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Mandalay Bay Resort And Casino

4.5 star property
4.5-star beach resort near Bali Hai Golf Club

Choose dates to view prices

Photo gallery for Mandalay Bay Resort And Casino

3 outdoor pools, a heated pool, cabanas (surcharge), sun loungers
Creator video
Executive King | Premium bedding, minibar, in-room safe, desk
Exterior
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly

Explore the area

View in a map
3950 Las Vegas Blvd S, Las Vegas, NV, 89119
  • Place, Mandalay Bay Convention Center
    ‪2 min walk‬
  • Place, Allegiant Stadium
    ‪13 min walk‬
  • Place, MGM Grand Garden Arena
    ‪17 min walk‬
  • Airport, Las Vegas, NV (LAS-Harry Reid Intl.)
    ‪7 min drive‬

Room options

View all photos for W Premier King Suite

Premium bedding, minibar, in-room safe, desk

W Premier King Suite

  • Sleeps 3

View all photos for W Premier Two Queen Suite

Premium bedding, minibar, in-room safe, desk

W Premier Two Queen Suite

  • Sleeps 4

View all photos for Elite Suite

Elite Suite | Premium bedding, minibar, in-room safe, desk

Elite Suite

7.2 out of 10
Good
(65 reviews)
  • 683 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Resort Two Queen

Premium bedding, minibar, in-room safe, desk

Resort Two Queen

8.8 out of 10
Excellent
(1015 reviews)
  • 550 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort King

Premium bedding, minibar, in-room safe, desk

Resort King

8.6 out of 10
Excellent
(1395 reviews)
  • 550 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for W Premier King Suite

W Premier King Suite | Premium bedding, minibar, in-room safe, desk

W Premier King Suite

8.4 out of 10
Very good
(153 reviews)
  • 725 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for W Premier Two Queen Suite

W Premier Two Queen Suite | Premium bedding, minibar, in-room safe, desk

W Premier Two Queen Suite

8.6 out of 10
Excellent
(154 reviews)
  • 725 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Penthouse Sky View Suite

One Bedroom Penthouse Sky View Suite | Premium bedding, minibar, in-room safe, desk

One Bedroom Penthouse Sky View Suite

9.2 out of 10
Wonderful
(7 reviews)
  • 1050 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Two Queen Strip View

Premium bedding, minibar, in-room safe, desk

Resort Two Queen Strip View

8.8 out of 10
Excellent
(201 reviews)
  • 550 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort Accessible King

Premium bedding, minibar, in-room safe, desk

Resort Accessible King

  • 550 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Two Bedroom Suite -King

Panoramic Two Bedroom Suite -King | Premium bedding, minibar, in-room safe, desk

Panoramic Two Bedroom Suite -King

7.6 out of 10
Good
(5 reviews)
  • 1450 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Executive King

Executive King | Premium bedding, minibar, in-room safe, desk

Executive King

9.6 out of 10
Exceptional
(7 reviews)
  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Accessible Two Queen

Premium bedding, minibar, in-room safe, desk

Resort Accessible Two Queen

  • 550 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Stay Well Resort Two Queen

Premium bedding, minibar, in-room safe, desk

Stay Well Resort Two Queen

8.8 out of 10
Excellent
(41 reviews)
  • 550 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Stay Well Resort King

Premium bedding, minibar, in-room safe, desk

Stay Well Resort King

8.8 out of 10
Excellent
(65 reviews)
  • 550 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Resort King Strip View

Premium bedding, minibar, in-room safe, desk

Resort King Strip View

8.6 out of 10
Excellent
(153 reviews)
  • 550 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Resort King Room

Premium bedding, minibar, in-room safe, desk

Accessible Resort King Room

  • Sleeps 2

View all photos for Resort Two Queen Room with Strip View

Premium bedding, minibar, in-room safe, desk

Resort Two Queen Room with Strip View

  • Sleeps 4

View all photos for Resort Two Queen Room

Premium bedding, minibar, in-room safe, desk

Resort Two Queen Room

  • Sleeps 4

View all photos for Resort King Room

Premium bedding, minibar, in-room safe, desk

Resort King Room

  • Sleeps 3

View all photos for Executive King Room

Premium bedding, minibar, in-room safe, desk

Executive King Room

  • Sleeps 2

View all photos for Elite King Suite

Premium bedding, minibar, in-room safe, desk

Elite King Suite

  • Sleeps 4

View all photos for Panoramic Two Bedroom King Suite

Premium bedding, minibar, in-room safe, desk

Panoramic Two Bedroom King Suite

  • Sleeps 4

View all photos for One Bedroom Penthouse Suite with Sky View

Premium bedding, minibar, in-room safe, desk

One Bedroom Penthouse Suite with Sky View

  • Sleeps 2

View all photos for Stay Well Resort King Room

Premium bedding, minibar, in-room safe, desk

Stay Well Resort King Room

  • Sleeps 3

View all photos for Stay Well Resort Two Queen

Premium bedding, minibar, in-room safe, desk

Stay Well Resort Two Queen

  • Sleeps 4

View all photos for Resort King Room with Strip View

Premium bedding, minibar, in-room safe, desk

Resort King Room with Strip View

  • Sleeps 3

View all photos for Reef Suite

Premium bedding, minibar, in-room safe, desk

Reef Suite

10.0 out of 10
Exceptional
(1 review)
  • 1280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite

Premium bedding, minibar, in-room safe, desk

Reef Suite

  • Sleeps 2

View all photos for Resort Accessible Two Queen

Premium bedding, minibar, in-room safe, desk

Resort Accessible Two Queen

  • Sleeps 4

View all photos for Panoramic Two Bedroom Suite - Two Queen

Premium bedding, minibar, in-room safe, desk

Panoramic Two Bedroom Suite - Two Queen

  • Sleeps 6

View all photos for Delano Accessible King Suite

Premium bedding, minibar, in-room safe, desk

Delano Accessible King Suite

  • Sleeps 3

View all photos for Delano Scenic Suite

Premium bedding, minibar, in-room safe, desk

Delano Scenic Suite

  • Sleeps 2

View all photos for Delano Stadium View Two Queen Suite

Premium bedding, minibar, in-room safe, desk

Delano Stadium View Two Queen Suite

  • Sleeps 4

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About the neighborhood

Las Vegas

Las Vegas Strip stay.At this Las Vegas Strip resort, you'll be steps from Mandalay Bay Convention Center and within a 15-minute walk of Shark Reef at Mandalay Bay. Bali Hai Golf Club and Michelob Ultra Arena are also within 2 miles (3 km).
View more Resorts in Las VegasOpens in a new window

What's nearby

  • Mandalay Bay Convention Center - 2 min walk - 0.1 miles
  • Shark Reef at Mandalay Bay - 10 min walk - 0.6 miles
  • Allegiant Stadium - 13 min walk - 0.7 miles
  • T-Mobile Arena - 17 min walk - 0.9 miles
  • MGM Grand Garden Arena - 17 min walk - 0.9 miles

Getting around

  • Las Vegas International Airport Station - 7 min drive
  • MGM Grand Monorail Station - 19 min walk
  • Harry Reid Intl. Airport (LAS) - 6 min drive

Restaurants

  • ‪Hazel Coffee And Cocktails - ‬4 min walk
  • ‪Foundation Room - ‬8 min walk
  • ‪The Noodle Shop - ‬8 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Rhythm & Riffs Lounge - ‬8 min walk

About this property

Mandalay Bay Resort And Casino

4.5-star beach resort near Bali Hai Golf Club
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Mandalay Bay Resort And Casino you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges and a poolside bar. This luxury resort also offers a steam room and a fitness center. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Las Vegas resort.

  • 3209 guestrooms or units
  • 43 levels
  • 2 buildings
  • 18 dining venues
  • 11 bars or lounges
  • 3 coffee shops
  • Built in 1999
  • Casino
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Mandalay Bay Resort And Casino offers 3209 accommodations with minibars and safes. Beds feature premium bedding. 42-inch LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

The onsite spa has 20 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 3 outdoor pools
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: High-speed internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Covered valet parking on site (USD 40 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 20 to 35 for adults and USD 13 to 25 for children
  • 11 bars/lounges
  • 18 restaurants
  • 3 coffee shops/cafes
  • A poolside bar
  • Snack bar/deli

Things to do

  • 1,200 slot machines
  • 132 gaming tables
  • 2 hot tubs
  • 3 outdoor pools
  • Casino (135,000 square feet of space)
  • Full-service spa
  • Gym
  • Heated pool
  • Lazy river
  • Shopping mall
  • Sportsbook
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property will place a credit card or debit card authorization at check-in for the general deposit. Credit card funds are released by domestic banks within 7 days after check-out. Credit card funds are released by international banks within 30 days after check-out. Additional delays may apply for debit cards.

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 100 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per day
  • Resort fee: USD 56.69 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 35 for adults, and USD 13 to 25 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Covered valet parking fee: USD 40.00 per day (in/out privileges)
  • Pet fee: USD 150.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in each accommodation.

Firearms are not permitted on the premises of this property, including within hotel rooms. If requested, safekeeping of properly registered firearms can be arranged.

We should mention

  • Pool access available from 9:00 AM to 5:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mandalay Bay
Mandalay Bay Casino Resort
Mandalay Bay Resort
Mandalay Bay Resort & Casino
Mandalay Bay Resort & Casino Las Vegas
Mandalay Bay Resort Casino
Mandalay Resort
Mandalay Resort Bay
Mandalay Resort Casino
Resort Mandalay Bay
Mandalay Bay Hotel Las Vegas
Mandalay Bay Resort And Casino
Mandalay Bay Las Vegas
Mandalay Bay Resort Casino
Mandalay Bay Casino Las Vegas
Mandalay Bay Resort And Casino Resort
Mandalay Bay Resort And Casino Las Vegas
Mandalay Bay Resort And Casino Resort Las Vegas

Frequently asked questions

How close is Mandalay Bay Resort And Casino to the airport?

Mandalay Bay Resort And Casino is 3.3 mi (6-min drive) away from the Harry Reid Intl. Airport (LAS) airport, the closest popular airport to the property.

How much does it cost to stay at Mandalay Bay Resort And Casino?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Mandalay Bay Resort And Casino on Nov 13, 2025 start from $55.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mandalay Bay Resort And Casino have an airport shuttle?

Airport shuttle services are not available at Mandalay Bay Resort And Casino.

Does Mandalay Bay Resort And Casino offer free breakfast?

Free breakfast isn’t offered at Mandalay Bay Resort And Casino, but cooked-to-order breakfast is offered for a fee of between USD 20 and 35 for adults, USD 13 and 25 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Mandalay Bay Resort And Casino?

During your stay you can enjoy the 135000 square-foot casino on site, featuring 1200 slot machines, 132 gaming tables, and a sportsbook.

What time is check-in at Mandalay Bay Resort And Casino?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Mandalay Bay Resort And Casino?

Free parking is not available at this resort. Self parking is available for USD 20.00 per day, and valet parking for USD 40.00 per day.

Does Mandalay Bay Resort And Casino have a pool?

Mandalay Bay Resort And Casino features 3 outdoor pools. Guests can enjoy pool access from 9:00 AM to 5:00 PM.

Does Mandalay Bay Resort And Casino have a restaurant?

Mandalay Bay Resort And Casino is home to STRIPSTEAK, which features American cuisine.

Does Mandalay Bay Resort And Casino have a spa?

This resort has a spa, which features reflexology, hot stone massages, and mani/pedis.

How close is Mandalay Bay Resort And Casino to downtown Las Vegas?

Mandalay Bay Resort And Casino is 1.5 mi away from Paradise.

Reviews

Mandalay Bay Resort And Casino Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 8632 out of 14638 reviews
Rating 8 - Good. 2867 out of 14638 reviews
Rating 6 - Okay. 1584 out of 14638 reviews
Rating 4 - Poor. 757 out of 14638 reviews
Rating 2 - Terrible. 798 out of 14638 reviews

Reviews

2/10 Terrible

Kristen

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Had to beg for room service twice
Stayed 4 nights in Oct 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was simply amazing
Stayed 1 night in Oct 2025

10/10 Excellent

miguel

Excellent service
Stayed 2 nights in Oct 2025

2/10 Terrible

Amanda

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Mold in bathroom shower (a lot of it), any time someone used water in another room the drains all made gurgling noises, towels had odor, incidental card was charged "resort fees" at checkout without authorization (this is not an incidental and should have been resolved through travelocity)
Stayed 5 nights in Oct 2025

2/10 Terrible

GARY Steven, Tomball

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was great. The staff, not so much. Disinterested and bothered seemed to be their default. Good was mediocre and overpriced at most every venue. Some were inedible. Travelocity is the single worst way to book ANY trip. I’ve used them twice recently and found them inaccurate, unhelpful, time consuming and confusing at best.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Clean and spacious room
Stayed 1 night in Oct 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A breathe of fresh air around all the noise
Stayed 1 night in Oct 2025

10/10 Excellent

Alessandro, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Tina

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and beds were comfortable. Loved that it was close to the Allegiant Stadium for an event we attended.
Stayed 2 nights in Sep 2025

10/10 Excellent

Marylu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time here, we loved it, there is so much to do and enjoy, definitely coming back next year.
Stayed 3 nights in Sep 2025

8/10 Good

Josh, Valencia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
$22 for a bottle of water. They have to stop charging for parking. Surge pricing in the convenience store disgusting. I brought my own water and drinks. Mini bars a total joke. .
Stayed 3 nights in Sep 2025

8/10 Good

Eric, ENCINO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool. They have a great filtration system so the water was amazingly clean. Down side to all of these mega resorts is the distance to and from. Also coffee was far to walk. And zero options for coffee at the pool. Oh and the in room refrigerator was full of nothing but booze.
Stayed 2 nights in Sep 2025

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Mildred

Stayed 4 nights in Aug 2025

8/10 Good

Christina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Jeremy Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prices way too high for food/drink.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jade

Stayed 1 night in Sep 2025

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 2 nights in Sep 2025

10/10 Excellent

Gregory

Stayed 1 night in Sep 2025

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really clean and all the food I ate was really good. Will definitely book again.
Stayed 1 night in Aug 2025

10/10 Excellent

Seann

Stayed 4 nights in Sep 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Cole

Stayed 1 night in Sep 2025

6/10 Okay

Julia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I’ll start with the great: The staff were fantastic! Everyone we dealt with was friendly and helpful. They figured out all our issues with no extra fuss and lots of patience. The OK: we stayed here for the pool, but found it crowded and ended up only spending 1.5 hours there. We did have fun, but it wasn’t the relaxing beach I envisioned. The location is far from other activities, though the tram is super helpful. We had a food voucher to use so we ate at Noodle Shop and Ri Ra. At both, the food was fairly tasteless and was not hot by the time we got it after a wait. There was confusion about how and where we could use the voucher. Not so good: room was bare bones - no hair dryer(they brought us one), shower temperature went from freezing to boiling, shower door didn’t close well and soaked the floor. Our in-room phone was broken so we could not call concierge, they could not replace it until after our checkout. I tried to use the AI assistant, but did not get very far. I used my cell phone to call and had to go through a maze of menus to reach someone. They offered a room-change, but we declined as we were leaving next morning at that point anyway and didn’t want to rearrange our things. Concierge was very kind and comped our room for the trouble, but it put unneeded stress on our vacation. Again, the workers were awesome. They did a great job helping us fix the issues.
Stayed 2 nights in Aug 2025