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"It’s a place go lay your head down. " More

By a verified traveler on Sat 10 Jul 2021

Hotel Description

Hotel near Wolfchase Galleria in Memphis

In Memphis

Your stay at this Wolfchase hotel places you within 2 miles (3 km) of Wolfchase Galleria and Saint Francis Hospital-Bartlett. Also, Davies Manor Plantation is within 3 miles (5 km) and Bellevue Baptist Church is within 6 miles (10 km).

Fitness center

A fitness center, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A 24-hour business center, a garden, and a snack bar/deli are also on offer.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 108 guestrooms also offer WiFi and flat-screen TVs with satellite channels. Coffee/tea makers, free local calls, and hair dryers are also available. Housekeeping is available once per stay.

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Small Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$110* Per night/room Aug 15 - Aug 16

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking, Kitchen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Galleria Inn & Suites ratings based on 29 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Galleria Inn & Suites

Everyone (13) Couples (3) Family (12)
1 out of 5
First room they checked us in to the ac didn’t work. They promptly gave us a new room. The ac was off when we got in the room, the ac worked, it took forever to cook the room down. There was mold on the walls, ceiling, and grout of the bath tub. The mat in the bathtub was scary underneath. ( I have several pictures) The ac filter was disgusting. When I alerted the staff over the weekend they apologized. NOTHING was done. Then when I alerted the manager on Monday at check out, I got an apology and a blank stare. Never again. I can honestly say I have never had an experience like this.

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 4, 2021 by PAT

We do apologize for any inconvenience and will look into this matter.

4 out of 5
It’s a place go lay your head down.

Posted by on Jul 10, 2021

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1 out of 5
I was charged $150 “incident fee” that they said would not be charged to my card but was! When I told them it was charged and already came out of my account they said it would immediately be put back into my account upon checkout but it wasn’t. It’s been 1 week and the $150 still hasn’t been out back into my account!! Watch your money! Go somewhere else!

Posted by on Jun 3, 2021

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Comment from Hotel Management

Jun 4, 2021 by PAT

We do apologize about any inconvenience as we always put accuracy as a priority in regards to payments.

3 out of 5
Staff was very nice. Room not so. Walked in and room was humid and damp. Mold growing off ceiling by bed and air unit. Then found large area of mold around surrounding baseboard of bed. Paint pealing off walls. Window was filled with knats. Not a very sanitary room.

Posted by on May 20, 2021

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Comment from Hotel Management

May 21, 2021 by PAT

We do apologize for any unsatisfactory conditions reported in regards to your stay. We will look into this matter to avoid future inconveniences.

4 out of 5
Family multiple room.....I didn't like the spider webs in the corners

Posted by on Jan 25, 2021

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Comment from Hotel Management

Jan 25, 2021 by Tina

Thank you for staying with us. We appreciate your business. We will turn this over to housekeeping and they have assured me this will be taken care of. So sorry for lack of cleanliness of the room. We hope that you will give us another chance and come back and stay i the future.

4 out of 5

Posted by on Jul 15, 2020

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Comment from Hotel Management

Jul 21, 2020 by Tina

Thank you for staying with us. We appreciate your business. We hope you come back and visit soon.

5 out of 5
I liked how clean my room was I did not like how rude the lady at the front desk was

Posted by , from St Louis Mo on Jul 1, 2020

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Comment from Hotel Management

Jul 2, 2020 by Tina

Thank you for staying with us. We appreciate your business. I'm very sorry that you felt like someone at the front desk was rude to you. This will be discussed with front desk. I hope you will give us another chance in the future and stay with us again.

5 out of 5
Loved the staff. We had a problem with our refrigeraror and they fixed it right away. The place was quiet and nice food for breakfast. When we left and came back the room was cleaned and beds were made nicely. Need a little tender care in hallway ceiling and water spots but that didnt affect us. Wish they had breakfast hours earlier for ppl who get up early and have to leave ealier.

Posted by on Dec 31, 2019

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Comment from Hotel Management

Dec 31, 2019 by Tina

Thank you for staying with us. We appreciate your business. We are glad you had a good stay. Hope you come back soon.

5 out of 5
I do not wish to review this property. But this survey gives me no choice but to enter 50 characters. Please change that.

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by Tina

Thank you for staying with us. We appreciate your business. We hope you come back soon.

5 out of 5

Posted by on Nov 19, 2019

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Comment from Hotel Management

Nov 20, 2019 by Tina

Thank you for staying with us. We appreciate you. Hope you come back and visit us real soon.

About the Best Western Plus Galleria Inn & Suites

Location 8635 Us Highway 64, Memphis, TN 38133-4122

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. A fitness center, tour/ticket assistance, and multilingual staff are also featured at Best Western Plus Galleria Inn & Suites. Free self parking is available. This Memphis hotel is smoke free.

  • 108 guestrooms or units
  • 5 levels
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Memphis International Airport (MEM) (35.6 km / 22.1 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Galleria Inn & Suites offers 108 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. In-room wireless Internet access is available for a surcharge. Flat-screen televisions come with satellite channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered once per stay and change of towels can be requested. Housekeeping is provided on a limited basis. Renovation of all guestrooms was completed in November 2016.

  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cribs (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Galleria
  • Best Western Plus Galleria Inn Memphis
  • Best Western Galleria Inn Memphis
  • Best Western Galleria Memphis
  • Bartlett Best Western
  • Best Western Bartlett
  • Best Western Galleria Hotel Memphis
  • Best Western Memphis
  • Best Western Plus Galleria Inn
  • Best Western Plus Galleria Memphis
  • Best Western Plus Galleria
  • Best Western Galleria Inn Suites
  • Plus Galleria & Suites Memphis
  • Best Western Plus Galleria Inn & Suites Hotel
  • Best Western Plus Galleria Inn & Suites Memphis
  • Best Western Plus Galleria Inn & Suites Hotel Memphis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.