"it was beautiful and convenient the staff was accommodating and we were very pleased. we look forward to returning. " More
City center stay
Within a 10-minute walk of this Manhattan hotel, you'll find Empire State Building and Madison Square Garden. Also, Broadway is within half a mile (1 km) and Times Square is within 2 miles (3 km).
Dining options, 3 bars/lounges
This smoke-free hotel's 2 restaurants, 3 bars/lounges, and 24-hour gym are some of the featured amenities. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the seasonal outdoor pool, poolside bar, and concierge services.
Mar 30, 2024 by Denise Luna General Manager
Dear Andrea, On behalf of our team at Virgin Hotels New York, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise LunaGeneral Manager
Jan 24, 2024 by Denise Luna General Manager
Dear Michelle, Thank you for your rating regarding your recent stay. Our staff strives to ensure an exceptional experience for each guest. Therefore, we are very sorry for not meeting these expectations. We hope you will give us another opportunity to show you our hospitality and to prove that we truly value your patronage.Sincerely,Denise LunaGeneral Manager
Sep 27, 2023 by TO
Dear Shaquanda,I am so sorry for what happened during your recent visit to our hotel in New York. What you experienced is unacceptable, and I will talk with the team. Please let me know if you want to discuss this further; I am available anytime. ToddTodd OrlichVice President Operations Virgin Hotels
Jun 28, 2023 by Todd
Dear Mr. Ronald,Thank you so much for visiting Virgin Hotels New York City! We are thrilled you enjoyed your visit and look forward to welcoming you home again soon. Please let us know when you return to the big apple.ToddTodd OrlichVice President OperationsVirgin Hotels
Jun 5, 2023 by Candice Cancino, GM
Thank you for sharing!
Feb 25, 2023 by Carla
Kevin,It was an absolute pleasure to have you here. We are so happy that you enjoyed your room, the view, our Rockstar staff, and had an AMAZING stay. Thank you for choosing Virgin Hotels NYC. Please visit us again soon. Cheers.
Virgin Hotels New York City offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center, 8 meeting rooms, and coworking spaces. The luxury Virgin Hotels New York City also features concierge services, dry cleaning/laundry services, and 24-hour room service. Parking is available for a fee. This 5-star New York hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Valet parking (surcharge)
Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Everdene - Onsite fine-dining restaurant.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.