2/10 Terrible
Julie
Dec 15, 2025
Disliked: Staff & service
The staff at the front desk made it impossible to feel welcomed at this establishment. They tried to refuse my reservation on the basis that I am a local resident the morning of my reservation. I have never had this issue at any hotel in the Grand Junction area. We were told that they "would make an exception". I booked the room so my daughter could have a supervised sleepover with her two friends. I was always upfront in my reservation regarding the amount of people that would be in the room and their ages. When my daughter and I arrived to check into the room that evening, we were then interrogated by a different front desk clerk about our reservation. I had to re-explain to her the reason for our reservation. Which is very disheartening, I shouldn't have to be interrogated. The employee proceeded to tell me that they have a no locals policy to " keep riff Raff out of their establishment". As a Grand Junction resident for over thirty years, I was disgusted with this remark. I am a hard working professional and shouldn't be treated like a criminal.The check in process took over 20 minutes, my credit card was ran and we received our room key. The next morning, the phone in the room was ringing at 4 a.m. I couldn't get to it in time and then the front desk called my cell phone at 4:20 a.m. asking if I had checked in yet . I told them yes and that we are sleeping in the room. The gal proceeded to giggle and said she would check us in. I would never recommend this hotel.
Julie
Stayed 1 night in Dec 2025