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Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

5.0 star property
5-star beachfront property near Maroma Beach

Choose dates to view prices

Photo gallery for Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

Exterior
Property video
Lobby sitting area
Preferred Club Honeymoon Suite King | Terrace/patio
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included

Explore the area

View in a map
Carretera Federal 307 Chetumal-Cancún, Km 306.5, Solidaridad, Playa del Carmen, QROO, 77710
  • Place, Maroma Beach
    ‪1 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪6 min drive‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Junior Suite Partial Ocean View 2 Double Beds

Junior Suite Partial Ocean View 2 Double Beds | Free minibar, in-room safe, desk, blackout drapes

Junior Suite Partial Ocean View 2 Double Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Partial ocean view
  • 623 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View 2 Double Beds

Preferred Club Junior Suite Ocean View 2 Double Beds | View from room

Preferred Club Junior Suite Ocean View 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 623 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Ocean View 2 Double Beds

Junior Suite Ocean View 2 Double Beds | Free minibar, in-room safe, desk, blackout drapes

Junior Suite Ocean View 2 Double Beds

9.8 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 623 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | View from room

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 602 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Tropical View King

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Tropical View King

10.0 out of 10
Exceptional
(13 reviews)
  • Garden view
  • 623 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Junior Suite Tropical View Double | Free minibar, in-room safe, desk, blackout drapes

Junior Suite Tropical View Double

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 623 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Ocean View King

9.2 out of 10
Wonderful
(40 reviews)
  • Ocean view
  • 623 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out Tropical View King

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Swim Out Tropical View King

9.8 out of 10
Exceptional
(55 reviews)
  • Garden view
  • 623 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | View from room

Preferred Club Junior Suite Ocean View King

9.8 out of 10
Exceptional
(28 reviews)
  • Ocean view
  • 623 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Tropical View King

Free minibar, in-room safe, desk, blackout drapes

Preferred Club Junior Suite Swimout Tropical View King

10.0 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 623 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite King

Preferred Club Honeymoon Suite King | Free minibar, in-room safe, desk, blackout drapes

Preferred Club Honeymoon Suite King

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 1249 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View King

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Partial Ocean View King

8.6 out of 10
Excellent
(20 reviews)
  • Partial ocean view
  • 623 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Swim Out

Presidential Suite Swim Out | Free minibar, in-room safe, desk, blackout drapes

Presidential Suite Swim Out

  • Ocean view
  • 1873 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean Front Swim Out Governor Suite

Preferred Club Ocean Front Swim Out Governor Suite | Free minibar, in-room safe, desk, blackout drapes

Preferred Club Ocean Front Swim Out Governor Suite

  • Ocean view
  • 1249 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Aerial view

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Riviera Maya
  • Pool
  • Hot tub
  • All inclusive
  • Spa
4.4 out of 5, Excellent, 1,031 reviews
$369 nightly
The price is $450
May 4 - May 5
Total with taxes and fees
Hyatt Zilara Riviera Maya Adults Only All Inclusive

About the neighborhood

Playa del Carmen

Beachside getaway.With a stay at this Maroma property, you'll be within 2 miles (3 km) of Maroma Beach and 9 miles (15 km) of El Camaleón Mayakoba Golf Course. Quinta Avenida and Puerto Morelos Town Square are within 12 miles (20 km).

What's nearby

  • Maroma Beach - 1 min drive - 0.3 miles
  • Playa Paraiso Golf Course - 6 min drive - 2.9 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 7 min drive - 3.1 miles
  • Paradise Beach - 9 min drive - 3.5 miles
  • El Camaleón Mayakoba Golf Course - 12 min drive - 8.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪Alberca - Pool - Bar - ‬14 min drive
  • ‪El Pajarito - ‬6 min drive
  • ‪Preferred Beach Club - ‬4 min drive
  • ‪La Brisa Buffet Restaurant - ‬15 min drive
  • ‪Rendezvous Bar - ‬2 min walk

About this property

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

5-star beachfront property near Maroma Beach
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and cabanas (surcharge). At Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a health club, and a hot tub. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 410 guestrooms or units
  • 4 levels
  • 8 dining venues
  • 8 bars or lounges
  • Meeting rooms
  • 7752 sq ft of conference space
  • 720 sq m of conference space
  • Nightclub
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive offers 410 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 42-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Secrets Moxché Playa del Carmen - Adults Only - All Inclusive
Corasol
  • Pool
  • All Inclusive
  • Spa
  • Pet friendly
4.6 out of 5, Wonderful, 1,005 reviews
$591 nightly
The price is $718
May 6 - May 7
Total with taxes and fees
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Archery
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Concerts/live shows
  • Cooking classes
  • Ecotours
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Kayaking
  • Mini golf
  • Music library
  • Nightclub
  • Outdoor tennis court
  • Personal motorized watercraft
  • Piano
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in certain restaurants.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Secrets Maroma Beach Riviera Cancun
Cancun Secrets Maroma Beach Riviera
Maroma Beach All Inclusive
Maroma Beach Secrets
Secrets Beach Riviera Cancun All Inclusive
Secrets Cancun Maroma Beach
Secrets Maroma Beach
Secrets Maroma Beach All Inclusive
Secrets Maroma Beach Riviera Cancun
Secrets Maroma Beach Riviera Cancun All Inclusive
Secrets oma Riviera Cancun In

Frequently asked questions

How close is Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive to the airport?

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive is 31.9 mi (271-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

As of Apr 7, 2026, prices found for a 1-night stay for 2 adults at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive on May 8, 2026 start from $537, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive.

How close is Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive offer free breakfast?

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive does not offer free breakfast.

Is there a casino at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

No, there is no casino at this property, but Riviera Gran Casino (20-min drive) is nearby.

What time is check-in at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive?

This property offers free self parking and valet parking.

Does Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive have a pool?

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive features 2 outdoor pools.

Does Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive have a restaurant?

Yes, there are 8 restaurants on site.

Does Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive have a spa?

This property has a spa, which features reflexology, body scrubs, and body wraps.

How close is Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive to downtown Playa del Carmen?

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive is 10 mi away from Playa del Carmen.

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1176 out of 1446 reviews
Rating 8 - Good. 174 out of 1446 reviews
Rating 6 - Okay. 66 out of 1446 reviews
Rating 4 - Poor. 13 out of 1446 reviews
Rating 2 - Terrible. 17 out of 1446 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Negar

Traveled with partner
Liked: Cleanliness
Great
Stayed 3 nights in Sep 2025

10/10 Excellent

samuel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was verry clean and staff was supper helpful ans friendly :) I'll definitely return to this place in the future sometime....
Stayed 4 nights in Jan 2026

6/10 Okay

Paul

Stayed 4 nights in Jan 2026

10/10 Excellent

Saleem

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect, just go, trust ,just go, everything is 10/10 , gooooooo ,not tomorrow', today
Stayed 3 nights in Jan 2026

10/10 Excellent

Sharon

Stayed 6 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

George, Lake Oswego

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Said ocean view and that was barely a sliver of a view honestly. All the restaurants were very very long waits to dine. One pool server was very rude. Most were great.
Stayed 3 nights in Jan 2026

10/10 Excellent

Leonardo Duarte

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and staff were great
Stayed 4 nights in Dec 2025

10/10 Excellent

kenyon

Liked: Cleanliness, amenities, property conditions & facilities
Wonderfully clean food amazing
Stayed 4 nights in Dec 2025

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at a few Secrets and was beyond impressed with this location! The staff were absolutely fantastic as well as every single bite of food… And we ate a lot!! The entertainment never slowed down, but it never fell over overwhelming. We had the perfect balance of relaxation and excitement I highly recommend upgrading to a preferred suite as the amenities are worth the extra cost (this goes for all Secrets). The room was perfection (added bonus: we randomly got upgraded to a PH suite!!) and the turndown service didn't waste any time. Our room was immaculate from beginning to end The beach was stunning! Even with it being a red flag during our stay, the seaweed was kept to a minimum which was great. I've stated places where they did not keep up with it, and the smell can definitely ruin the atmosphere. The entertainment shows were also absolutely incredible! It felt like we were at a live AGT show. If you are looking for an all-inclusive stay that takes care of you without the hassle of planning. I highly recommend Secrets, Maroma!
The sunrises were stunning 🥲
Stayed 3 nights in Dec 2025

10/10 Excellent

Irina, Bloomfield hills

Liked: Cleanliness, amenities, property conditions & facilities
Overall experience- nice room, beautiful resort, good entertainment, friendly staff, wonderful spa. And great beach and sea.
Stayed 7 nights in Dec 2025

8/10 Good

Steven, Alpharetta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing. Spotless and tended to multiple times a day. The staff was perfection. Every single one of them that we ran in to all week was smiling and welcoming.
Stayed 6 nights in Dec 2025

2/10 Terrible

mohammad antikhab

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was probably one of the worst experience I ever had. It started with the reservation department, I was trying to book secrets moxche, as we already had one room book there, I clicked on the Marina beach. I called right away within a few minutes to cancel but was denied after repeated attempts. Half of our family stayed at Secrets Moxche while other half stayed at Marina beach. On top of that the food was terrible and if a 3 star quality. I would have been better staying at one of Rue hotels with less than half of the price then staying at Marina beach.
Stayed 4 nights in Dec 2025

10/10 Excellent

Bowen

Stayed 7 nights in Dec 2025

10/10 Excellent

George

Stayed 7 nights in Dec 2025

10/10 Excellent

Tamika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was great! Our room was always spotless. Everyone at the resort was so nice and helpful. Amazing service all around!
Stayed 4 nights in Dec 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great time
Stayed 4 nights in Dec 2025

10/10 Excellent

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
All the staff from the person cleaning the room to the front desk were kind, polite and friendly. The food in each and every restaurant was delicious. The grounds were well maintained and clean. The swim out room was a dream.
Stayed 5 nights in Dec 2025

10/10 Excellent

Maite Loreto Docampo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything stood out, honestly. The room was spotless and very comfortable, the staff was incredibly attentive and friendly, and the amenities were excellent. What really made the difference was the overall atmosphere—relaxing, well organized, and truly focused on making guests feel taken care of. Specially I want to point out Beatriz from room service.Balvina and Mauricio from beach bar
Stayed 4 nights in Dec 2025

6/10 Okay

ILYA

Traveled with partner
Liked: Cleanliness
Resort itself is far from a 5 star, the beach is but not the resort. Service, food, staff (except for a few like concierge in building 21 and bar manager) are unprofessional to say the least. Grounds are well kept but way too old to call themselves a luxury 5 star. Anyway its all a "secret" until you visit it. We will not be returning to the Secret Maroma. There are too many other much more modern options for the same price point.
Stayed 9 nights in Dec 2025

10/10 Excellent

Pratik Anil

Stayed 4 nights in Dec 2025

8/10 Good

curtiss

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wi-Fi in room could use some work and could have more chairs down by the beach Al’s more info on activities times and places held threw out the resort
Stayed 7 nights in Dec 2025

4/10 Poor

Robert Lee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a generally very nice stay at this resort. The rooms were excellent, comfortable, well designed, and beautifully maintained.and the overall atmosphere was relaxing and upscale. However, a couple of issues took away from the experience. The concierge assigned to our room was often unavailable and slow to respond via text, which made it difficult to get timely answers to simple questions. For a resort of this caliber, the level of responsiveness was disappointing. The more significant issue was our experience at the French restaurant. I was asked to leave because I was wearing nice dress shorts and a collared shirt that apparently did not meet the dress code. While dress codes are understandable, the way this was handled was not. We were never informed of the dress code when we put our name in, when I checked on our wait 45 minutes later, when we arrived, when we were seated, or even when menus were handed to us. Only after all of that were we told we could not stay, publicly and in front of other diners, which was embarrassing and unnecessary. Dress code enforcement also felt inconsistent and biased. At breakfast, I was told to change out of a tank top while many women were wearing tank tops or open-shoulder dresses without issue. The same double standard appeared at dinner. The issue wasn’t the dress code it was poor communication, inconsistent enforcement, and how the situation was handled. With better attention to these details, this resort could be exceptional.
Stayed 4 nights in Dec 2025

10/10 Excellent

Laurence H

Traveled with partner
Liked: Cleanliness, amenities
The best place ever !
Stayed 6 nights in Dec 2025

10/10 Excellent

kelvin h

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, room was nice and not humid, nearly all amenities but no toothpaste or tooth brush, food was good, would come back!
Stayed 4 nights in Dec 2025