6/10 Aceptable
elissia S.
21 oct. 2024
Unexpected Surprise
Communication prior to check in was a complicated process. I would send a message and have to wait 24-48 hours to get a response and when I did get a response it was not pertaining to my questions and my response was from multiple people who were not on the same page. Upon arrival my son found a dead cockroach in his room, we found baby cockroaches on the kitchen counter, the refrigerator was not working, the two chaise that was pictured in the listing was not there so my son had to sit on a bar stool since the couch sits only 2 people and there was sandy beach toys and chairs from the family before us. I put in a ticket for someone to look at the refrigerator and was told that they would try to make it right for the inconvenience but haven't heard back from anyone. The location is great, the abundance of towels was great but the inconveniences for my husband's birthday weekend, was not fun!
elissia S.
Se hospedó 2 noches en octubre de 2024