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4.2 out of 5

"Super comfortable beds and kind staff. Bathrooms are dated and no toiletries provided. Disappointed that it wasn’t clear that on site restaurant was ... " More

By a verified traveler on Sun 22 Aug 2021

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Hotel Description

Enjoy the outdoor pool at this 3.5-star Gatlinburg resort

In Gatlinburg

Steps from the resort, you'll find Mysterious Mansion and Guinness World Records Museum. Ripley's Aquarium of the Smokies and Mountain Mall are also within half a mile (1 km).

Dining, outdoor pool

This resort features a restaurant, an outdoor pool, and a bar/lounge. Guests will appreciate free perks like free self parking and WiFi in public areas. A business center, a picnic area, and express check-out are also on offer.

Free WiFi, flat-screen TVs

The 205 guestrooms have flat-screen TVs with cable channels and offer free WiFi and hydromassage showerheads. Other amenities include hair dryers, safes, and phones. Housekeeping is available on request.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$149* Per night/room Nov 7 - Nov 8

Signature Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Signature Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

River Terrace Resort & Convention Center ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for River Terrace Resort & Convention Center

Everyone (8) Couples (3) Family (7)
4 out of 5
Super comfortable beds and kind staff. Bathrooms are dated and no toiletries provided. Disappointed that it wasn’t clear that on site restaurant was closed since it was a primary reason for booking. But great location and comfortable if you just need somewhere affordable to sleep.

Posted by on Aug 22, 2021

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4 out of 5
Near the river. Lots of hot water.

Posted by on Jul 27, 2021

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4 out of 5
Dated, needs updating. Spacious rooms, good location

Posted by on Jul 20, 2021

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5 out of 5
Staff was great the room was awesome. The only drawback was the on property restaurant was closed for refurbishment. Still not a huge deal breaker as there were plenty of walkable restaurants and coffee shops near by.

Posted by on Jul 15, 2021

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5 out of 5
Everything was amazing except wifi. Never could get a decent connection and I did have work that needed to be done. Otherwise amazing stay

Posted by on Jun 10, 2021

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4 out of 5

Posted by on Jun 9, 2021

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4 out of 5

Posted by on Mar 1, 2021

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4 out of 5
Great location! Superb! Excellent staff. Rooms definitely need updating, but everything worked. Beds were nice. Carpet was worn, sinks and toilets were old.

Posted by on Feb 13, 2021

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4 out of 5

Posted by on Oct 23, 2020

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Comment from Hotel Management

Oct 27, 2020 by Westgate Resorts

Thank you for sharing your review with us!

4 out of 5
Walking distance to everything downtown. Great view of the mountains.

Posted by on Nov 29, 2019

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Comment from Hotel Management

Dec 6, 2019 by Mackenzie

What a great shot! Thank you for sharing this with us. We are glad that the Resort was convenient for you to visit the surrounding attractions. We hope you visit us again soon.

About the River Terrace Resort & Convention Center

Location 240 River Road, Gatlinburg, TN 37738

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. An outdoor pool, tour/ticket assistance, and a vending machine are also featured at River Terrace Resort & Convention Center. Free self parking is available. This 3.5-star Gatlinburg resort is smoke free.

  • 205 guestrooms or units
  • 7 buildings
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • Gift shop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with hydromassage showerheads. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Bathtub or shower
  • Hydromassage showerhead
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 10:30 AM.

Drafts Sports Bar - This sports bar specializes in American cuisine and serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Snowboarding nearby
  • Golfing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 60 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests traveling with a service animal must contact the property prior to arrival.

This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accomodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 50 per person (approximately)
  • Pet fee: USD 100 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • River Terrace Resort & Convention Center Resort
  • River Terrace Resort
  • River Terrace Resort Gatlinburg
  • River Terrace Resort Hotel
  • River Terrace Resort Hotel Gatlinburg
  • River Terrace Gatlinburg
  • River Terrace Hotel Gatlinburg
  • River Terrace Resort And Convention Center
  • River Terrace Resort Convention Center
  • River Terrace Resort & Convention Center Gatlinburg
  • River Terrace Resort & Convention Center Resort Gatlinburg

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.