For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Entertainment was good, drinks were excellent, property very clean. Didnt like that I had to spend 2 hours listening to a presentation to join a trav
...
"
More
4-star all-inclusive property near Cortecito Beach, connected to a shopping center
Beachfront retreat
A stay at this property places you within half a mile (1 km) of Cortecito Beach and 3 miles (5 km) of Palma Real Shopping Village. Macao Beach is 10.3 mi (16.5 km) away.
All-inclusive
This all-inclusive property features a private beach, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs and jetted bathtubs, the 366 guestrooms offer flat-screen TVs with satellite channels, along with free WiFi. Free minibar items, furnished balconies, and MP3 docks are also available.
Grand Palladium Palace Resort Spa & Casino - All Inclusive ratings based on 25 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Grand Palladium Palace Resort Spa & Casino - All Inclusive
Everyone (12)Couples (3)Family (1)
5 out of 5
.
Posted by a verified traveler on May 17, 2021
Was this review helpful to you?
Comment from Hotel Management
May 17, 2021
by Gelson
Dear Guest,
It feels so great to see our hotel was top-rated by you, we highly appreciate it.
Offering you our service and our people's charisma again soon is what we really long for.
All the best from Punta Cana!
Gelson Zorrilla
Hospitality Manager
4 out of 5
Entertainment was good, drinks were excellent, property very clean. Didnt like that I had to spend 2 hours listening to a presentation to join a travel club and when we declined the people were mad.
Posted by a verified traveler on May 4, 2021
Was this review helpful to you?
Comment from Hotel Management
May 5, 2021
by Gelson
Dear Guest,
Thank you very much for sharing a great review of our Grand Palladium Palace Resort, Spa & Casino, it pleased us greatly that it has been an overall memorable one.
Your flattering words about the entertainment, the quality drinks, and the hotel's cleanliness are very gratifying to us.
We are very sorry that the PTC presentation has not been to your liking as for other guests, of course it is not mandatory guests join the club and they have to respect the guests' decisions, we will be talking with the director of PTC in order to improve some points.
We hope to have the opportunity to offer you our services again in the future.
Receive warm greetings from Paradise!
Gelson Zorrilla
Hospitality Manager
4 out of 5
Posted by a verified traveler on Jan 25, 2020
Was this review helpful to you?
Comment from Hotel Management
Jan 26, 2020
by Sachenca Núñez
Dear Guest,
Thank you very much for sharing a great review of our Grand Palladium Palace Resort & Spa, it pleased us greatly that it has been a memorable one.
We promise to keep doing bigger efforts in order to get your expectations fully met next time.
It's our hope to have the opportunity to offer you our services again in the future.
Receive warm greetings from Paradise!
4 out of 5
Room was kept very clean. Ramona kept up with the sand we brought back to the room and she was very helpful when we had some question. Staff in general was very helpful. The adult pool at the resort I thought was a little dangerous. Decking around pool was broken in places. Food was good but we could never find a spoon when we wanted one. Difficult to eat yogurt with a fork. You can stir sugar into your tea with a fork
Posted by niloc, from connecticut on Jul 14, 2019
Was this review helpful to you?
Comment from Hotel Management
Jul 14, 2019
by Sachenca Núñez
Dear Niloc,
First of all, I want to thank you for sharing your impressions of our Grand Palladium Palace Resort, Spa & Casino. We are very happy to know that your stay with us has been very positive and we will continue working hard to make each stay of our visitors a moment to remember.
Your valuable feedback is very important for us, thanks for making us reach both the positive aspects and those that can be improved, we will continue to join efforts to optimize our services and thus convert customers into fans.
We will be waiting for your soon return to this your home in Punta Cana.
Kindest regards!
2 out of 5
Posted by a verified traveler on Jun 23, 2019
Was this review helpful to you?
Comment from Hotel Management
Jun 24, 2019
by Sachenca Núñez
Dear Guest,
Many thanks for choosing our hotel for the enjoyment of your well-deserved vacation. We deeply regret that our facilities and the attention of our people were not enough to live up to your expectations. Please accept our apologies, it is a pity that you have only valued us and have not communicated the aspects to be improved so that we could implement effective corrective actions.
Sincerely, we reiterate our apologies and wish you to grant us a second future visit, allowing us to change your perception and recover your trust through a true Palladium experience.
Best regards!
4 out of 5
Very nice property. Very nice staff and entertaining. Drink options need a major revamp and the Sports Bar food was terrible. TRS is worth the money the food drink and relaxation is all fun!! The sports bar had some very cheap liquor in the Hennessey bottle. If you're a Hen drinker just drink rum and coke it's not real Hennessey. I would go back but stay far away from the sports bar
Posted by a verified traveler on Jun 3, 2019
Was this review helpful to you?
Comment from Hotel Management
Jun 3, 2019
by Sachenca Núñez
Dear Guest,
Thank you very much for sharing a great review of our Grand Palladium Palace Resort & Spa, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. Thanks so much for your great feedback we'll bear it in mind in order to enhance our service and at a time, upgrading our guest's vacation experience.
We hope to have the opportunity to offer you our services again in the future.
Receive warm greetings from Paradise!
5 out of 5
Very good service and food! We experienced excellent customer service with fantastic accommodations all in all a Great experience!
Posted by Jessica, from Spokane, WA on Jun 2, 2019
Was this review helpful to you?
Comment from Hotel Management
Jun 3, 2019
by Sachenca Núñez
Dear Jessica,
Thank you very much by taking some of your precious time to review your experience in our Grand Palladium Palace Resort & Spa, your kind appreciation to our property are very valuable to us.
We are also excited of learning we were able to meet your expectation especially with our food and beverage proposal and staff attention.
We are very much looking forward to welcoming you back to the Grand Palladium family in the future.
Best regards,
5 out of 5
Gorgeous property, gorgeous beach, helpful kind staff.
Buffets were remarkably good, lots of options, very tasty. A la carte restaurants were okay, nothing super amazing.
With the exception of Hemingway's and the bar at the TRS pool (which had quality liquors), the drinks at the resort were all made with cheap gut-rot liquor and not terribly tasty.
If you're looking for a gourmet dining/ drinking experience, you may be disappointed. Otherwise, this is a fantastic, gorgeous resort with plenty of pool options, activities, snacks, and an incredible silky white sand beach.
Posted by a verified traveler on May 17, 2019
Was this review helpful to you?
Comment from Hotel Management
May 17, 2019
by Gelson
Dear Guest,
Thank you very much for sharing a great review of our Grand Palladium Palace Resort, Spa & Casino, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team.
We hope to have the opportunity to offer you our services again in the future.
Receive warm greetings from Paradise!
Gelson Zorrilla
Hospitality Manager
1 out of 5
BEWARE- DO NOT STAY AT THIS RESORT!!!!
The Grand Palladium Palace Resort looks pretty on the outside but they have major issues. First, the HORRIBLE consist smell raw sewage in our room for days, so bad we had to open our patio door for some relief. When we tried to report the issue, the staff would grin and act as if there was not issue. Second- the power in the whole resort would go out every day (day and night) there is not back generator so you are made to grin and bare it until the lights come back one (it could be 1/2 hour or more) When asked why this keeps happening the staff smiles and says there is nothing they can do. Third, the phone in our room did not work the whole time we stay at the resort; I reported the issue everyday and the staff would say they would take care of it. Fourth, the food is not good, no real selection; you have to make reservations for dinner at the few restaurants they have on the resort; without a reservation be prepared to wait an hour or more without one. If you cant get a reservation be prepare to at one of the buffets (no good food at the buffets). The only place open after 11 is a sports bar with a horrible buffet and horrible menu food. Fifth, the mix drinks are watered down, so if you want a real drink do what we did order bottled liquor straight or on the rocks.
So what else could have possibly happened, we got sick from the outside buffet!!!!
Beware, do not go to this resort!!!!!
Posted by GWEN, from Maple Shade, NJ on May 11, 2019
Was this review helpful to you?
Comment from Hotel Management
May 18, 2019
by Idelin Mieses
Dear Gwen,
Thank you very much for your email. and we appreciate that you have taken your time to send us the feedback of your stay.
First of all, we want to extend our most sincere apologies for any possible inconvenience you could have had during the time you were in our Hotel.
Unfortunately we had a general breakdown that affected the electricity system which was replaced as soon as possible.
We would like to inform you that we have eight a la carte restaurants, which you only need to make reservation for the Japanese restaurant. we also have 03 main buffet, additional our Xtra time open 24hrs. and also room service until 11:00pm.
We would like to once again have the opportunity to reverse this negative Experience. and once Again thank you very much for your comments which we will take note to improve our service Every day.
Best Regards
Idelin Mieses Rijo
Assistant Accomodation Manager
3 out of 5
I thought the food was fair at best, it certainly was not great. We had a group of 12 and I dont think we ever ordered a meal or drink without the orders being messed up. There is definitely a language barrier.
Posted by a verified traveler on Jan 27, 2019
Was this review helpful to you?
Comment from Hotel Management
Jan 28, 2019
by Sachenca Núñez
Dear Guest,
First of all, we would like to thank you for taking your time to comment your stay at The Grand Palladium Palace, your words help us to improve and offer a better service.
On the other hand, Concerning the level of service experienced at some of ours Restaurants and the food, we want to inform you that our Food & Beverage Director has received your feedback in order to take corrective actions and avoid similar situations with future guests.
In addition, I should explain to you that the hotel offers to all our staff daily English courses in order to break the language barrier. We hope you can visit us again in order to see the improvements. I am sure you will love Palladium hotels and you will become a Palladium fan.
Sincerely,
About the Grand Palladium Palace Resort Spa & Casino - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Water activities
Kayaking
Rowing/canoeing
Sailing
Land activities
Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Lessons/classes/games
Aerobics
Dancing
Water fitness
Kids' club
Supervised activities for children ages 17 years old and younger
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties
Not included
Golf green fees
Use of golf cart
Use of golf equipment
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Tennis lessons
Surcharge for premium food items
Childcare
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Kayaking included
Access to onsite nightclubs included
Rowing/canoeing included
Sailing included
Taxes included
Buffet-style meals included
A la carte dining included
Fitness facilities included
Tennis included
Water fitness classes/lessons included
Volleyball included
Soccer (football) included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Miniature golf included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Aerobics classes/lessons included
Dancing classes/lessons included
Tennis lessons not included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
All meals included
Surcharge for premium food items
Surcharge for bottled wine
Minibar (all beverages included)
Room service during certain hours
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Onsite live performances included
Theme parties included
Property Features
Grand Palladium Palace Resort Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Palladium Palace Resort Spa & Casino - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 13 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 6 poolside bars, and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Punta Cana property.
Property shuttles: Airport shuttle, area shuttle, and casino shuttle
Parking: Free self parking
Room Amenities
Grand Palladium Palace Resort Spa & Casino - All Inclusive offers 366 accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.
Private indoor hot tub
Private balcony (furnished)
Sitting area
Jetted tub
Stocked minibar (free)
MP3 dock
In-room dining (limited hours)
Flat-screen television
Satellite channels
Coffee maker
Luxury bedding
Shower and tub combination
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Wardrobe or closet
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Bhogali - This restaurant specializes in Indian cuisine and serves dinner only.
Sumptuori - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Adelita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
El Dorado Steak House - This restaurant specializes in barbecue and serves dinner only. Open daily.
Room service (during limited hours) is available.
Nearby Activities
6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a health club, and a spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Miniature golf on site
Golfing nearby
Snorkeling nearby
Volleyball on site
Beach volleyball on site
Archery on site
Kayaking on site
Motor boating on site
Windsurfing nearby
Yoga classes/instruction on site
Pilates classes on site
Playground on site
Rowing or canoeing on site
Basketball on site
Bicycle rentals on site
Scuba diving on site
Personal motorized watercraft on site
Sailing nearby
Skydiving on site
Spa Services
Zentropia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 12
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body treatments
Facial treatments
Body scrubs
Hydrotherapy treatments
Mud bath in spa
Hot stone massage
Deep tissue massage
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom
Roll-in shower
Wheelchair-accessible public washroom
Wheelchair accessible parking
In-room accessibility
Well-lit path to entrance
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Gap period enforced between guest stays - 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 35 per vehicle (roundtrip)
Late check-out is available for a fee (subject to availability, amount varies)
Facilities fee: USD 50 per person, per night and includes use of: spa
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Palladium Palace Spa Casino All Inclusive
Palladium Inclusive Inclusive
Grand Palladium Palace Spa Casino All Inclusive
Grand Palladium Palace Resort Spa Casino All Inclusive
Grand Palladium Palace Spa Casino All Inclusive Punta Cana
Palladium Spa Casino Inclusive
You should know
Grand Palladium Palace Resort Spa & Casino - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
There was an error importing /Punta-Cana-Hotels-Grand-Palladium-Palace-Resort-Spa-&-Casino---All-Inclusive.h1198383-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Punta-Cana-Hotels-Grand-Palladium-Palace-Resort-Spa-&-Casino---All-Inclusive.h1198383-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
Grand Palladium Palace Resort Spa & Casino - All Inclusive is 1 mi away from Bavaro.
Grand Palladium Palace Resort Spa & Casino - All Inclusive is home to Bhogali, which features Indian cuisine.
This property offers free self parking.
Grand Palladium Palace Resort Spa & Casino - All Inclusive is 14.4 mi (22-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.
Grand Palladium Palace Resort Spa & Casino - All Inclusive features 6 outdoor pools and a children's pool.
This property is on a private beach. Don't forget your sunscreen!
Pamper yourself with a day at Zentropia, where you can enjoy sports massages, facials, and body treatments.
Grand Palladium Palace Resort Spa & Casino - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.
Check-in is from 3:00 PM - midnight.
Grand Palladium Palace Resort Spa & Casino - All Inclusive offers an airport shuttle 24 hours a day, for a charge of USD 35 per vehicle, roundtrip.
During your stay you can enjoy the 4000 square-foot casino on site, featuring 8 slot machines and 8 gaming tables.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
