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Grand Palladium Palace Resort Spa & Casino - All Inclusive ratings based on 13 Verified Reviews
Aug 19, 2017 by Almudena Mosteiro Accommodation Assistant
Dear guest, First of all, we would like to thank you for taking your time to share you experience on Expedia.com, your words are taken into account because they help us to improve and offer a better service. On the one hand, We should apologize for all the inconveniences during you stay. We are going to take some actions in order to avoid these kind of situations. Personally, I will hold a meeting with the F&B Manager to change the service in the buffets and improve the attention with more english and customer care courses. Furthermore, I will speak with the head of chambermaids to pay more attention to the details not only in the rooms, in the villas too. In addition, I should inform that the Palladium Hotel Group is part of the HS Consulting program, which monitors all our standards in food handling, health and safety. HS Consulting is a reputed international company based in UK and our complex applies the highest international standards. This program includes periodical audits concerning health & safety issues. Our resort, with its 2000 rooms is listed as a safe hotel by HS Consulting (please check the following link) for its quality and high standards. http://hsconsulting.es/. Our Hygiene & Quality Department usually makes inspections with the control risk system of Hazard Analysis Critical Control Points, one of the most effective systems, which help to evaluate all levels of quality in beverages & food, swimming pools and Villas. We hope you can visit ud again in order to live a real Palladium Experience. Kind regards
This hotel was beautiful.
May 3, 2017 by Scarling Florian - Hospitality Manager
Dear Ann Marie, Thank you very much for taking some of your valuable time to review your stay at Grand Palladium Palace Resort, Spa & Casino. We are so proud that our beautiful beach, besides a wonderful weather and the excellent services provided by our staff, has surpassed all your expectations. We hope to have the opportunity to host you again in a not very distant future. Kindest regards from Punta Cana.
It could be better but it wasn`t.
Jan 7, 2017 by Almudena Mosteiro Accommodation Assistant
Dear guest, First of all, we would like to thank you for taking your time in order to comment your stay at Grand Palladium Palace. It is a pleasure to hear that you spent a wonderful time with our friendly staff and you apreciated the variety and quality of our food. On the other hand, we regret if you did not like the facilities of the room. We appreciate your suggestions and we will take note to continue improving. Kind regards
Awesome family Vacation
Jul 1, 2016 by l.Tajes.
Dear guest,thanks for your feed back,and hope to see you again. Att.LTajes Resident Manager.
Great hotel but it was under construction
Sep 3, 2015 by The Hotel Management
Dear Guest, We would like to thank you for providing us your feedback about your recent stay with us. We would like to apologize for any inconveniences caused by construction works. It would be a pleasure to welcoming you back and show you our renovated and new facilities. Kind regards,
Scenic Resort Bordering Bavaro Beach
Sep 3, 2015 by The Hotel Management
Dear Peaches, We would to thank you for preferring Grand Palladium Palace and for the time taken to post your review and share your experience with future guests. It is a pleasure to hear that you had a pleasant stay with us. It will be a pleasure to welcoming you back soon. With kind regards,
Star Rating Needs to be Down Rated
Poor quality food ruined paradise.
A fun 4 days!
About the Grand Palladium Palace Resort Spa & Casino - All InclusiveLocation Avda. Francia s/n, Punta Cana, La Altagracia 23000
Family Friendly Amenities
- Family Property
- Number of outdoor pools - 4
- Free WiFi
- Children's pool
- Supervised childcare/activities (free)
- Outdoor tennis courts - 6
- Children's club (free)
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Babysitting or childcare
- Arcade/game room
- Playground on site
- Miniature golf on site
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free long-term parking , Free self parking