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"Clean good location but horrible internet wifi connection. Not able to use inside room so unable to work.staff said only works in lobby but spotty if ... " More

By a verified traveler on Thu 09 Sep 2021

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Hotel Description

Family-friendly 3-star hotel near Playa del Carmen Main Beach

Oceanside stay

A stay at this Downtown Playa del Carmen hotel places you steps from Playa del Carmen Maritime Terminal and a 5-minute walk from Quinta Avenida. Also, Playa del Carmen Main Beach is within half a mile (1 km) and Mamitas Beach Club is within 2 miles (3 km).

Family-friendly fun

An area shuttle is featured at this hotel, along with an outdoor pool and a 24-hour front desk. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare. WiFi in public areas is free.

Plasma TVs

The individually furnished guestrooms offer minibars and free bottled water. Plasma TVs come with cable channels, and other amenities include hair dryers and safes.

Standard Room, 1 Bedroom, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$64* Per night/room Jan 31 - Feb 1

Junior Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Bedroom, Ocean View, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Studio, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Casa Melissa ratings based on 9 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Casa Melissa

Everyone (9)
3 out of 5
Clean good location but horrible internet wifi connection. Not able to use inside room so unable to work.staff said only works in lobby but spotty if able to connect. Would stay longer but not without wifi. Switching hotels after 2 nights good thing I only booked 2 nights!

Posted by , from SALINAS on Sep 9, 2021

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Comment from Hotel Management

Sep 9, 2021 by Sony Gutiérrez

Dear Guest, Thank you very much for your recent visit and and we veify your comment with our manager. Cordially

5 out of 5
I was very impressed with the location and cleanliness. The room was very modern and comfortable. The staff was friendly and efficient. The hotel is near the. Park, ferry, and taxi stand. I will definitely stay there again.

Posted by , from Phoenix, AZ on Jun 27, 2020

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Comment from Hotel Management

Jun 29, 2020 by Sony Gutiérrez

Thank you very much Mr. Scott and see you soon

5 out of 5

Posted by on Apr 18, 2019

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Comment from Hotel Management

Apr 18, 2019 by Sony Gutierrez

Dear Guest, Thank you very m,uch for your preference and hope to see you soon. Best Regards

4 out of 5

Excellent Location and staff, but very hard beds.

Pros: WE liked: location staff room size balcony size affordable ocean view simple
Cons: The beds. Very hard. Muy dura. It was quite a let down. If the beds were more comfortable, I would return in a heartbeat!
Location: Beach right outside. Walk through a small little park area and then BOOM you are in sand. Same scenario for Ferry Terminal and 5th Ave.
We really liked it! I had read all the reviews, so was somewhat prepared for most of it. But for the location, prices, view...it was hard to beat for our budget. Pros: Close to everything you need. Walk right out side you have the beach, ferry terminal, 5th ave, taxis, street entertainment, restaurants and stores etc. The room was cleaned daily and the staff was very nice and accommodating. A few spoke a little English, I spoke a little Spanish so in terms of communication, we managed. We ended up not using the pool, but it was clean and well maintained. . Cons: Bed was very hard. Not a typical "I like a firm mattress " hard. More like, a mattress pad on top of plywood hard. I asked the staff for extra pillows, which did in fact help us positions ourselves a lot better but still uncomfortable. One small con: water pressure could be improved. Tips: Parking: Offsite- about a block away. Left on Avenida 10 Norte and right into first parking lot. Workers speak mostly spanish. Park, get a ticket, next day, get in car, pull to exit, give them ticket and pay. Bath towels: 2 bath, 1 hand maybe ask for extra? Entrance Gate: Locked at night. There will be someone to unlock to let you in and out. I am unsure the hours they lock it. Made me feel safer. Beach Towels: deposit required $ returned at checkout. Ocean view: Empty lot between hotel and beach. No biggie for us. We really had a great time in Mexico. And can't wait to come back. Thank you for a pleasant stay! :-)

Posted by on Oct 22, 2017

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Comment from Hotel Management

Nov 9, 2017 by Sony

Dear Mr/Miss Thank you very much for your comments and I'll send this opinion to our general Manager

4 out of 5

Playa del Carmen vacation

Hotel is really nice, staff is very helpful, The place was little to crowded for me, cause usually we stay in more private and secluded places. Still recommending to others, there is a lot to explore in Playa del Carmen.

Posted by , from phoenix on Jul 15, 2017

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3 out of 5

A simple hotel in a great location.

Pros: Location is great.
Cons: A softer bed.
Location: Everything is nearby. Everything you need. A beach. ferry access, food, drinks, clubs, are all within a short walk.
Water pressure is low, and take time to warm up. Turn the bottom of the handle to the left, and wait a couple minutes for it to get warm. It might not get hot, but I never had a cold shower. Wifi is limited. Don't rely on it. Bed is a little firm, but I slept great on it. AC leaked a little on our last night. Not a big deal for us.

Posted by , from Minnesota on Feb 13, 2017

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3 out of 5

Birthday/Christmas Vacation

Pros: Cleanliness, location,ocean view, the quaintness of building and atmosphere of the location, the balcony.
Cons: Security safes need fixed,shower heads need replaced,fix the tvs or remove them,be clear about towels & provide beach towels at check-in & 2 coffees
Location: It is located by the ferry to Cozumel, right off 5th ave, steps to the beach and the Fundadores Park, Portal Maya with live shows daily & fruit stands
We booked the Hotel Casa Melissa for 7nights/8days,2 oceanfront rooms.Both rooms were clean,w/ refrigerators, nice&spacious balconies & decent size shower.There is a shower to rinse by the small pool along w/ a few lounge chairs.The views were nice & the area is a hub of activity located right off 5th Ave,beside an active park w/ shows,the ferry to cozumel & a nice beach w/ bars, restaurants,live music,activities & massages.It was a quaint hotel with some charachter and we did enjoy the hotel and the location.That being said, there were a few issues.The hotel was suppossed to have security safes in the rooms.Our room the safe was completely missing & the other room did not work.To their credit,the staff offered to try & fix it but we gave up after trying to arrange a schedule & discovering from other guests that none of the safes were working.We did not have any issues & none of our belongings were bothered throughout our stay.The tvs did not work,not an issue for us but the kids did not like it & it was part of the room amenities.The shower heads in the showers need replaced.They are only spraying out of half of the holes & it makes taking a shower difficult.It is a small fix that would improve the quality of the hotel.They only give 2towels a day&1coffee pack.They did not tell us about beach towels until day 3. FrontDeskService&Safe&Shower improvement could make this a really nice place. We did enjoy our vacation but we will try another small hotel next time.

Posted by , from Ohio on Dec 19, 2016

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1 out of 5

Awful !!

Pros: It's clean
Cons: maids attitude
The maids will start at 7:30 AM dragging and slamming stuff on the floor either on the room next to you or above you until you leave your room. Don't they have anything else to do and just want to go home?? The hotel doesn't know about this practice ??? What a piece of crb One of the days I had to walk over soapy water that they throw to the floor just when I was opening the door. Nice people. They gave me a room that was being fixed, with a patched ceiling w/o lighting and white dust all over the room, tab, etc. Of course I requested another one, they didn't know the room was being fixed. It's a shame because the front desk people were mostly helpful and accommodating. But if you are looking for rest and face this..... Awful place!!!

Posted by , from Michigan, US on Dec 10, 2016

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5 out of 5

Perfect location for inexperienced travelers!!

Pros: Beautiful room, nice view, firm bed
Cons: Nothing, honestly!
Location: Shopping, shopping, shopping... oh yeah, and the beach!!
I want to start by saying this was my first stay in Playa del Carmen, but not outside of the U.S. I read hundreds of reviews on hotel after hotel and even saw some of the negatives on this hotel but they were definitely not true in my experience. First of all, the hotel's location could not be better. Walk outside the hotel and to the left is the beach and the iconic archway in Playa del Carmen. One block straight ahead is the ferry to Cozumel, and less than a block to the right is 5th ave... the heart of it all. Shopping galore. The hotel is wonderful. English speaking staff that will make every effort to help you out. The hotel is kept very clean with little to no signs of disrepair. There is an elevator and they made sure to add ramps where any steps are located. The pool is very refreshing if you want to have a private swim with a view of the ocean.. nice lap pool that's about 4 1/2 feet deep, also kept very clean. The hotel room itself was wonderful. We stayed in the junior king suite. We had a great view of the beach from our balcony. Also the air conditioning is ICE cold! I woke up once or twice and had to turn the temp up. Very nice facilities overall. I was unsure what to expect initially.. but I had no desire to stay at an overpriced resort and never experience the real Playa del Carmen. I highly recommend taking a chance and staying at Casa Melissa!! We will definitely return!!

Posted by , from North Carolina on Oct 14, 2016

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Property Features

Casa Melissa offers its guests an outdoor pool and a children's pool. WiFi is free in public spaces. A terrace, tour/ticket assistance, and concierge services are also featured at the family-friendly Casa Melissa. Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

  • 33 guestrooms or units
  • 3 levels
  • 2 buildings
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Property shuttles: Area shuttle

Room Amenities

Casa Melissa offers 33 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. 32-inch plasma televisions come with cable channels. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested. Cribs/infant beds (complimentary) are also available.

  • Minibar
  • HD television
  • Cable channels
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Unique furnishings

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Casa Melissa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Hotel Names

  • Casa Melissa
  • Casa Melissa Playa del Carmen
  • Casa Melissa Villa Playa del Carmen
  • Casa Melissa Riviera Maya/Playa Del Carmen, Mexico
  • Casa Melissa Hotel Playa del Carmen
  • Casa Melissa Hotel
  • Casa Melissa Hotel
  • Casa Melissa Playa del Carmen
  • Casa Melissa Hotel Playa del Carmen

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.