Explore top 2026 5 Star Hotels in Midtown

"The air conditioning unit was malfunctioning, maintaining a room temperature of 80 degrees. SO HOT. The window was broken remaining open, and despite multiple requests to the front desk for assistance, no one arrived. We had to keep calling and calling. Furthermore, housekeeping only visited the room once. "

"Fine"

"Great location. Friendly staff."

"The room was clean and easy to access."

"Everything was clean, and staff was mostly helpful. It's an old building, so it's basic. But it is excellently located and an easy way to be in the heart of NYC without stress or paying exorbitant amounts. "

"We chose this hotel for its location and it didn't disappoint in that respect. Perfectly walkable to all the theaters and Times Square. Close to the subway and great restaurants. The staff were helpful but busy--it was very hard to talk to someone without waiting a while at the reception desk. I ended up just calling the front desk. I was traveling with my aunt who is elderly and the elevators were so packed in the morning with no instructions for what to do if you have accessibility needs. She ended up walking down 10 flights so we could get to breakfast. Speaking of which, breakfast was very crowded with no rhyme or reason to it--no place to line up so everyone is just everywhere. Again, it was hard to find someone when you had a question about breakfast foods or allergens. There is no parking, so we parked a couple of blocks away and walked. I would recommend this hotel overall with those caveats."