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"Older hotel, great location, room was clean " More

By a verified traveler on Tue 05 Oct 2021

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Hotel Description

Motel near Ripley's Aquarium of the Smokies in Gatlinburg

In Gatlinburg

Within a 10-minute walk of this Gatlinburg motel, you'll find Ripley's Aquarium of the Smokies and Anakeesta. Ripley's Believe It Or Not Museum and Ole Smoky Moonshine Distillery are also within half a mile (1 km).

2 outdoor pools

This motel's 2 outdoor pools and seasonal outdoor pool are among the featured amenities. Business travelers can take advantage of the free WiFi in public areas. Free self parking and a picnic area are also offered on site.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 57 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

SMOKING ROOM

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$76* Per night/room Nov 1 - Nov 2

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mountain House Inn ratings based on 25 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mountain House Inn

Everyone (12) Couples (7) Family (7)
5 out of 5
Older hotel, great location, room was clean

Posted by on Oct 5, 2021

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Comment from Hotel Management

Oct 8, 2021 by Gail

Thank you for your review

4 out of 5
Great location to downtown. Plenty of towels, hot shower, 2 pools, even had 2 lawn chairs out front of each room.2 bears visited the hotel that evening. The front desk gentleman told me there would be bears & warned us not to feed them. That was definitely a unique experience. It is an older hotel, could use an update.

Posted by , from myrtle beach on Sep 7, 2021

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Comment from Hotel Management

Sep 17, 2021 by Gail

Thank you for your review. The owner is working on some updating.

4 out of 5
For the location, cant best it, not a holiday inn by any means but a good place to go to sleep for the price

Posted by on Aug 30, 2021

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Comment from Hotel Management

Sep 17, 2021 by Gail

Thank you for your review

3 out of 5
Staff was great!

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 7, 2021 by Gail

Thank you for your review

3 out of 5
The bed linens were old and wornthe shower was old and worn

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 29, 2021 by Gail

We are sorry for the issues you experienced. We have told housekeeping to make sure they don't use the old lines.

2 out of 5
Our microwave and remote for tv didn’t work. Out coffee pot was gone and every time we went to the front desk to report these things, the desk clerk was “out”. We didn’t get any coffee therefore. and I couldn’t heat my headache pad-no microwave, so I had a bad headache the next morning. We were very disappointed.

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 24, 2021 by Gail

We are sorry for the issues you experienced. We have let management know

5 out of 5
It was very conveniently located. You can walk about a block and be able to shop, eat or be near some sort of entertainment

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 6, 2021 by LSO

Thank you for staying with us!

4 out of 5
Quiet after 10ish and off the main street but in walking distance of just a couple blocks to get to the main street to not have to deal with all the parking and soooo much traffic bumper to bumper. Older motel and even with lights on was dark in the room.

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 17, 2021 by Gail

We are sorry for your room being too dark. We are working on that issue

5 out of 5

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 18, 2021 by Gail

Thank you for your review

4 out of 5
They never cleaned out room..no issue for me but my wife was upset

Posted by on May 10, 2021

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Comment from Hotel Management

May 14, 2021 by Gail

Due to Covid-19 we were unable to go into stay overs. We have just now in the last few days able to start doing stay overs again.

Property Features

As a guest of Mountain House Inn, you'll find 2 outdoor swimming pools, a seasonal outdoor pool, and a children's pool. Public spaces have free WiFi. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Mountain House Inn. Self parking is free. Smoking is allowed in designated areas at this Gatlinburg motel.

  • 57 guestrooms or units
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mountain House Inn offers 57 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 19

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 9:00 AM - 10:00 PM
  • Friday - Saturday: 9:00 AM - midnight
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in hours are 3-11 PM on Saturdays and Sundays.

This property's front desk is open during the following times:

  • Sunday - Thursday: 9:00 AM - 10:00 PM
  • Friday - Saturday: 9:00 AM - midnight
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Downtown Motor Inn
  • House Motor
  • Mountain House Inn Downtown
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  • Mountain House Motor Downtown Gatlinburg
  • Mountain House Motor Inn Downtown
  • Mountain House Motor Inn Downtown Gatlinburg
  • Mountain Motor Inn
  • Mountain House Motor Inn Downtown Hotel Gatlinburg
  • Mountain House Inn Gatlinburg
  • Mountain House Inn
  • Mountain House Gatlinburg
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  • Mountain House Inn Gatlinburg
  • Mountain House Inn Motel Gatlinburg

You should know

  • The seasonal pool will open in May and close in September.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.