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Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

2.5 star property
Hotel near Willowbrook Mall in Houston

Choose dates to view prices

Reviews
7.6

Good

Popular amenities

  • PoolPoolPool
  • GymGymGym
  • KitchenKitchenKitchen
  • Parking includedParking includedParking included
  • Pet friendlyPet friendlyPet friendly
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
8719 Fm 1960 West, Houston, TX, 77070
  • Popular LocationWillowbrook Mall2 min drive
  • Popular LocationSam Houston Race Park5 min drive
  • Popular LocationVintage Park6 min drive
  • AirportHouston, TX (IAH-George Bush Intercontinental)21 min drive

Room options

About the neighborhood

Houston

Willowbrook stay.Your stay at this Willowbrook hotel places you within 2 miles (3 km) of Aerodrome and Willowbrook Mall. Houston Methodist Willowbrook Hospital and Mountasia Houston are also within 2 miles (3 km).

What's nearby

  • Aerodrome - 15 min walk
  • Houston Methodist Willowbrook Hospital - 2 min drive
  • Willowbrook Mall - 2 min drive
  • Sam Houston Race Park - 5 min drive
  • Vintage Park - 6 min drive

Getting around

  • Houston Station - 27 min drive
  • George Bush Intercontinental Airport (IAH) - 21 min drive

Restaurants

  • McDonald's - 2 min drive
  • McDonald's - 15 min walk
  • Starbucks - 13 min walk
  • Hooters - 17 min walk
  • Jack In The Box - 3 min walk

About this property

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

Hotel near Willowbrook Mall in Houston
Candlewood Suites Houston NW - Willowbrook, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. There's an onsite 24-hour business center. A terrace, barbecue grills, and a picnic area are also featured at the business-friendly Candlewood Suites Houston NW - Willowbrook, an IHG Hotel. Self parking is free.

This Houston hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 3 levels
  • Built in 2009
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
Candlewood Suites Houston NW - Willowbrook, an IHG Hotel offers 83 accommodations with DVD players and safes. Accommodations offer separate sitting areas. Premium cable television is provided. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and dishwashers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Playground

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • Outdoor pool
  • Playground
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • DVD player
  • TV with premium cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 150 per stay)
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. Contactless check-in and contactless check-out are available.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Houston NW
Candlewood Suites Houston NW Willowbrook
Candlewood Suites Houston Willowbrook
Candlewood Suites NW Willowbrook
Candlewood Suites NW Willowbrook Hotel
Candlewood Suites NW Willowbrook Hotel Houston
Candlewood Suites Willowbrook
Candlewood Suites Willowbrook Houston
Candlewood Willowbrook
Candlewood Suites Houston NW Willowbrook Hotel
Candlewood Suites NW

Frequently asked questions

How close is Candlewood Suites Houston NW - Willowbrook, an IHG Hotel to the airport?

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel is 17.7 mi (21-min drive) away from the George Bush Intercontinental Airport (IAH) airport, the closest popular airport to the property.

Does Candlewood Suites Houston NW - Willowbrook, an IHG Hotel have an airport shuttle?

Airport shuttle services are not available at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel.

Does Candlewood Suites Houston NW - Willowbrook, an IHG Hotel offer free breakfast?

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel does not offer free breakfast.

Is there a casino at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

No, there is no casino at this hotel.

What time is check-in at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

This hotel offers free self parking.

Does Candlewood Suites Houston NW - Willowbrook, an IHG Hotel have a pool?

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel features an outdoor pool. Pool access starts at 10:00 AM.

Does Candlewood Suites Houston NW - Willowbrook, an IHG Hotel have a spa?

There are no spa services available at this hotel.

How close is Candlewood Suites Houston NW - Willowbrook, an IHG Hotel to downtown Houston?

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel is 17.6 mi away from Houston.

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 89 out of 203 reviews" "
Rating 8 - Good. 45 out of 203 reviews" "
Rating 6 - Okay. 33 out of 203 reviews" "
Rating 4 - Poor. 14 out of 203 reviews" "
Rating 2 - Terrible. 22 out of 203 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Natalia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The corridor was smelly. I did not like that.
Stayed 1 night in Jun 2022

2/10 Terrible

Andreana

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked absolutely nothing. Customer service was poor, the area was horrible, amenities were not anything special. Our room had a torn screen like someone crawled out the window. The blankets in our beds had blood on them. And when we asked for extra towels for the pool we were told we had towels in our room. So this stay was absolutely horrible. Will never be staying here again or even recommend it to anyone!!!
Stayed 1 night in Jun 2022

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one came to clean no new sheets or towels the whole stay. Place smelled like cigarettes. I payed way to much for what I got
Stayed 3 nights in May 2022

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HS graduation
My husband and I were attending a nephew’s high school graduation. We mostly spent our time with family so the room was used for sleeping only. The room was clean and the space was comfortable. The shower had a massage setting and the water pressure was good. Checking in/out was quick and easy. The entrance is a bit confusing. It’s one long driveway between another hotel and a car lot. This was also an advantage of no traffic noise. Overall a good stay and the price was good. I would stay there again.
Stayed 2 nights in May 2022

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine except they did nit refund my 50 dollar deposit
Stayed 1 night in Apr 2022

2/10 Terrible

Brandy

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Apr 2022

10/10 Excellent

Siomara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful! GREAT CUSTOMER SERVICE!
Stayed 1 night in Apr 2022

10/10 Excellent

Temple

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second Time been here it was excellent no problem, Good environment and good parking too. My stay was great
Stayed 4 nights in Apr 2022

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Vernon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022