We booked this large, beautiful home for a 5-day getaway with family and friends. The neighborhood is quiet yet close to everything - great location. The home has big open spaces that made it perfect for family with kids ranging from 0-13. Unfortunately some areas of the home are in need of some major repairs or updates. management company VaCasa was incredibly responsive. their team was very timely, polite, and did a great job helping us deal with all of the below issues.
The kitchen is big and spacious, but not very well stocked; I could not find a single baking sheet, and all pans were rusty and banged up. Most rentals at least have things like salt and pepper, tin foil, etc. None here (I know that’s not guaranteed, just nice to know in advance if we truly need to bring in all basics). The kitchen faucet was very loose and wobbly when we arrived. By day 3 it had completely come loose and fallen over. (It got fixed the next day)
This property has 5.5 baths, plus kitchen. But only one hot water heater. We know because we ran out of hot water on day 1 after washing pots/pans, running the dishwasher, and one small bath for a 3 year old. Only tepid water in the two bathrooms farther away from hot water tank after that. We staggered showers for the rest of the trip, and waited to do dishes if needed.
The shower door was off the track in the upstairs bath, and on day 3 the primary bath started leaking in to the dining room. 2 plumbers came but it couldn’t be fixed. Not ideal.