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4.7 out of 5

"This is a wonderful resort! We try to visit every year. The staff is always nice, polite and accommodating. We did find dinner service at the buffet ... " More

By a verified traveler on Mon 08 Nov 2021

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Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

Beachfront retreat

Within 3 miles (5 km) of this property, you'll find Grand Coral Golf Riviera Maya and Mamitas Beach Club. Playa Xcalacoco and Punta Esmeralda Beach are also within 2 miles (3 km).

All-inclusive

A full-service spa, 5 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site. Enjoy the 2 outdoor tennis courts and perks like free valet parking and free WiFi.

Free WiFi, comfy beds

The 252 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include balconies, MP3 docks, and plasma TVs with satellite channels.

Deluxe Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$182* Per night/room Dec 11 - Dec 12

Deluxe Junior Suite Beachfront

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe 1 Bedroom Suite, Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe 2 Bedroom Master Suite, Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Junior Suite, 2 Children Stay Free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe 2 Bedroom Master Suite Beachfront, Fully Equipped Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

The Royal Haciendas All Inclusive Resort & Spa ratings based on 25 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Royal Haciendas All Inclusive Resort & Spa

Everyone (11) Couples (3) Family (8)
5 out of 5
This is a wonderful resort! We try to visit every year. The staff is always nice, polite and accommodating. We did find dinner service at the buffet a bit slow this year, likely Covid related. All in all an exceptional vacation.

Posted by on Nov 8, 2021

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4 out of 5
Food was good but unable to get reservations for every night and the 2 nights we did food was good but took 2 hours each time. Staff was excellent but not enough staff. Best steak ever at the Steak House. Had visited 2 times before and there was more staff. Sure that Covid has brought this about. Night life is non existent.

Posted by on Apr 18, 2021

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5 out of 5
Can’t say enough. The entire property is very clean and the staff was so pleasant. Lots of things for our entire family to do right on-site. The free COVID-19 test was performed on-site and was very easy to navigate. Test results came back in about 12 hours. I highly recommend staying and we definitely plan returning.

Posted by on Mar 14, 2021

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5 out of 5
The resort is huge! All the staff cater to the visitors constantly. They are always cleaning, and always taking precautions. It seems like people do not leave this resort which is good, so you kind of feel like your in a little safe bubble. Not a lot of capacity so its quiet at times. We made some really good friends. We went downtown twice and had to pay $15 each way. They do free covid testing on site which was nice. I would recommend this hotel. 5 restaurants, laundry service, bars, daily entertainment, food was great, beach was awesome. We did beach front which was amazing!!!

Posted by on Feb 11, 2021

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5 out of 5
Our vacation at the Royal Haciendas in Playa del Carmen was amazing. The staff was super friendly and speedy. The food was fantastic. The atmosphere, views and pools were completely relaxing. We will be back and we have recommended it already to friends. Thank you!!!!!

Posted by on Dec 30, 2020

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5 out of 5

Posted by on Sep 20, 2020

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Comment from Hotel Management

Sep 21, 2020 by Cristóbal Galindo

thank you for rating your resort.

4 out of 5
A bit of construction of new resorts on both sides, not as quiet as previous years

Posted by on Jan 28, 2020

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5 out of 5
Everything was so fun and easy. Best vacation yet!!

Posted by on Oct 13, 2019

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5 out of 5
Everything was perfect from the beginning to the end ... Thanks all the staff.... food and everything...

Posted by on Jul 20, 2019

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4 out of 5
They need more music at the pool and in all areas and more entertainment

Posted by , from California on Jul 19, 2019

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About the The Royal Haciendas All Inclusive Resort & Spa

Location Chetumal / Pto. Juarez Highway, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • All available beverages included
  • Bicycling included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Windsurfing not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Onsite live performances included
  • Theme parties included

Property Features

The Royal Haciendas All Inclusive Resort & Spa is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Royal Haciendas All Inclusive Resort & Spa offers its guests a full-service spa, 4 outdoor swimming pools, and 4 spa tubs along with outdoor tennis courts and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. A children's pool, a fitness center, and spa services are also featured at the family-friendly The Royal Haciendas All Inclusive Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Free valet parking is available. Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 252 guestrooms or units
  • 4 levels
  • 18 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

The Royal Haciendas All Inclusive Resort & Spa offers 252 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • DVD player
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

The Royal Haciendas All Inclusive Resort & Spa has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Sailing on site
  • Basketball on site
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Royal Spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Body treatments
  • Body wraps
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 25

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. On-site PCR COVID-19 testing is available for a USD 110 fee. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Onsite COVID-19 testing (PCR) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 146 per vehicle (roundtrip, maximum occupancy 10)
  • Airport shuttle fee per child: USD 146 (roundtrip), (from 1 to 18 years old)
  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Haciendas
  • Royal Haciendas All Inclusive
  • Royal Haciendas All Inclusive Playa del Carmen
  • Royal Haciendas Playa del Carmen
  • Royal Haciendas Hotel
  • The Royal Haciendas Hotel Playa Del Carmen
  • Royal Haciendas All Inclusive All-inclusive property
  • The Royal Haciendas All Inclusive
  • The Royal Haciendas – All Inclusive
  • The Royal Haciendas – Optional All Inclusive
  • The Royal Haciendas All Inclusive Resort & Spa Playa del Carmen

You should know

  • The Royal Haciendas All Inclusive Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.