Skip to main content
Beginning of main content
 New York •1 Room
 New York • 1 Room
Book online or call 1-855-214-3079 Phone Number

Virgin Hotels New York City

0-star property
1227 Broadway, New York, NY 1-855-201-7819
3.8 out of 5
Good!
See all 6 travelocity Reviews

"it was beautiful and convenient the staff was accommodating and we were very pleased. we look forward to returning. " More

By a verified traveler on Tue 27 Jun 2023

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

5-star luxury hotel near Empire State Building

City center stay

Within a 10-minute walk of this Manhattan hotel, you'll find Empire State Building and Madison Square Garden. Also, Broadway is within half a mile (1 km) and Times Square is within 2 miles (3 km).

Dining options, 3 bars/lounges

This smoke-free hotel's 2 restaurants, 3 bars/lounges, and 24-hour gym are some of the featured amenities. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the seasonal outdoor pool, poolside bar, and concierge services.

Room, 1 King Bed (Chamber King)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$195* Per night/room Apr 28 - Apr 29

Room, 2 Double Beds (Chamber 2 Double Beds)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Chamber King ADA)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse, Multiple Beds (Penthouse King Suite)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Virgin Hotels New York City ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Virgin Hotels New York City

Everyone (2) Couples (4)
5 out of 5

Posted by , from Arlington Heights on Mar 28, 2024

Was this review helpful to you?
Comment from Hotel Management

Mar 30, 2024 by Denise Luna General Manager

Dear Andrea, On behalf of our team at Virgin Hotels New York, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise LunaGeneral Manager

1 out of 5

Posted by on Jan 23, 2024

Was this review helpful to you?
Comment from Hotel Management

Jan 24, 2024 by Denise Luna General Manager

Dear Michelle, Thank you for your rating regarding your recent stay. Our staff strives to ensure an exceptional experience for each guest. Therefore, we are very sorry for not meeting these expectations. We hope you will give us another opportunity to show you our hospitality and to prove that we truly value your patronage.Sincerely,Denise LunaGeneral Manager

2 out of 5
The hotel in general was nice, what I didn’t like is the shower had a wash cloth on top of the shower head. Looks like someone attempted to cover up a leak. I call the front desk and Glen answered and said someone will come take care of it. I waited over an hour and no one came, called Glen and he said he would contact housekeeping manager. Left the room for a few hours came back they made the bed but didn’t remove the wash cloth or inspect the leak in the shower. Called again and someone finally came. The next day housekeeper came made the bed straightened up but didn’t leave new wash cloths or towels. I call to get someone to bring some up the gentleman on the other end said he would get some to me right away no one ever came. With that being said service is horrible. Fix the service and get new housekeepers who know how to clean and Virgin Hotels will be great! Oh yeah the walls are very thin.

Posted by on Sep 25, 2023

Was this review helpful to you?
Comment from Hotel Management

Sep 27, 2023 by TO

Dear Shaquanda,I am so sorry for what happened during your recent visit to our hotel in New York. What you experienced is unacceptable, and I will talk with the team. Please let me know if you want to discuss this further; I am available anytime. ToddTodd OrlichVice President Operations Virgin Hotels

5 out of 5
it was beautiful and convenient the staff was accommodating and we were very pleased. we look forward to returning.

Posted by on Jun 27, 2023

Was this review helpful to you?
Comment from Hotel Management

Jun 28, 2023 by Todd

Dear Mr. Ronald,Thank you so much for visiting Virgin Hotels New York City! We are thrilled you enjoyed your visit and look forward to welcoming you home again soon. Please let us know when you return to the big apple.ToddTodd OrlichVice President OperationsVirgin Hotels

5 out of 5
The only negative I have is that elevators are confusing to use. Also the elevator screen says L for lobby, but all the signs says Floor 1 is Lobby.

Posted by on Jun 5, 2023

Was this review helpful to you?
Comment from Hotel Management

Jun 5, 2023 by Candice Cancino, GM

Thank you for sharing!

5 out of 5
Loved how the interior and rooms were brand new. We had a great view from our room. The staff was all super nice.

Posted by on Feb 25, 2023

Was this review helpful to you?
Comment from Hotel Management

Feb 25, 2023 by Carla

Kevin,It was an absolute pleasure to have you here. We are so happy that you enjoyed your room, the view, our Rockstar staff, and had an AMAZING stay. Thank you for choosing Virgin Hotels NYC. Please visit us again soon. Cheers.

About the Virgin Hotels New York City

Location 1227 Broadway, New York, NY 10001

Property Features

Virgin Hotels New York City offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center, 8 meeting rooms, and coworking spaces. The luxury Virgin Hotels New York City also features concierge services, dry cleaning/laundry services, and 24-hour room service. Parking is available for a fee. This 5-star New York hotel is smoke free.

  • 463 guestrooms or units
  • 2 dining venues
  • 3 bars or lounges
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: New York W 32nd St. Station (0.5 km / 0.3 mi)
  • Metro station: 28 St. Station (Broadway) (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Premium channels
  • Netflix
  • Espresso maker
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Everdene - Onsite fine-dining restaurant.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 109 per accommodation, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Guest will receive an email before arrival 24 hours
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 38.11 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 40–125 per person
  • Covered valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Virgin Hotels York City York
  • Virgin Hotels New York City Hotel
  • Virgin Hotels New York City New York
  • Virgin Hotels New York City Hotel New York

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 8:00 PM.
url importing http://www.travelocity.com/New-York-Hotels-Virgin-Hotels-New-York-City.h87406830-p2.Hotel-Reviews?rm1=a2&
There was an error importing /New-York-Hotels-Virgin-Hotels-New-York-City.h87406830-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/New-York-Hotels-Virgin-Hotels-New-York-City.h87406830-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.