4.2 out of 5

"The sheets on my bed had holes in them. You would think the maids would know not to put holey sheets on. They also would not tell me what they char ... " More

By a verified traveler on Sat 31 Mar 2018

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Hotel Description

A family-friendly stay in Las Vegas awaits you at The Orleans Hotel & Casino. You'll be steps from Orleans Arena and 3.2 km (2 mi) from T-Mobile Arena. Highlights at this resort include 15 restaurants, 6 bars/lounges, and a full-service spa.

You can enjoy free WiFi, cable TV, and coffee/tea makers, featured in all rooms. 24-hour room service, free local calls, and safes are also available.

A day of pampering at The Spa Orleans can include deep-tissue massages, hot stone massages, body wraps, and body scrubs along with access to the steam room. The resort's own poolside bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, fitness center, spa tub, and sauna. 40000 square feet (3716 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Plus you'll find a casino, free WiFi in public areas, and a kids' swimming pool. Buffet breakfast is available. There's also free valet parking, along with the convenience of a free area shuttle.

Attractions within a 10-minute drive of this 3.5-star Las Vegas resort include Las Vegas Strip and Fashion Show Mall.

The Orleans Hotel & Casino ratings based on 455 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
2 out of 5

The rooms need to be updated. Sort of SEEDY!

Would not be a future choice. Window in the shower that would not close, bath tub had rust on the fixtures, just old and need to be updated! Shower curtain worn and torn. After staying at MGM, Caesar’s, Mandalya it’s hard to stay here again I will not be retutning.

Posted by on Apr 10, 2018

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Comment from Hotel Management

Apr 14, 2018 by Chris J

We're sorry that you did not enjoy your recent visit, we work hard to provide the best in service and accommodations for our guests and will continue to improve our rooms. Thank you for letting us know.

1 out of 5
The registration staff was not very helpful or accommodating for our request. Concert was cancelled. D the hotel did nothing for us. Would never stay again

Posted by on Apr 8, 2018

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Comment from Hotel Management

Apr 13, 2018 by Owner

Hi there, I apologize for the disappointing visit you had at The Orleans. We were disappointed that our concert was cancelled and sorry for the inconvenience we knew our guests would experience. I will work hard to correct the issue of poor service at the front desk, thank you for letting us know.

5 out of 5
The sheets on my bed had holes in them. You would think the maids would know not to put holey sheets on. They also would not tell me what they charged me for from my security deposit, when i asked. Otherwise, the room was clean, staff was friendly. The eateries we went to- food was great and service was excellent.

Posted by , from Santa Barbara, CA on Mar 31, 2018

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Comment from Hotel Management

Apr 2, 2018 by The Orleans Hotel & Casino

Thank you for the feedback as it will help us improve our operations. We're glad that you enjoyed the food and experienced excellent service. Please visit us again!

4 out of 5

Great Accommodation with Disappointing Service

The overstay was great. Room was comfortable, clean and spacious. My downfall was that I reserved with the expectation of receiving a F&B credit and when I inquired about it at check in, the agent she didn’t see that on my reservation. Even after showing the confirmation stating the credit she still said it was not included. Disappointing not receiving all the amenities you paid for.

Posted by , from California on Jan 3, 2018

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Comment from Hotel Management

Feb 1, 2018 by The Orleans Hotel & Casino

Thank you for taking the time to post this review. We apologize that your experience was not satisfactory. We hope that you visit us again and hopefully your next visit will be a 5-star experience.

5 out of 5

Everything you need or want is within the hotel

Pros: All encompassing amenities within the hotel. Don't have to drive for a good choice of movies, bowling, or great restaurants complementing gambling
Cons: Wait staff could be improved - food was great but we found wait staff in three of the four restaurants we visited to be inattentive
Location: Away from the strip but the hotel has a shuttle. So much to do within the hotel, didn't venture out to the area.
The hotel has many great restaurants - in our two day stay, we tried 4 of them. All were excellent. Movie theatres and bowling enhance the experience for those with kids or those who don't gamble. Despite being fully booked, the hotel itself was surprisingly quiet at night. Our TV stopped working and housekeeping sent up maintenance who arrived quite quickly given the fact that there are very few on staff for a hotel of over 1000 rooms - not to mention the restaurants and casino. They did not leave us until the problem had been resolved, replacing both the cable box, the physical TV itself, and new batteries in the remote.

Posted by , from Maricopa, AZ on Dec 28, 2017

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Comment from Hotel Management

Feb 8, 2018 by The Orleans Hotel & Casino

Thank you for taking the time to post this review. We appreciate guest feedback on how we can improve our operations. We'll be looking forward to seeing you again soon!

4 out of 5

Orleans Review

Everything was super except that every once in awhile, the fan from the air conditioner would make a noise. Plus they need to have 2 bars of soap in the room. There was one, had to ask for another. I would recommend this place.

Posted by on Jun 26, 2017

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5 out of 5

Good Hotel

Pros: Same as above.
Cons: Casino was too cold.
Location: Shuttle bus made it easy to get to strip & Gold Coast.
Room was very good & comfortable, enjoyed the coffee maker. Staff was cooperative & friendly. Enjoyed the casino & poker room.

Posted by , from Charlotte, NC on Jun 16, 2017

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4 out of 5
Pros: Like the location and shuttle services.
Cons: Play primarily table games but receive very little points or comps.
Very nice stay. They need to get the French Market Buffet renovation completed.

Posted by on Jun 16, 2017

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4 out of 5

Hotel was very nice

Was there for a convention , with about a 1000 people the breakfast buffet they had for us was very bland. Had to wait 7 to 10 minutes for scrabble eggs. Lunch buffet was held in their regular buffet, food was cold meat tough dessert were good.

Posted by , from Peoria,Il. on Apr 30, 2017

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4 out of 5

Orleans Hotel and Casino

We very much enjoyed our stay. Only a few minutes west of the strip, you get all you need without the chaos of the strip, yet, if you choose that, you can be there in nothing flat. Very clean,nice staff, and good food. We will for sure be back.

Posted by on Mar 22, 2017

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About the The Orleans Hotel & Casino

Location 4500 W Tropicana Ave, Las Vegas, NV 89103

Property Features

The Orleans Hotel & Casino offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 15 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center, limo/town car service, and meeting rooms are available. Event space at this resort measures 40000 square feet (3716 square meters) and includes conference space. A casino, a children's pool, and a fitness center are also featured at the family-friendly The Orleans Hotel & Casino. Free self parking and valet parking are available.

  • 21 levels
  • 15 dining venues
  • 6 bars or lounges
  • 18 conference rooms
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Casino
  • Bar by the pool
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Free area shuttle
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Bowling alley on site
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Las Vegas, NV (LAS-McCarran Intl.) (6.5 km / 4 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Air-conditioned accommodations at The Orleans Hotel & Casino offer laptop-compatible safes and coffee/tea makers. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested.

  • In-room dining (24 hours)
  • Cable channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

The Orleans Hotel & Casino has 15 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Entertainment

Entertainers such as Glen Campbell, Neil Sedaka, Donny Osmond, and Sinbad appear in the 827-seat Orleans Showroom.

Home to the ECHL's Las Vegas Wranglers professional hockey team and the AFL's Las Vegas Gladiators football team, the 9,000-seat Orleans Arena also hosts major touring concerts, rodeos, ice shows, family shows, trade and consumer shows, plus a variety of motor sports.

Live entertainment occurs nightly in the 140-seat Bourbon Street Cabaret. Nightly music, along with more than a dozen Irish and British brews on tap, please visitors of Brendan's Irish Pub.

The enormous, 142,000-square-foot casino offers more than 3,000 slots, video poker, and video keno machines, as well as blackjack, craps, roulette, Pai Gow poker, and a 170-seat race and sports book. Other gaming options include a 23-table poker room and a 24-hour, 60-seat keno lounge.

Club Coast, Coast Casinos' Slot Club offers complimentary membership cards that consolidate in single accounts slot and table play at four Las Vegas casinos (the Orleans, Suncoast, and Gold Coast). Members earn cash and/or comp rewards redeemable for cash, comps, event tickets, restaurants, and merchandise.

Age restrictions may apply to entertainment options. Schedules are subject to change without notice.

Nearby Activities

Recreational amenities at the Orleans Hotel and Casino include two outdoor pools, a large spa tub, and a fitness center (cost included in resort fee). The Spa Orleans offers body wraps, massages, facials, and signature treatments in private massage rooms (surcharges). The spa also houses sauna and steam rooms (surcharges).

On the resort's second floor are a 70-lane bowling center and an 18-screen theater that includes loveseat and rocking-chair seating (surcharges).

Skydiving and helicopter tours are popular with Las Vegas visitors. Numerous golf courses are available in the Las Vegas area.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby
  • Bowling alley on site

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay
  • Resort fee: USD 23.72 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD $6 and USD $15 per person (approximately)
  • Refrigerator fee: USD 15 per stay
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Orleans
  • Orleans Hotel & Casino
  • Orleans Hotel & Casino Las Vegas
  • Orleans Las Vegas
  • Orleans Hotel Casino Las Vegas
  • Orleans Hotel Casino
  • Orleans Casino Las Vegas
  • Orleans Casino
  • The Orleans Hotel And Casino
  • New Orleans Hotel Las Vegas
  • The Orleans Hotel Las Vegas
  • Orleans Hotel Las Vegas
  • Las Vegas Orleans Hotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 3-device limit.