Book a hotel near Gatlinburg SkyPark, Downtown Gatlinburg

"Clean room, above average accommodations, in a great location with too many amazing activities to choose from. Embassy suites wins again. We will be back again!"

" I really like the fact they allow dogs. Paid thru Expedia, Then the hotel charged me again. I asked if I could use the overcharge to stay again and they said no. 1 week later no refund yet. . "

"The room was amazing and quiet, but the pool had a little too much of clorox and to be in a such small place / like lock/ enclosure it was too strong smell for the kids but everything else was amazing, good breakfast."

"There was a hidden charge of $18 per night for parking. If only I was informed about parking charge I don't mind paying it but I only came to know about it through my credit card statement and calling them to find out what was this for. I expect more transparency in parking charge."

"Room was clean but had a very loud wind tunnel like noise. Also, when I went to get on the elevator the door opened and then closed quickly as I was stepping in and the door smashed me. Almost a week later and I still have the bruising to show for it. The hotel staff seemed unbothered by the fact that I was hurt. I had to ask to talk to someone about it 3 different times before I got to speak with a manager. Not 1 "I'm sorry this happened" I then needed to stay an extra night because I was too sore to drive home 6 hours. One would think the hotel would have given compensation for the extra night or at least a discount. Nope, I was offered a $50.00 dining credit that wasn't good for anything other than room service or the bar and when I checked out, I had to go back to the front desk because my credit had not been applied. Customer Service Training needs to be done at this hotel. "

"They’re were some kids from an ffa trip being extremely loud in the hall way. When I called the staff after an hour of waiting nothing was done. "