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Aloft Houston by the Galleria

3-star property
5415 Westheimer Road, Houston, TX 1-855-201-7819
3.4 out of 5
See all 7 travelocity Reviews

"The swimming pool was warm. I also like the area close to the Gallerias mall. " More

By a verified traveler on Tue 30 Apr 2019

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Hotel Description

3-star hotel in Greater Uptown

Heart of Houston

Within a 15-minute walk of this Greater Uptown hotel, you'll find Westheimer Rd and Ice at the Galleria. Richmond Avenue and Gerald D. Hines Waterwall Park are also within 2 miles (3 km).

Business services

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A bar/lounge, a 24-hour front desk, and a coffee shop are also provided.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$133* Per night/room Feb 19 - Feb 20

aloft, Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

aloft, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Aloft Houston by the Galleria, a Marriott Hotel ratings based on 7 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aloft Houston by the Galleria, a Marriott Hotel

Everyone (4) Couples (1) Family (1)
1 out of 5
I don’t even know where to start. The property looks nice enough from the outside however, when you walk in it’s dated and very dirty. The floors are stained in the hallways and in the rooms. The wallpaper is peeling off the walls, and the floors don’t look like they’ve ever seen a vacuum. Our first room smelled like mildew and the linens had not been changed from the previous guest. Our second room was even worse. It also smelled like mildew and it was filthy. There was hair in our linens, the mattress was soiled, the floor was dirty, and there was hair on the shower floor and walls. The toilet wouldn’t flush, and the coffee packets next to the coffee pot had been opened. Not that I would dare using the coffee pot here. It looked like the only thing the cleaning staff bothered to do was make the bed. Since we had already changed rooms once we decided to suck it up and get some rest, unfortunately that didn’t last long. Upon turning the lights off we noticed light shining into our room from a vent on the wall. It was a little creepy that light from the room next to us was coming into our room. At 11:30 at night we packed up and decided to make the 10 hr drive home. I wouldn’t recommend this hotel to anyone! The owner, A Loft, and Marriott should be ashamed to charge $165 per night for a room here. The only positive thing I can say about this hotel is the staff we encountered was nice.

Posted by on Jan 10, 2023

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1 out of 5

Posted by , from Washington on Jul 7, 2022

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5 out of 5

Posted by on Aug 25, 2019

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Comment from Hotel Management

Sep 17, 2019 by Aloft Houston by the Galleria

Thank you for your wonderful review! We look forward to welcoming you back soon. Warm Regards, Crystal Johnson Front Desk Manager

5 out of 5
The swimming pool was warm. I also like the area close to the Gallerias mall.

Posted by on Apr 30, 2019

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4 out of 5

Posted by on Mar 15, 2019

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3 out of 5
The hotel was not crowded, but we were put in a room with a view of the parking lot and the side of a building. It was awful. The property looked very tired.

Posted by on Mar 5, 2019

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5 out of 5
Likes the room and bathroom features. Was on a high floor with a good view. Very comfortable bed. Staff was very friendly.

Posted by , from Houston, texas on Apr 1, 2018

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Comment from Hotel Management

Apr 3, 2018 by Tate

Awesome!

About the Aloft Houston by the Galleria

Location 5415 Westheimer Road, Houston, TX 77056

Property Features

Aloft Houston by the Galleria, a Marriott Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. Event space at this hotel measures 495 square feet (46 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Aloft Houston by the Galleria, a Marriott Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 3-star Houston hotel.

  • 1 building
  • 152 guestrooms or units
  • 10 levels
  • 495 sq ft of conference space
  • 46 sq m of conference space
  • Built in 2009
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Aloft Houston by the Galleria, a Marriott Hotel offers 152 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.

W xyz bar - This cocktail bar specializes in regional cuisine and serves light fare only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Weight limit: 40 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, and Barclaycard. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.5 and USD 14.00 for adults, USD 5.50 and USD 14.00 for children (approximately)
  • Self parking fee: USD 22 per night
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloft Hotel Houston Galleria
  • Aloft Houston Galleria
  • Aloft Houston By The Galleria Hotel Houston
  • Aloft Houston Galleria Hotel
  • Aloft Galleria Hotel
  • Aloft Galleria
  • Aloft Houston by the Galleria
  • Aloft Houston by the Galleria a Marriott Hotel
  • Aloft Houston by the Galleria, a Marriott Hotel Hotel
  • Aloft Houston by the Galleria, a Marriott Hotel Houston
  • Aloft Houston by the Galleria, a Marriott Hotel Hotel Houston

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.