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"Safe, clean, indoor pool was nice " More

By a verified traveler on Sat 16 Oct 2021

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Hotel Description

3-star hotel perfect for exploring Gatlinburg

Heart of Gatlinburg

At this hotel, you'll be steps from Gatlinburg Convention Center and within a 10-minute walk of Gatlinburg Space Needle. Gatlinburg Ziplines and Ole Smoky Moonshine Distillery are also within half a mile (1 km).

Business services

This hotel features an outdoor pool and an indoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a terrace, and a picnic area are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 216 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Hair dryers, safes, and phones are also available.

Standard Room, 1 King Bed (Exterior)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$106* Per night/room Nov 23 - Nov 24

Standard Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Queens with Balconies

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King with Balconies

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds (Exterior)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds (Interior)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Glenstone Lodge ratings based on 38 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Glenstone Lodge

Everyone (13) Couples (9) Family (15)
5 out of 5
Safe, clean, indoor pool was nice

Posted by on Oct 16, 2021

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3 out of 5
El agua de la alberca demasiada fría

Posted by on Sep 7, 2021

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5 out of 5
The front desk guy was very nice!

Posted by on Sep 6, 2021

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2 out of 5
Room was fine but bathroom was extremely small. The door opens right onto the toilet and hits the tub. The cleaning staff kept not giving us enough towels and would forget hand soap. Also we didn't like how the room would make our clothes and pillows feel damp when we got back to the room at night.

Posted by on Aug 11, 2021

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4 out of 5
walking distance to Convention Center and other places. Unfortunately despite calling the front desk and asking for a 7:00 AM wake up call, they failed to do so and we woke up ourselves at 7:45. So glad we were not late for our conference. Could have been a big deal. front desk had no explanation when we called to complain other than sorry it happened.

Posted by on Jul 26, 2021

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5 out of 5
Great place! This was our second stay and we will definitely be back!

Posted by on Jul 12, 2021

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1 out of 5
Our room was not very clean. The toilet didn’t always flush so we had to pour water in the bowl in order to get it to flush. The shower/bathtub leaked all over the floor. The hair dryer fell off the wall. Stopper in the sink didn’t work. The carpet by the window was wet so it didn’t smell good in the room. There were only 2 lights in the room by the bed, so no light switch as you walked into a dark room. We definitely would not recommend staying at this place. Not worth the money we paid.

Posted by on Jul 3, 2021

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1 out of 5
Would def not rate this hotel above a 2 star! The elevator was broken with no sign or anything letting you know it was. Then the 3rd floor stairs door wouldn't open so you had to walk up another floor then cross the hotel to the other elevator to get to your floor! The staff was so rude when you asked for anything. We asked for a chair to be replaced in our second room because the bottom was completely broken out of it and it took us asking 4 times! The shower floors were disgusting and slimy because they don't drain at all! The water was above my ankles after a 5 mins shower. The picturs of the pool are Very deceiving! It is pretty dirty and def not worth the price! I highly recommended looking for another hotel.

Posted by on Jun 30, 2021

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5 out of 5

Posted by on Jun 20, 2021

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5 out of 5

Posted by on May 21, 2021

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Property Features

Glenstone Lodge offers its guests an indoor pool and an outdoor pool. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A terrace, barbecue grills, and a picnic area are also featured at the business-friendly Glenstone Lodge. Self parking is free. This 3-star Gatlinburg hotel is smoke free.

  • 216 guestrooms or units
  • 5 levels
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Glenstone Lodge offers 216 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Golfing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Downhill skiing nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Glenstone Gatlinburg
  • Glenstone Lodge
  • Glenstone Lodge Gatlinburg
  • Glenstone Lodge Hotel
  • Glenstone Lodge Hotel Gatlinburg
  • Glenstone Hotel Gatlinburg
  • Glenstone Lodge Hotel
  • Glenstone Lodge Gatlinburg
  • Glenstone Lodge Hotel Gatlinburg
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.