"I would highly recommend The Grand Palladium Palace Resort Spa and Casino. You felt as if you were transported to another world. The accommodations we ... " More

By a verified traveler on Mon 01 May 2017

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Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$254 per night

Suite (Loft)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Single Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Grand Palladium Palace Resort Spa & Casino - All Inclusive ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0
2 out of 5

Highly Disappointing

BEWARE. 1 - The staff is not very friendly, they seem to only make friends with Spanish-speakers, and do not go out of their way to help AT ALL. 2 - It is virtually impossible to get a drink at the Palace buffet and at the Bohio restaurant. I had to chase down the staff to ask for a drink, even though they had walked by me several times. 3 - Every time we went to the Palace buffet, the tables were filthy, and we had to ask for someone to clean them off. 4 - Beware if someone pukes or makes a mess in your building lobby, it will not be cleaned until the next day. We had a used condom at the bottom of the steps in our building that sat there all day. That is disgusting and incredibly unacceptable. 5 - BUGS. There was a massive cockroach hanging out in our curtains one evening. We had an ant problem on our porch, but instead of taking care of the problem, the staff just swept them away each day. They were back every evening. 6 - Make sure to make reservations at ALL restaurants regardless of what you are told at check in. Otherwise you will be greeted rudely and will be treated like an outcast. 7 - Lastly, and MOST important - I was seriously ill for the last 3 days of our trip. I have never experienced anything like this in any of our many travels. We talked with several others at the resort that had also been very ill. I think they may have some problems with the food. It's very unfortunate that I had to be so ill that I was not able to enjoy almost half of my vacation.

Posted by on Aug 14, 2017

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Comment from Hotel Management

Aug 19, 2017 by Almudena Mosteiro Accommodation Assistant

Dear guest, First of all, we would like to thank you for taking your time to share you experience on Expedia.com, your words are taken into account because they help us to improve and offer a better service. On the one hand, We should apologize for all the inconveniences during you stay. We are going to take some actions in order to avoid these kind of situations. Personally, I will hold a meeting with the F&B Manager to change the service in the buffets and improve the attention with more english and customer care courses. Furthermore, I will speak with the head of chambermaids to pay more attention to the details not only in the rooms, in the villas too. In addition, I should inform that the Palladium Hotel Group is part of the HS Consulting program, which monitors all our standards in food handling, health and safety. HS Consulting is a reputed international company based in UK and our complex applies the highest international standards. This program includes periodical audits concerning health & safety issues. Our resort, with its 2000 rooms is listed as a safe hotel by HS Consulting (please check the following link) for its quality and high standards. http://hsconsulting.es/. Our Hygiene & Quality Department usually makes inspections with the control risk system of Hazard Analysis Critical Control Points, one of the most effective systems, which help to evaluate all levels of quality in beverages & food, swimming pools and Villas. We hope you can visit ud again in order to live a real Palladium Experience. Kind regards

5 out of 5

This hotel was beautiful.

I would highly recommend The Grand Palladium Palace Resort Spa and Casino. You felt as if you were transported to another world. The accommodations were wonderful, the staff was exceptional and the beach heaven.

Posted by , from Southington,CT on May 1, 2017

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Comment from Hotel Management

May 3, 2017 by Scarling Florian - Hospitality Manager

Dear Ann Marie, Thank you very much for taking some of your valuable time to review your stay at Grand Palladium Palace Resort, Spa & Casino. We are so proud that our beautiful beach, besides a wonderful weather and the excellent services provided by our staff, has surpassed all your expectations. We hope to have the opportunity to host you again in a not very distant future. Kindest regards from Punta Cana.

3 out of 5

It could be better but it wasn`t.

Pros: The staff and the food.
Cons: The bathrooms and to disinfect the rooms before the guest arrived.
Location: The location is a little far away from the airport and the malls. To do nearby I really don`t know about it.
The staff almost all very kind and fast to assist us in almost all the problems that arose. The waitress and kitchen chef very kind also helping me with my food allergy. Issues: 1-There were mosquitos in the room and cucarachas, I called twice the first night that was December 16 and again on December 20 for the same situation. 2-We requested a King bed for two but they had two Queens bed. 3-The bathroom is the most unsafe and uncomfortable we had use in our life; there is two little sinks so little that the water splash and spill upside. 4-The bathtub is so modern and most of all very dangerous for every age; it is difficult to go inside, when we opened the shower inside the bathtub half of the water goes upside so it was difficult to take a shower also. 5-The worst thing is that my husband pay US$10.00 extra for each day to be in a better room and close to the beach, it was close but not comfortable.

Posted by , from New York on Jan 5, 2017

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Comment from Hotel Management

Jan 7, 2017 by Almudena Mosteiro Accommodation Assistant

Dear guest, First of all, we would like to thank you for taking your time in order to comment your stay at Grand Palladium Palace. It is a pleasure to hear that you spent a wonderful time with our friendly staff and you apreciated the variety and quality of our food. On the other hand, we regret if you did not like the facilities of the room. We appreciate your suggestions and we will take note to continue improving. Kind regards

5 out of 5

Awesome family Vacation

Vacation with 17 family members. Had an awesome time. Upgraded to Royal Suites and had the exclusive transportation to where we wanted to go within the resorts. This was our 5th time in Punta Cana and have no regrets in our resort choice. Japanese, Tapas and Brazilian restaurants where the best. Didn't care for the rest. Sports Bar was always very crowded and the wait to play pool was too long. Everything else made up for that.

Posted by on May 30, 2016

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Comment from Hotel Management

Jul 1, 2016 by l.Tajes.

Dear guest,thanks for your feed back,and hope to see you again. Att.LTajes Resident Manager.

3 out of 5

Great hotel but it was under construction

Electricity and water was cut off several times during our stay and the construction was not mention any time. Very high tempetures and a/c not cold any time. Staff team excellence including there services. Our retur flight was cancelled and we have to rent a car for final destination

Posted by on Aug 16, 2015

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Comment from Hotel Management

Sep 3, 2015 by The Hotel Management

Dear Guest, We would like to thank you for providing us your feedback about your recent stay with us. We would like to apologize for any inconveniences caused by construction works. It would be a pleasure to welcoming you back and show you our renovated and new facilities. Kind regards,

4 out of 5

Scenic Resort Bordering Bavaro Beach

Pros: Well appointed grounds. The transportation-boogies & train, segways & bike rentals. Cleanliness of rooms. Roomside pool. Enjoyed Spa. Our #53 Staff
Cons: Food offerings could use some improvement in buffets & restaurants. Theatre shows should showcase island music, costumes & dancing of DR, not US
Location: Our family did 4 excursions which we enjoyed very much. Grandson loved the cave Buggy drive/cave swim and swimming with sharks excursions.
First time at all inclusive. Enjoyed the experience; will try that again. Although most staff was limited English speaking, our Butler and staff in #53 were courteous, helpful, knowleadgeable enough to accomodate all our needs. Our initial problem with resort, resolved by management & our limited Spanish speaking grandson, involved accomodations made with our reservation, which although confirmed was not provided. It took 2 days from vacation, room changes and extra fees paid for upgrades to get it resolved. Restaurant servers were good. Food was only adequate. A variety of activies to choose from day & night. Did not need to leave resort except for excursions whiich we should have comparison shopped. overall I probably would recommend resort to others and come back again. Socialized with people from diverse countries and backgrounds. Did not not need to covert to pesos as merchandise was priced in US dollars. Be warned of agressivess of vendors at the beachside market place. Swam mostly in pools because of seaweed at beaches.

Posted by , from CT/NC on Aug 10, 2015

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Comment from Hotel Management

Sep 3, 2015 by The Hotel Management

Dear Peaches, We would to thank you for preferring Grand Palladium Palace and for the time taken to post your review and share your experience with future guests. It is a pleasure to hear that you had a pleasant stay with us. It will be a pleasure to welcoming you back soon. With kind regards,

3 out of 5

Star Rating Needs to be Down Rated

This vacation was a Christmas gift to my husband, so I was hoping it would be perfect. Upon arriving at the hotel we were told we could not check in to our room until 3:00. We were very surprised when the check -in clerk said we had a free upgrade to a suite and we could fill out the necessary paperwork ahead of time and just come back ,ask for him and pick up our room keys. We came back around 3:00 , ask for the clerk who checked us in ,he was not available so we were given room number and taken to our room only to find out it wasn't the suite that was promised but a dreary deluxe room. I went back to the reception area and spoke to the Manager who informed me that they gave the room to someone else. I asked him if it was their policy to lie to their guests and to please let me speak to the clerk who checked us in. He would not let me speak to the clerk or see the paperwork we signed upon arrival. I also made a point of asking why we had to wait for a 3:00 when it was obvious they were checking in guests earlier. After waiting for 40 minutes and telling the manager I'm calling the credit card company to hold payment, we were given a Jr Suite. The room was very clean and comfortable however the Jacuzzi and shower handle were broken, the door to the little patio did not close and it took 2 days to get wash cloths and enough towels. The food was fair and on site activities were limited. I must say the maids, servers and bell boys were wonderful! 2/8-2/15

Posted by on Mar 18, 2010

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3 out of 5

Poor quality food ruined paradise.

We had a nice time and overall experience was satisfactory, but a number of issues would preclude a repeat visit to this hotel. We were supposed to have a junior three for three adult children, but it was the same size as our room for two. Air conditioning did not work. . Getting to lounges at 7 AM only way to make sure you had a place to sit at pool or beach. Food in buffets was not good, especially at lunchtime, , and we all came home with gastrointestinal issues. We did manage to get into specialty restaurants and they were much better. On the positive side, beach, pools and grounds were beautiful, massage on beach spectacular and staff friendly and accommodating. The New Years Eve celebration planned by the hotel was very nice and well done, including spectacular food arrangements. If the quality of the food on that night could be reproduced throughout the week, my review of this hotel would be very different.

Posted by on Jan 3, 2010

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4 out of 5

Great Complex

We stayed at the Palace, but had the use of all the ammenities of all the complex except The Royal Suites. There were more shops, pools, bars, and resturants than we could visit during our stay! One thing, however, there were very few people working there that could speak English. Communication was somewhat difficult!

Posted by on Jan 2, 2010

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4 out of 5

A fun 4 days!

My family stayed here over Labor Day weekend. The resort property is beautiful and well maintained. The staff was friendly and attentive. The rooms were very clean and the view of the beach was great. There were people from all over the world there which made for very good people watching. When we reported that the air conditioning was not working correctly in our room maintenance came immediately. If you speak Spanish it makes communicating a lot easier, but we really had no big problems. Lots of choices when it came to eating, but the a la carte restaurants were the way to go instead of the big buffets. The whole family had a great vacation and would recommend the resort if you are open to experiencing something that you don't get at resorts in the US.

Posted by on Sep 11, 2009

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About the Grand Palladium Palace Resort Spa & Casino - All Inclusive

Location Avda. Francia s/n, Punta Cana, La Altagracia 23000

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking