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Hyatt Zilara Riviera Maya Adults Only All Inclusive

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Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

A resort with a large central pool, multiple smaller pools, and a beach area.
Property video
A spa area with a hot tub, lounge chairs, and a stone wall with water features.
A hotel room with a view of the beach, a sofa, a small table, and a chair.
A grand lobby with a central staircase, marble flooring, and decorative plants.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Tres Rios Ecopark
    ‪9 min drive‬
  • Place, Gran Coyote Golf
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬

Room options

View all photos for Junior Suite Tropical View Double

A hotel room with two beds, a balcony, a sofa, and a TV.

Junior Suite Tropical View Double

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Tropical View King

A modern hotel room with a large bed, bedside table, and a flat-screen TV.

Junior Suite Tropical View King

9.6 out of 10
Exceptional
(15 reviews)
  • Garden view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Level Junior Suite Tropical View Swim Out King

A resort with a pool, palm trees, and multiple balconies.

Club Level Junior Suite Tropical View Swim Out King

9.8 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Level Master Suite Ocean Front King

A large bed with white linens, a ceiling fan, a macrame wall hanging, a nightstand with a vase of flowers, and a view of palm trees through a large window.

Club Level Master Suite Ocean Front King

  • Sea view
  • 1033 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Level Junior Suite Ocean Front Double

A hotel room with two beds, a balcony with a view, a ceiling fan, and a small table with chairs.

Club Level Junior Suite Ocean Front Double

  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Club Level Junior Suite Ocean Front King

A hotel room with a large bed, a ceiling fan, a round table with chairs, and a view of the outside.

Club Level Junior Suite Ocean Front King

  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Level Junior Suite Ocean Front Private Pool King

A poolside area with a lounge chair, a man and a woman by the pool, and thatched umbrellas in the background.

Club Level Junior Suite Ocean Front Private Pool King

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Level Junior Suite Pool View Swim Out King

A modern hotel room with a large bed, bedside table, and a flat-screen TV.

Club Level Junior Suite Pool View Swim Out King

8.6 out of 10
Excellent
(10 reviews)
  • Resort view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Ocean View King

Premium bedding, down comforters, minibar (free items), in-room safe

Junior Suite Ocean View King

9.6 out of 10
Exceptional
(16 reviews)
  • Ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Level Junior Suite Ocean Front Swim Out King

A poolside area with two lounge chairs, a small table, and a potted plant.

Club Level Junior Suite Ocean Front Swim Out King

  • Ocean view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Level Presidential Suite King

A hotel room with a large bed, a ceiling fan, a wooden headboard, a macrame wall hanging, a nightstand with a vase of flowers, and a view of palm trees through a sliding glass door.

Club Level Presidential Suite King

  • Garden view
  • 1582 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Corasol
  • Pool
  • All inclusive
  • Spa
  • Pet friendly
9.2 out of 10, Wonderful, 1,024 reviews
$465 nightly
The price is $566
Aug 31 - Sep 1
Total with taxes and fees
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About the neighborhood

Playa del Carmen

Beachside getaway.A stay at this Riviera Maya property places you within 6 miles (10 km) of Maroma Beach and 9 miles (15 km) of Quinta Alegría Shopping Mall. Xplor Theme Park and Xcaret Eco Theme Park are within 12 miles (20 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.4 miles
  • Tres Rios Ecopark - 9 min drive - 2.8 miles
  • Gran Coyote Golf - 12 min drive - 4.8 miles
  • Playa Paraiso Golf Course - 12 min drive - 8.3 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 13 min drive - 8.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Seafood - ‬9 min drive
  • ‪Beach Bar - ‬9 min drive
  • ‪Sport Bar 24/7 - ‬8 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪El Charro - ‬8 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5-star beachfront property near El Camaleón Mayakoba Golf Course
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive like an outdoor pool and complimentary bicycles.

There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a hot tub, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 291 guestrooms or units
  • 5 levels
  • 3 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • 6747 sq ft of conference space
  • 627 sq m of conference space
  • Built in 2003
  • Karaoke
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive
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  • On private beach
  • Pool
  • Hot tub
  • All inclusive
4.8 out of 5, Exceptional, 1,536 reviews
$383 nightly
The price is $467
Aug 16 - Aug 17
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (54 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchairs on site

Room amenities

Entertainment

  • 52-inch TV with cable channels

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Frequently asked questions

How close is Hyatt Zilara Riviera Maya Adults Only All Inclusive to the airport?

Hyatt Zilara Riviera Maya Adults Only All Inclusive is 27.1 mi (291-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

As of Aug 11, 2026, prices found for a 1-night stay for 2 adults at Hyatt Zilara Riviera Maya Adults Only All Inclusive on Aug 23, 2026 start from $386, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Zilara Riviera Maya Adults Only All Inclusive.

How close is Hyatt Zilara Riviera Maya Adults Only All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive offer free breakfast?

Hyatt Zilara Riviera Maya Adults Only All Inclusive does not offer free breakfast.

Is there a casino at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

This property offers free self parking and valet parking.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a pool?

Hyatt Zilara Riviera Maya Adults Only All Inclusive features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 7:00 PM.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a restaurant?

Hyatt Zilara Riviera Maya Adults Only All Inclusive is home to Capri Grille, which features Italian cuisine.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a spa?

This property has a spa, which features aromatherapy, body wraps, and sports massages.

How close is Hyatt Zilara Riviera Maya Adults Only All Inclusive to downtown Playa del Carmen?

Hyatt Zilara Riviera Maya Adults Only All Inclusive is 5.9 mi away from Playa del Carmen.

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 665 out of 1056 reviews
Rating 8 - Good. 224 out of 1056 reviews
Rating 6 - Okay. 104 out of 1056 reviews
Rating 4 - Poor. 38 out of 1056 reviews
Rating 2 - Terrible. 25 out of 1056 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing and beautiful scenery!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Miroslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, nice beach, good entertainment, good food
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Alexus Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was amazing with all different options to sit, soak or swim. Spa was amazing to relax.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect resort for a couple's trip! Just need more entertainment in the evenings.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we LOVED this hotel. The staff were so friendly, the food was excellent, the bed was HUGE and so comfy, the activities were brilliant and generally my 20 year old daughter and I had the BEST time!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Katrina Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super clean. The staff is so helpful and nice. In a great location
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Kristien

Liked: Cleanliness, staff & service
The property was beautiful and the amenities were amazing, but the genuine kindness of the staff and quality of service is what truly made our trip. Would recommend!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Aimee K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! We were greeted with Sparkling wine and escorted to a private sit down desk for check in. Our room was beautiful with a beautiful view of the pool and ocean. The pool was great, just wish it was open later than 8 pm, so we could enjoy it after our excursions off the resort. The staff was amazing and very attentive.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Juanita C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first all inclusive and visiting Mexico. Girls getaway planned 4 nights at Hyatt Zilara and we loved everything about it. Buffet had many options, pool area was clean with many servers. The resort was quiet, peaceful and safe. The staff went above and beyond to accommodate guests. We also enjoyed the nightly entertainment.
Mexico night entertainment
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful. We had an amazing vacation! Definitely going back!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff was amazing! Fernanda and Christian were wonderful.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

KATHERINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miguel was the best! 3rd time back at this resort and can’t wait to return!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Kevin

Nice quiet place. Friendly staff
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

Titanna

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The spa was literally the best thing about this resort! Probably the only thing good…
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Adaora

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and hospitality
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

amon

Liked: Cleanliness, amenities, property conditions & facilities
The room, pool area, restaurants and staff were excellent!
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
The whole experiece was amazing. From the hotel, the staff, the views and the food!
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

Caitlin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was disgusting, the employees lie to you and make you sign up for “club” status that means nothing and does nothing. Absolutely horrible stay.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and comfortable hotel. Nice pool. Rooms large and comfortable bed and nice swim out area. Highly recommend
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
Was amazing!!!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities
We loved it here! Smallish resort with amazing service! The food was good, we just wished there were more options. Some of the chairs at the pool could stand to be replaced but we truly loved our time here. We would definitely come back and would recommend to others.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

kevin l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite. Rooms were clean.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around amazing resort to stay in!
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

alana

Liked: Cleanliness
Friendly staff and great food.
Stayed 10 nights in Nov 2025

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