10/10 Excelente
Tammy B.
22 may. 2024
Le gustó: Limpieza
Nice home but disappointing pool problems
When we selected our vaca home we had some priorities. One floor since traveling w kids, 4 bedrooms, and a splashpad for kidos. Those were the musts. Unfortunately 3 days of our week rental we were unable to swim due to pool being green. Heat index was 108 two of the days. Despite many calls and messages it was worse everyday to the point we no longer could use it. Ac didnt work main part of house last day and dishwasher rack was broke on arrival but it was being repaired finally day before our departure. The kids were super disappointed with a heat index of 108 we couldnt cool off in the pretty pool we so looked forward to. If i owned this home i would be very upset knowing it was a complete alge filled mess for days and days. They sent someone told me a filter issue and pool was ready for use. Pool was never cleaned while we were present and by day 4 its was so gross no one could swim or use that or hot tub. We ckd out this morning with no resolve to it. Due to lack of good service when a problem arrises we wouldnt use vacasa again. The house was clean on arrival and a beautiful home and layout. Loved location ect just disappointing we cant ever return to this one. Word of advice is a arrival binder with detailed info on basic info, garbage days ect would be helpful. We were left to just figure it all out on our own.
Tammy B.
Se hospedó 7 noches en mayo de 2024