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"They required reservations for dinner but the app to make them didn’t work " More

By a verified traveler on Thu 20 Jan 2022

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Hotel Description

4-star all-inclusive property near Cortecito Beach, connected to a shopping center

Beachfront retreat

You'll be within half a mile (1 km) of Cortecito Beach and 12 miles (20 km) of Macao Beach.

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus.

Junior Suite Beachside Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Loft Suite Beachside Panoramic OV

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Single Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Beachside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Palladium Palace Resort Spa & Casino - All Inclusive ratings based on 32 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Palladium Palace Resort Spa & Casino - All Inclusive

Everyone (14) Couples (6) Family (2)
1 out of 5

Posted by , from South ozone park on Mar 29, 2022

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4 out of 5
They required reservations for dinner but the app to make them didn’t work

Posted by on Jan 20, 2022

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Comment from Hotel Management

Jan 20, 2022 by Guest Satisfaction Lead

Dear Cassandra, Thank you so much for considering us as a Caribbean holiday option, we appreciate that you have chosen us as the ideal hotel for the enjoyment of your vacation. We offer you our apologies for the inconvenience that you mentioned above, you can be sure that we will do our best to prevent these actions from happening again, consequently, we will share with the Management your review so that the necessary corrective measures are taken. Despite we weren't able to meet your expectations on this visit we would love to have a second chance to prove that we are more than capable of doing it. Kindest regards! M. Victoria Vargas

5 out of 5
This property was amazing the staff were great rooms nice very clean. The view is breathtaking but

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 19, 2021 by Sachenca

Dear Kyree, We would like to extend our gratefulness, firstly for having chosen Grand Palladium Palace Resort, Spa & Casino and by the time you have taken to post your review. Your feedback is highly appreciated, and we are glad to learn that your experience with us was a enjoyable one. We are out of words to express our gratitude by the outstanding experience we have offered you on this trip. We look forward to having the pleasure to welcome you again soon. Best regards! Sachenca Núñez Hospitality Manager

5 out of 5
Many options for food, although some restaurants were closed due to renovaion, COVID, or low season. Buffets typically offered same food daily, but there were lots of options so you could mix it up. Highly recommend using the app to manage reservations. All pools clean, plenty of space, towels, decent amount of activities but didn't participate in any. One drawer of dresser was broken but operable. Balloons decorating my room on birthday which was unexpected and shows attention to detail. Beach was clean, sure there was seaweed, but that's the ocean, can't stop that. Spa was nice, but some amenities (saunas) closed due to COVID.

Posted by , from Rochester on Oct 11, 2021

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Comment from Hotel Management

Oct 12, 2021 by Gelson

Dear John, Thank you very much for sharing a great review of our Grand Palladium Palace Resort, Spa & Casino, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Zorrilla Hospitality Manager

5 out of 5
Absolutely incredible. The property is beautiful, clean, and safe. Everyone that worked there was extremely friendly and attentive. I didn't have a single bad encounter with anyone. And bartenders at the theatre and the 24hour lounge deserve the world!

Posted by on Sep 17, 2021

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Comment from Hotel Management

Sep 18, 2021 by Gelson

Dear Reginald, Receive warm greetings from Grand Palladium Palace Resort, Spa & Casino. Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us. We work hard to meet our guest’s wills. I’ll make sure that our staff gets the recognition they deserve. Your amazing comment has been sent to our management! We are sincerely looking forward to the pleasure of welcoming you again to our Grand Palladium and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards! Gelson Zorrilla Hospitality Manager

5 out of 5
The hotel was perfect over all, but what i most enjoyed was annimation, and ofcourse the customer service was the best!

Posted by , from Miami on Sep 1, 2021

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Comment from Hotel Management

Sep 1, 2021 by Gelson

Dear Alain, Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with genuine experiences. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Kindest regards! Gelson Zorrilla Hospitality Manager

5 out of 5
This property was absolutely amazing. Our room was cleaned everyday. There was staff available at our villa all the time in case we needed anything. They went above and beyond to make our stay perfect. Would highly recommend this property. Absolutely breathtaking.

Posted by on Jul 21, 2021

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Comment from Hotel Management

Jul 23, 2021 by Sachenca

Dear Guest, Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with genuine experiences. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Kindest regards! Sachenca Núñez Hospitality Manager

5 out of 5
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Posted by on May 17, 2021

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Comment from Hotel Management

May 17, 2021 by Gelson

Dear Guest, It feels so great to see our hotel was top-rated by you, we highly appreciate it. Offering you our service and our people's charisma again soon is what we really long for. All the best from Punta Cana! Gelson Zorrilla Hospitality Manager

4 out of 5
Entertainment was good, drinks were excellent, property very clean. Didnt like that I had to spend 2 hours listening to a presentation to join a travel club and when we declined the people were mad.

Posted by on May 4, 2021

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Comment from Hotel Management

May 5, 2021 by Gelson

Dear Guest, Thank you very much for sharing a great review of our Grand Palladium Palace Resort, Spa & Casino, it pleased us greatly that it has been an overall memorable one. Your flattering words about the entertainment, the quality drinks, and the hotel's cleanliness are very gratifying to us. We are very sorry that the PTC presentation has not been to your liking as for other guests, of course it is not mandatory guests join the club and they have to respect the guests' decisions, we will be talking with the director of PTC in order to improve some points. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Zorrilla Hospitality Manager

4 out of 5

Posted by on Jan 25, 2020

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Comment from Hotel Management

Jan 26, 2020 by Sachenca Núñez

Dear Guest, Thank you very much for sharing a great review of our Grand Palladium Palace Resort & Spa, it pleased us greatly that it has been a memorable one. We promise to keep doing bigger efforts in order to get your expectations fully met next time. It's our hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise!

About the Grand Palladium Palace Resort Spa & Casino - All Inclusive

Location Avda. Francia s/n, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Rowing/canoeing included
  • Sailing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Grand Palladium Palace Resort Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Palladium Palace Resort Spa & Casino - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 13 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, a bar/lounge, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 366 guestrooms or units
  • 2 levels
  • 14 buildings
  • 13 dining venues
  • 2 bars on the beach
  • 605 sq ft of conference space
  • 56 sq m of conference space
  • Built in 1994
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 6
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle, area shuttle, and casino shuttle
  • Parking: Free self parking

Room Amenities

Grand Palladium Palace Resort Spa & Casino - All Inclusive offers 366 accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private indoor hot tub
  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Bhogali - This restaurant specializes in Indian cuisine and serves dinner only.

Sumptuori - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Adelita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

El Dorado Steak House - This restaurant specializes in barbecue and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach, 6 outdoor tennis courts, and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Motor boating on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Rowing or canoeing on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Skydiving on site

Spa Services

Zentropia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Grand Palladium Palace Resort Spa & Casino - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per night and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Palace Spa Casino All Inclusive
  • Palladium Inclusive Inclusive
  • Grand Palladium Palace Spa Casino All Inclusive
  • Grand Palladium Palace Resort Spa Casino All Inclusive
  • Grand Palladium Palace Spa Casino All Inclusive Punta Cana
  • Palladium Spa Casino Inclusive

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.