no cream, and some old unusable things). Our big disappointment came when we opened the blinds to enjoy the view. Unfortunately, the top section of the blinds was broken and wouldn't stay up - therefore cutting off 1/2 of the view. I contacted the host right away. He/She thanked us for letting them know and asked if we wanted someone to fix them. We responded "yes", only to be told they would schedule it for after our stay, as they didn't want to disrupt us. Well, again, the reason we picked this particular property was because of the location/view. So, we propped the blinds up and hoped they wouldn't fall in the middle of the night, as the kids were sleeping on the sofa bed. That evening, I looked at reviews of the property and found one dated September 2024 that stated that the blinds were broken!!! This told me the blinds had been broken for at least 9 months - and the owner really had NO intention of getting them fixed. I contacted host again, they apologized and said they've had emergencies and just haven't been able to get them fixed. So, they admitted they knew about the blinds but then kept charging higher amounts even when guests wouldn't receive the view they were paying for. This is a very bad and dishonest way to do business. Don't book - blinds are broken and you won't have the view you've paid for
Sandi C.
Se hospedó 1 noche en junio de 2025
