4.6 out of 5

"Extremely nice hotel and excellent service. I would give this hotel 5 stars if it wasn’t for the neglected pool. I have never seen a worse pool in m ... " More

By a verified traveler on Sat 14 Jul 2018

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Hotel Description

4.5-star beachfront property near El Camaleon Mayakoba Golf Course

Beachfront retreat

You'll find Maroma Beach and Quinta Alegría Shopping Mall in the area of this Playa del Carmen property. Xplor Theme Park and Xcaret Eco Theme Park are also in the region.

All-inclusive

This smoke-free property features a private beach, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 6 restaurants and free perks like valet parking and a shopping center shuttle.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 290 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, balconies, and plasma TVs with cable channels.

Club (Run of the House)

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$430 per night

Club (Honeymoon Ocean Front,1King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club (Deluxe Ocean View 1 King bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club (Suite Tropical View,1 King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets Capri Riviera Cancun - All Inclusive - Adults Only ratings based on 190 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets Capri Riviera Cancun - All Inclusive - Adults Only

Everyone (13) Couples (1)
4 out of 5

4 stars with 1 bad star

Extremely nice hotel and excellent service. I would give this hotel 5 stars if it wasn’t for the neglected pool. I have never seen a worse pool in my life. There were missing tiles, cracks and was slipping walking in and out. I witnessed numerous people slipping and falling just by walking on the edge of the pool. A few people cut the bottom of their feet on the bottom of the pool from missing tile. The pool bar was cracked and looked like it was about to crumble. The watered down drinks did not help either. Other than the pool, the hotel, staff and service was excellent. The food was above average for a resort. This would be a 5 star resort if they were to renovate the pool.

Posted by , from Fort Worth, TX on Jul 14, 2018

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Comment from Hotel Management

Jul 16, 2018 by SECRC-eConcierge

Dear Nathan, Thank you for detailing your experiences from your stay, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to read that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your stay less than perfect. Reading your comment is the way we can improve our areas and services in our resort. Hope you find a way to give us a second chance to offer the quality of service you deserve in your future vacation. Best regards.

5 out of 5

Food is average

Food was just average. Entertainment was good. Very friendly staff and always willing to help. Spa needs updating and repairs.

Posted by on Jul 9, 2018

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Comment from Hotel Management

Jul 11, 2018 by SECRC Community manager

Dear guest, Thank you very much for staying with us at Secrets Capri Riviera Cancún. We value the time you invested in writing this comment, as we faithfully believe that it is through the perception of our guests that we can improve the quality of the services we offer every day. We would like to have the opportunity to serve you again on your next trip to La Riviera Maya. Please come back soon, we will be happy to serve you again. Warm regards.

5 out of 5

Absolutely amazing!!

Our entire stay was absolutely amazing. We were greeted at check in with drinks and a “Welcome Home,” and that is exactly how it felt. The room was clean and we always had fresh towels, a stocked minibar and 24 hour room service. The beds are a little firm, but always clean and freshly made when you get out of them. The food was amazing with several places to choose from. The waiters, bar staff, grounds keepers, everyone was SO amazing! Friendly, helpful and always right there to help you. This is an older respite but still very nice. A great place to relax and not worry about crazy youngsters and wild parties. At least during our week stay. Defiantly love to go back and bring friends!!

Posted by , from Nebraska on Mar 30, 2018

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Comment from Hotel Management

Apr 3, 2018 by SECRC-eConcierge

Dear Stacia, We are thrilled to know that you enjoyed the ambience of the hotel as well as our food, drinks and the service of our team, we will let them know your kind comments. It was a true pleasure to be your hosts of this holiday and we all hope that you will not leave it too long before you chose to visit us again. Thank you very much for your review and for choosing our resort. Best regards!

5 out of 5

Exceptional service

Waiter service by pool, beach or in restaurants is top notch! Never a wait. They bring them as fast as you can drink them. All very friendly and happy to be there. Food was very good to. Cactus for breakfast and lunch. Italian or Japanese for dinners are way to go. Buffet is a good fill in, but not overwhelmingly good, except for breakfast.

Posted by , from East Hartford, CT on Feb 18, 2018

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Comment from Hotel Management

Feb 19, 2018 by SECRC-eConcierge & Community Manager

Dear Matt, Thank you for your glowing review, I thoroughly enjoyed reading it. It is our true pleasure that you had a memorable stay with us and enjoyed the comfort of our resort. Thank you so much for recommending us with all the TripAdvisor community. We are looking forward to hopefully welcoming you back in the future. Kind Regards,

5 out of 5

Excellent service

Staff was courteous and willing to help. Would stay at same location again and hope some of same staff are there. Maybe 2% encountered out of whole 5 days stay where it was not so willing! Food quality was great. However, buffet dinner first night was lacking and there was a comment made by staff when we didn't finish the food.

Posted by on Dec 5, 2017

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Comment from Hotel Management

Dec 8, 2017 by Social Media Coordinator

Thank you very much for letting us know how was your experience at our resort. We love to read reviews like yours, where our beloved guests allow us to know the level of satisfaction that they have. It is a pleasure to know that our staff service was amazing. Your suggestions are important too, these let us know what aspects we need to improve. We hope to see you in a near future at Secrets Capri Riviera Cancún! Warm regards.

4 out of 5
Room was hot! Stayed at 77 the entire stay even after adjusting the thermostat. Waiters were excellent and accommodating!

Posted by on Sep 19, 2017

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Comment from Hotel Management

Nov 16, 2017 by Social Media Coordinator

Dear Anonymous, Thank you very much for taking time to write us your comments. Your opinion is the best way to know the level of satisfaction that our guests have. Your observations are welcome too, these allow us to improve aspects about our service and by this way, to offer you a better service. We look forward to host you again at Secrets Capri Riviera Cancún! Warm regards.

5 out of 5

Everything we wanted, right on the beach.

This hotel had it all. Wonderful staff, relaxation, fun activities day and night, abundant restaurants and right on the beach. We will definitely be back.

Posted by , from Louisiana on Jun 1, 2017

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Comment from Hotel Management

Jun 19, 2017 by SECRC-eConcierge &socialmediacoordinator

Hola, Thank you for taking the time to write and share your recent experience at Secrets Capri Riviera Cancun. We are delighted to know you had a greta stay with us. We sincerely look forward to welcome you back on a future occasion to provide you with the exceptional quality and service that characterizes our brand and resort. Best regards,

4 out of 5

Secrets Capri

Was there about 10 yrs ago, it was great, This trip I feel it was all about money, starting from the time you check in even with their own employees and you can't even look at the shop windows in the hotel without being hounded , also there is a motion sensor in the room and when we asked the manager he claims he was told by maintenance that it was for the air conditioning and that's all he was saying ??!!! No one seemed to want to address it any further ?! The only non friendly staff was the ones who checked you in ( first impression wasn't impressive), not sure if would go back to this hotel,,

Posted by , from Oh on May 30, 2017

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Comment from Hotel Management

Jun 20, 2017 by SECRC-eConcierge, & Social Media Coordinator en Se

Dear Raven, First of all allow me to thank you for had given us the opportunity of being your hosts. We all hope you had a pleasant trip back home.   We regret to know that we could not fulfill and exceed your expectations. After reading your review, comments and feedback we feel that we just “dropped the ball” and are in doubt with you. It is good to know that at least there were some positive experiences previous stays, however the general experience in this occasion was not the one you expected and deserved. Please accept our sincerest apologies for such inconveniences you dealt with. Everything is actionable and we will make sure to take corrective measures where needed.   In hopes that we can recover your confidence and trust in our resort, we wish you and your beloved ones the best and happiest Holidays. Kind regards

5 out of 5

Wonderful stay

Pros: Great food and friendly staff
This was our first visit to a Secrets resort but it won't be our last. The food was wonderful and everyone on the staff was so friendly.

Posted by , from Columbia TN on Feb 7, 2017

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5 out of 5

Wonderful ocean view room

Pros: The room was very nice. The bed was extremely comfortable. The entire property is very clean. The concierge was very helpful. The employees were great
Cons: If I was to say anything it was the food was good to average. Some things were amazing but it was the exception rather than the rule.
Location: Close enough to ocean diving and activities, cenote diving, Mayan ruins,
We arrived and they did not have a room with a king bed available. They offered an ocean view upgrade for an additional cost. I thought this was going to set the tone for the rest of our stay. It didn't. We had a wonderful time and the upgrade was well wort it!

Posted by , from Arvada, CO on Jan 15, 2017

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About the Secrets Capri Riviera Cancun - All Inclusive - Adults Only

Location Carretera Federal 387 Chetmal Cancun, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Access to onsite clubs included
  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Secrets Capri Riviera Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Secrets Capri Riviera Cancun - All Inclusive - Adults Only like an outdoor pool and an outdoor tennis court. Free breakfast is served. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a spa tub, a steam room, and a fitness center. Free valet parking is available. This 4.5-star Playa del Carmen property is smoke free.

  • 290 guestrooms or units
  • 5 levels
  • 3 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2003
  • Breakfast available (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free valet parking

Room Amenities

Secrets Capri Riviera Cancun - All Inclusive - Adults Only offers 290 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. 37-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free breakfast.

Coco Cafe - This restaurant specializes in international cuisine.

24-hour room service is available.

Nearby Activities

This Cancun resort's beach features a water sports center, where guests can arrange kayaking, windsurfing, sailing, and snorkeling. A large outdoor pool and spa tub, tennis courts, and a fitness center with cardio machines, free weights, treadmills, step machines, and aerobics classes are all on site. The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Secrets Spa by Pevonia offers treatments which combine hydrotherapy and indigenous treatments. The spa features 10 treatment rooms that include private Swiss showers, spa tubs, relaxation lounge, sauna, steam room, couple's massage suites, and hydrotherapy suites.

The spa boutique carries a wide array of aromatherapy candles, oils, chimes, body scrubs, creams, and contour products as well as prestigious beauty care lines such as Pevonia, Lanza, and Gehwol.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Secrets Capri Riviera Cancun - All Inclusive - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • All Inclusive Capri
  • All Inclusive Secrets Capri Riviera Cancun
  • Capri All Inclusive
  • Capri Riviera
  • Capri Secrets Cancun
  • Secrets Capri All Inclusive
  • Secrets Capri Cancun
  • Secrets Capri Riviera Cancun
  • Secrets Capri Riviera Cancun All Inclusive Playa del Carmen
  • Secrets Capri Riviera Cancun Playa del Carmen
  • Secrets Capri Riviera Cancun All Inclusive
  • Secrets Capri Riviera Cancun All Inclusive Adults

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Breathless Riviera Cancun Resort & Spa, Dreams Playa Mujeres Golf & Spa Resort, Dreams Puerto Aventuras Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.