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Homewood Suites by Hilton Chicago Downtown South Loop

3-star property
59 E. 11th Street, Chicago, IL 1-855-201-7819
4.1 out of 5
Very good!
See all 33 travelocity Reviews

"Valet Momo was a delight. Friendly staff. Pool not open late enough to avoid throngs of children. " More

By a verified traveler on Wed 11 May 2022

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Hotel Description

3-star hotel near Grant Park

Downtown Chicago stay

At this Downtown Chicago hotel, you'll be well placed to visit Grant Park and State Street, both within a 5-minute walk. Columbia College Chicago and Auditorium Building and Theatre are also within half a mile (1 km).

Free breakfast

A restaurant and a 24-hour gym are featured at this hotel. Traveling on business? Take advantage of the 2 conference rooms, business center, and valet parking. Guests will appreciate free perks like buffet breakfast and WiFi in public areas.

Free WiFi, kitchens

The 196 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include washers/dryers, free WiFi, and Smart TVs with Netflix.

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$145* Per night/room May 30 - May 31

Studio, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Corner

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible, Corner

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Homewood Suites by Hilton Chicago Downtown South Loop ratings based on 33 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Homewood Suites by Hilton Chicago Downtown South Loop

Everyone (17) Couples (2) Family (12)
5 out of 5
Valet Momo was a delight. Friendly staff. Pool not open late enough to avoid throngs of children.

Posted by on May 11, 2022

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Comment from Hotel Management

May 11, 2022 by DM

Thank you for staying with us, we appreciate your feedback

3 out of 5
Housekeeping does not come every day. Had to call twice for towels and coffee. Limited breakfast offerings.

Posted by on Mar 23, 2022

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Comment from Hotel Management

Apr 5, 2022 by DM

Thank you for staying with us, we appreciate your feedback

5 out of 5
I enjoyed the openess of my room & the windows, great service from the staff. Valet did take alil while before bringing my car during checkout but I made it to work on time back in Rock Island IL, also the breakfast has no juices left over as I was catching it last minute, not much meat to eat but it was ok. I would stay here again, those are minor things that can be fixed for next visit.

Posted by on Mar 1, 2022

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Comment from Hotel Management

Mar 4, 2022 by DM

Thank you for staying with us, we appreciate your feedback!

5 out of 5
Love the decor and kitchen

Posted by , from Detroit on Dec 13, 2021

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Comment from Hotel Management

Dec 17, 2021 by dm

Thank you for your feedback. We appreciate your feedback

5 out of 5
We lived this hotel. Beautiful view of lake Michigan. Had a full size fridge. The beds were comfortable a d everythong was like new. We qill be staying again

Posted by on Dec 5, 2021

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Comment from Hotel Management

Dec 10, 2021 by DM

Thank you for staying with us, we appreciate your feedback

3 out of 5

Posted by on Oct 25, 2021

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2 out of 5
We had a great stay at this property and enjoyed the week spent there. The views from our room looking up Wabash toward the city were phenomenal and the room was wonderful. It was only on checking out that we learned that we were charged $1,000 more than the price quoted on our booking for “incidentals” and fees. Valet parking is $65 a day and there was no other option available. Additionally, when we added a final night the hotel charged us the much higher weekend rate, rather than the going mid-week off-season rate for the added day. The amount we were charged was almost double the going rate. This was very annoying. I protested snd showed the hotel the rate on my phone and they simply didn’t care and essentially would not speak with me about this. We left the hotel very unhappy after a very nice week spent there and felt completely taken advantage of.

Posted by , from Hagerstown on Sep 26, 2021

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Comment from Hotel Management

Sep 28, 2021 by DM

We're sorry you had this experience, we will be addressing your concerns with the staff and management. Thank you for staying with us!

4 out of 5

Posted by , from Romeoville on Sep 5, 2021

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4 out of 5

Posted by on Aug 10, 2021

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5 out of 5

Posted by on Aug 9, 2021

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About the Homewood Suites by Hilton Chicago Downtown South Loop

Location 59 E. 11th Street, Chicago, IL 60605

Renovations + Closures

The following facilities or services will be unavailable from January 1 2022 to June 1 2022 (dates subject to change):

  • Dining venue(s)
  • Swimming pool

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. There's an onsite business center. There are 2 meeting rooms available. A 24-hour fitness center, a terrace, and barbecue grills are also featured at the business-friendly Homewood Suites by Hilton Chicago Downtown South Loop. For a fee, parking is available. You'll have access to the health club at a partner property. This 3-star Chicago hotel is smoke free.

  • 196 guestrooms or units
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Chicago Museum Campus-11th Street Station (0.9 km / 0.5 mi)
  • Metro station: Roosevelt Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Homewood Suites by Hilton Chicago Downtown South Loop offers 196 accommodations with washers/dryers and laptop-compatible safes. Accommodations are furnished with double sofa beds. 49-inch Smart televisions come with Netflix. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Pull-out sofa bed
  • Smart television
  • Premium channels
  • Netflix
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Shang Noodle - This restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner.

Tea % - Onsite coffee shop. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 65 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Homewood Suites Hilton Chicago Downtown South Loop Hotel
  • Homewood Suites Hilton Hotel
  • Homewood Suites Hilton Chicago Downtown South Loop
  • Homewood Suites Hilton
  • Homewood Suites by Hilton Chicago Downtown South Loop Hotel
  • Homewood Suites by Hilton Chicago Downtown South Loop Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.