"This resort has by far the best costumer service I have ever seen. The staff are trained better than any in the world, and I would venture a guess to
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A stay at this Southwest Colorado Springs resort places you within 3 miles (5 km) of Cheyenne Mountain Zoo and 6 miles (10 km) of Broadmoor World Arena. Garden of the Gods is within 6 miles (10 km) and United States Olympic Complex is within 9 miles (15 km).
36-hole golf course
This smoke-free resort features a golf course, a full-service spa, and 6 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy the 2 indoor pools and gym.
Comfy beds, WiFi
Boasting comforts like pillowtop beds and premium bedding, the 771 guestrooms also offer WiFi and 24-hour room service. Minibars, coffee/tea makers, and hair dryers are also available.
The Broadmoor ratings based on 31 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for The Broadmoor
Everyone (10)Couples (4)Family (1)
5 out of 5
This resort has by far the best costumer service I have ever seen. The staff are trained better than any in the world, and I would venture a guess to say their customer service is better than Disney. The property is clean with a taste of European elegance and a mix of western charm. The building is old, but maintained at the highest level. You will never have to leave the property the restaurants, and amenities n the property will fill your days with relaxation and class. Absolutely amazing time.
Posted by Jeffrey on Feb 4, 2022
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Comment from Hotel Management
Feb 4, 2022
by Broadmoor Reservations
Thank you so much for your feedback! We hope to welcome you back to the Hotel soon!
5 out of 5
I highly recommend this property, it is EXCEPTIONAL. This customer service has been A . The ambiance of The Broadmoor is something everyone needs to experience.
Posted by Karan on Dec 27, 2021
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Comment from Hotel Management
Dec 27, 2021
by Broadmoor Reservations
Thank you for your feedback! We hope to welcome you back to the Hotel soon!
5 out of 5
Love the service, love the property. Pure beauty!
Posted by Sandy on Dec 17, 2021
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Comment from Hotel Management
Dec 17, 2021
by Broadmoor Reservations
Thank you for your feedback, we hope to welcome you back to the Hotel soon!
5 out of 5
Posted by a verified traveler on Feb 17, 2021
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Comment from Hotel Management
Mar 1, 2021
by Broadmoor Reservations
Thank you for your feedback! We hope to welcome you back to the Hotel soon!
5 out of 5
Posted by a verified traveler on Nov 6, 2019
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Comment from Hotel Management
Nov 6, 2019
by Broadmoor Reservations
Thank you for your feedback! We hope to welcome you back to the Hotel soon!
5 out of 5
Simply a world class experience and memory we were celebrating an occasion and 20 of us stayed at the property a time we will never forget
Posted by a verified traveler on Nov 4, 2019
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Comment from Hotel Management
Nov 4, 2019
by Broadmoor Reservations
Thank you for your your feedback! We hope to welcome you back to the Hotel soon!
5 out of 5
Perfection west of the Mississippi can be summed up in 1 word - Broadmoor! Upon first entering the property, guests are made to feel like they are the only thing that matters to the staff. The service is impeccable, friendly, attentive, and professional. The grounds range from the most luscious greenery to majestic mountains. The restaurants are plentiful and provide a variety of choices to even the most discriminating of palates. The rooms are beautifully appointed, spacious, and meticulously maintained. Because the Broadmoor is a resort, there are more activities available to the guests than there is time to enjoy them all. From golf, tennis, and swimming to hiking, falconry, and zip lining, there is surely something for everyone at this all-inclusive resort. Oh, yes, one can relax, if so desired.
Posted by Gloria, from Fernandina Beach on Oct 6, 2019
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Comment from Hotel Management
Oct 7, 2019
by Broadmoor Reservations
Thank you for your feedback! We hope to welcome you back to the Hotel soon!
5 out of 5
This hotel is fantastic. We’ve stayed at many 5 star hotels and this is the best of the best.
Posted by a verified traveler on Mar 9, 2019
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Comment from Hotel Management
Mar 11, 2019
by Broadmoor Reservations
Thank you for your feedback! We hope to welcome you back to the Hotel soon!
5 out of 5
Posted by a verified traveler on Feb 5, 2019
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Comment from Hotel Management
Apr 1, 2019
by Broadmoor Reservations
Thank you for your feedback! We hope to welcome you back to the Hotel soon!
5 out of 5
Posted by a verified traveler on Dec 30, 2018
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Comment from Hotel Management
Dec 31, 2018
by Broadmoor Reservations
Thank you for your feedback! We hope to welcome you back to the Hotel soon!
As a guest of The Broadmoor, you'll find a full-service spa, a golf course, 2 indoor swimming pools, and 3 spa tubs. There are 6 restaurants and 5 coffee shops/cafes on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this resort measures 185000 square feet (17187 square meters) and includes conference space. A seasonal outdoor pool, a fitness center, and spa services are also featured at the luxury The Broadmoor. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This Colonial Colorado Springs resort is smoke free.
771 guestrooms or units
6 dining venues
2 bars or lounges
5 coffee shops
185000 sq ft of conference space
17187 sq m of conference space
Built in 1918
Kid's club (surcharge)
Supervised childcare (surcharge)
Childcare (surcharge)
Cabanas by the pool (surcharge)
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Library
Terrace
Garden
Gift shop
Beauty salon
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Number of indoor pools - 2
Waterslide
Free WiFi
Outdoor tennis courts - 6
Indoor tennis courts - 2
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Bowling alley on site
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Property shuttles: Airport shuttle
Parking: Valet parking and self parking available for a surcharge
Room Amenities
The Broadmoor offers 771 accommodations with laptop-compatible safes and bathrobes. Pillowtop beds feature premium bedding. In-room wireless Internet access is available for a surcharge. Coffee/tea makers and minibars are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available.
Pillowtop beds
Minibar
In-room dining (24 hours)
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.
Penrose Room - Overlooking the golf course, this fine-dining restaurant specializes in Modern European cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Ristorante del Lago - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Summit - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Golden Bee - This pub specializes in British cuisine and serves lunch and dinner.
La Taverne - Overlooking the garden, this steakhouse specializes in American cuisine and serves lunch and dinner.
24-hour room service is available.
Nearby Activities
Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 6 outdoor tennis courts and 2 indoor tennis courts. 2 indoor swimming pools and 3 spa tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a waterslide and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Ziplining on site
Golf driving range on site
Golf lessons on site
Rowing or canoeing on site
Golfing nearby
Tennis lessons on site
Hiking/biking trails nearby
Bowling alley on site
Mountain biking on site
Yoga classes/instruction on site
Spa Services
Guests can indulge in a pampering treatment at the resort's full-service spa, The Spa at The Broadmoor. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Hydrotherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom
Roll-in shower
In-room accessibility
Assistive listening devices available
Braille or raised signage
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests booking the Lodge Room at Cloud Camp will be contacted in advance to receive special check-in instructions.
The Broadmoor offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 25 per night.
Free cribs (infant beds)!
Pet Policy
Pets: USD 100 per pet, per night
Maximum 2 per room
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch.
Service animals are allowed
Service animals are exempt from fees/restrictions
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Pets allowed in specific rooms only
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Please note, some room types at this property are not available when booking a stay with children.
Fees
Guests will be asked to pay the following charges at the property:
2.95 percent tourism fee will be charged
Resort fee: USD 39 per accommodation, per night
The resort fee includes:
Pool access
Spa tub access
Fitness center access
Fitness/yoga classes
Sporting facilities or equipment
Shuttle service
Newspaper
Phone calls
Faxes
In-room bottled water
In-room coffee
Housekeeping
Additional inclusions
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 7 and USD 52 per person (approximately)
Fee for in-room wireless Internet: USD 39 per night (rates may vary)
Airport shuttle fee: USD 35 per person (one-way)
Airport shuttle fee per child: USD 35 (one-way)
Self parking fee: USD 25 per stay (in/out privileges)
Valet parking fee: USD 35 per day
Pet fee: USD 100 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: USD 25 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The seasonal pool will open in May and close in September.
Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Awards & Affiliations
The property is a member of Preferred Hotels & Resorts and Historic Hotels of America.
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Frequently Asked Questions
The Broadmoor is 3.2 mi away from Colorado Springs.
There are 6 onsite restaurants, offering options like Modern European cuisine and golf course views.
Free parking is not available at this resort. Self parking is available for USD 25 per stay, and valet parking for USD 35 per day.
The Broadmoor is 10.3 mi (15-min drive) away from the Colorado Springs Airport (COS) airport, the closest popular airport to the property.
The Broadmoor features 2 indoor pools and a seasonal outdoor pool.
Pamper yourself with a day at The Spa at The Broadmoor, where you can enjoy body scrubs, hydrotherapy, and massages.
Free breakfast isn't provided at The Broadmoor, but continental breakfast is offered for a fee of between USD 7 and USD 52 per person. It's available every day from 7:00 AM to 10:00 AM.
Check-in is from 4 PM - midnight.
The Broadmoor offers an airport shuttle 24 hours a day, for a charge of USD 35 per person, one-way.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
