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5.0 out of 5

"- [ ] I came to Playa del Carmen for my birthday and had been searching for the perfect place to stay. I came across Casa Gem B&B and knew that I want ... " More

By a verified traveler on Sat 20 Jan 2018

Hotel Description

3.5-star B&B near Quinta Avenida

In Playa del Carmen

You'll find Quinta Avenida and Playa del Carmen Main Beach within 3 miles (5 km) of this B&B. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 miles (5 km).

Free perks

A free area shuttle and a free theme park shuttle are available at this bed & breakfast, along with an outdoor pool. Free perks include full breakfast, free self parking, and a beach shuttle. A coffee shop, free WiFi in public areas, and a terrace are also on offer.

Free WiFi, LED TVs

Offering conveniences like sitting areas and coffee/tea makers, the 3 guestrooms also have free WiFi and 24-hour room service. LED TVs, premium bedding, and espresso makers are also available.

Luxury Room, 1 King Bed, Private Bathroom, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$59* Per night/room Feb 18 - Feb 19

Junior Suite, Multiple Beds, Terrace

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Triple Room, 1 King Bed with Sofa bed, Accessible, Poolside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Suite, 2 Double Beds, Balcony, Pool View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Double or Twin Room, 1 King Bed, Ensuite, Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Suite, 2 Double Beds, Terrace, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Casa Gem B&B ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Casa Gem B&B

Everyone (1)
5 out of 5

One word: AMAZING!

- [ ] I came to Playa del Carmen for my birthday and had been searching for the perfect place to stay. I came across Casa Gem B&B and knew that I wanted to stay there. Itzel and Serafim were outstanding. The room was beautifully decorated and there service was impeccable. I highly recommend them for your stay in Playa del Carmen. They provide breakfast that is ordered the night before and ready at your designated time (It was delicious by the way); a free shuttle within so many miles of the b&b, great insight of the area and places to go; any requests or needs were provided with ease.; and they even gifted me a small loaf of cake with a card. Itzel and Serafim are very professional and down to earth. I do plan on visiting and staying with them again. Thanks again for making my birthday celebration one to remember.

Posted by , from Arkansas on Jan 20, 2018

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Comment from Hotel Management

Jan 22, 2018 by Itzel & Serafim

Dear Virgina, Thank you very much for taking the time to review our property. It's always heartwarming to hear that in Casa Gem B&B you experienced a confortable stay, our effort is rewarded in the satisfaction of our guests so that their stay in the Riviera Maya is an unforgettable experience. We hope you return to playa del carmen and We can be part or our celebrations once again. Kind Regards,

Property Features

There's a coffee shop/café on site. Free breakfast is served daily. WiFi is free in public spaces. An area shuttle within 4 km and a theme park shuttle are free. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Casa Gem B&B. The bed & breakfast can provide concierge services and wedding services. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen bed & breakfast.

  • 3 guestrooms or units
  • Full breakfast (free)
  • Coffee shop
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Free theme park shuttle
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Property shuttles: Free area shuttle within 4 km, cruise terminal shuttle, ferry terminal shuttle, beach shuttle, theme park shuttle, and shopping center shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Casa Gem B&B offers 3 air-conditioned accommodations with espresso makers and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • In-room dining (24 hours)
  • LED television
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 8 AM to noon.

24-hour room service is available.

Nearby Activities

Recreational amenities at the bed & breakfast include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Thai massage
  • Reflexology
  • Manicures and pedicures
  • Facial treatments
  • Massages


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation.

Airport shuttle service is available on request during limited hours. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport shuttle service is offered on request during limited hours. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by 1:00 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400.0 per day.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • No elevators


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 480 per person (roundtrip)
  • Rollaway bed fee: MXN 400.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Gem B&B Playa del Carmen
  • Casa Gem Playa del Carmen
  • Casa Gem
  • Casa Gem B&B Bed & breakfast
  • Casa Gem B&B Playa del Carmen
  • Casa Gem B&B Bed & breakfast Playa del Carmen

You should know

  • Casa Gem B&B offers transfers from the cruise terminal, ferry terminal, and airport (fees may apply). Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the bed & breakfast before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.