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River Terrace Resort & Convention Center

3.5 star property
Resort near Ripley's Aquarium of the Smokies in Gatlinburg

Choose dates to view prices

Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Outdoor pool
Exterior
Reception
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
240 River Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪4 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Place, Gatlinburg Convention Center
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

8.2 out of 10
Very good
(44 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(43 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(4 reviews)
  • 600 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.8 out of 10
Excellent
(15 reviews)
  • 192 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 1 King Bed

Signature Room - 1 King Bed | Balcony

Signature Room - 1 King Bed

  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 2 Queen Beds River View

Signature Room - 2 Queen Beds River View | Balcony view

Signature Room - 2 Queen Beds River View

8.0 out of 10
Very good
(7 reviews)
  • 288 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 2 Queen Beds

Signature Room - 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room - 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 252 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(20 reviews)
  • 248 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Gatlinburg

Downtown Gatlinburg stay.Within a 10-minute walk of this Downtown Gatlinburg resort, you'll find Ripley's Aquarium of the Smokies and Anakeesta. Traffic Light #6 and Mysterious Mansion are also within half a mile (1 km).
View more Resorts in GatlinburgOpens in a new window

What's nearby

  • Gatlinburg SkyPark - 4 min walk - 0.3 miles
  • Gatlinburg Space Needle - 4 min walk - 0.3 miles
  • Ripley's Aquarium of the Smokies - 5 min walk - 0.3 miles
  • Gatlinburg Convention Center - 6 min walk - 0.4 miles
  • Anakeesta - 6 min walk - 0.4 miles

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Puckers Sports Bar - ‬6 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min walk
  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Subway - ‬4 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬5 min walk

About this property

River Terrace Resort & Convention Center

Resort near Ripley's Aquarium of the Smokies in Gatlinburg
Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Free breakfast is available daily. An outdoor pool, a vending machine, and gift shops/newsstands are also featured at River Terrace Resort & Convention Center. Self parking is free.

This Gatlinburg resort is smoke free.

  • 205 guestrooms or units
  • 7 buildings
  • Meeting rooms
  • To-go breakfast (free)
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Elevator
  • No smoking on site
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads, and hair dryers. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. 

Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

Frequently asked questions

How close is River Terrace Resort & Convention Center to the airport?

River Terrace Resort & Convention Center is 44.1 mi (69-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at River Terrace Resort & Convention Center?

As of Jan 21, 2026, prices found for a 1-night stay for 2 adults at River Terrace Resort & Convention Center on Jan 22, 2026 start from $92.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does River Terrace Resort & Convention Center have an airport shuttle?

Airport shuttle services are not available at River Terrace Resort & Convention Center.

Does River Terrace Resort & Convention Center offer free breakfast?

River Terrace Resort & Convention Center offers free on-the-go breakfast every day from 6:00 AM to 10:00 AM.

Is there a casino at River Terrace Resort & Convention Center?

No, there is no casino at this resort.

What time is check-in at River Terrace Resort & Convention Center?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

Is there free parking at River Terrace Resort & Convention Center?

This resort offers free self parking.

Does River Terrace Resort & Convention Center have a pool?

River Terrace Resort & Convention Center features an outdoor pool.

Does River Terrace Resort & Convention Center have a spa?

There are no spa services available at this resort.

How close is River Terrace Resort & Convention Center to downtown Gatlinburg?

River Terrace Resort & Convention Center is 0.1 mi away from Gatlinburg.

River Terrace Resort & Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 412 out of 1010 reviews
Rating 8 - Good. 251 out of 1010 reviews
Rating 6 - Okay. 155 out of 1010 reviews
Rating 4 - Poor. 111 out of 1010 reviews
Rating 2 - Terrible. 81 out of 1010 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

beverly

Stayed 2 nights in Dec 2025

8/10 Good

Debra

Stayed 3 nights in Oct 2025

8/10 Good

Jeffery

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2025

6/10 Okay

Jordan, Clarksville

Traveled with family
Liked: Cleanliness, staff & service
They need to update the rooms and provide breakfast at the hotel not just a grab and go. We had a rocky start but the staff was amazing at handling the chaos.
Stayed 2 nights in Oct 2025

2/10 Terrible

Dawn Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bugs in my room. There was no hot water, and staff was unconcerned. Maintenance said too many people were showering. The bathroom and bed area were not refurbished in the last 50 years, literally. The tub was in a state of disrepair. There was no drain cover in the sink. There is no housekeeping between check/in and check/out.
Stayed 4 nights in Oct 2025

4/10 Poor

WILLARD

Traveled with partner
Disliked: Staff & service
Room wasn’t ready for 2 hours after promised check-in. Was sent to a table to get my parking pass, was asked to join a property review for time share. I declined explaining we were heading into the national park, I was told they were now closed. I challenge that but was told there was a change where the Governor hadn’t extended it and all the park sites were closed. This was Friday, found out from other travels on Sunday the parks never closed. We lost a whole day we could have enjoyed, that’s wrong.
Stayed 3 nights in Oct 2025

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room I originally booked was not ready on time. Instead of waiting, I had to accept a room that was deteriorated with a brick for a mattress. The room was so old that even clean, looked dirty. The staff was nice, but the room was unacceptable for the price.
Stayed 3 nights in Oct 2025

6/10 Okay

MARY

Disliked: Cleanliness, staff & service, property conditions & facilities
Ck in was 4 pm and o got there at 6
Stayed 3 nights in Oct 2025

10/10 Excellent

CAROL, Bloomington

Stayed 1 night in Oct 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location if you want to experience Gatlinburg without your car. Can be quite noisy and you will hear your neighbors as well. Comfortable bed and clean. Bears frequent the creek and grounds.
Stayed 5 nights in Oct 2025

4/10 Poor

Samantha

Stayed 1 night in Oct 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gatlinburg

This is an older hotel, but in good condition. The hotel is clean and comfortable, the staff is friendly. It's right next to the aquarium and very walkable to the downtown area. Breakfast items are limited.
Stayed 2 nights in Oct 2025

4/10 Poor

Ronald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
no cold water at sink fixed myself,tv cable would not stay connected. no power at any wall plug when ck in. that was fived in about 30 min
Stayed 4 nights in Oct 2025

4/10 Poor

Samantha

Liked: Cleanliness, room comfort
Disliked: Staff & service

Not what was expected!

The room was dated? But clean. My biggest complaint is that our room wasn’t ready when we checked in at 4pm. We had to wait an additional hour after being on the road for almost 7 hours. They said they were short staffed and would text us when the room was ready, but we never received any texts. We had to physically go back to the receptionist to ask if our room was ready. We also extended a day and apparently that info wasn’t communicated efficiently because on Sunday we were interrupted multiple times by housekeeping. With one housekeeper entering our room while we were still inside. Talk about unacceptable. We also booked a river front and did not get that: our view was primarily of a parking lot.
Stayed 2 nights in Oct 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The balcony and view of the mountains was peaceful and calming
Stayed 3 nights in Oct 2025

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness
Very convenient to downtown Gatlinburg!
Stayed 3 nights in Oct 2025

2/10 Terrible

Daryl

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk could not communicate with her cleaning staff to inspect my mother‘s room and she had to wait outside for 2 1/2 hours. Then their key card system went down and they could not provide keys to anybody throughout the rest of the evening until the next morning. The breakfast is a grab and go very basic with limited items.Dated rooms
Stayed 3 nights in Oct 2025

4/10 Poor

Richard

Disliked: Property conditions & facilities

Not worth the $$

Balcony was outdated good view of mountains and parking lot. The room was outdated and need of maintenance. Didn’t know about a $50 room deposit at time of check in. Not good overall experience. Pictures on line didn’t match the room😠
Stayed 3 nights in Oct 2025

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable bed
Stayed 2 nights in Oct 2025

10/10 Excellent

Tracy

Stayed 2 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stop was helpful, the room was fine The balcony gave a beautiful overview but it's right on the nightlife so it's rocking and rolling until late at night but the view is beautiful in the area is safe and clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lauree, North Port

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the balcony and river view in addition to mountain views clean room comfy beds Staff amazing LOVE Makayla at the front office she has top notch customer service
Stayed 2 nights in Oct 2025

6/10 Okay

Shanna

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
The hotel was very outdated, I felt like the photos online made it look nicer than it was and it could use a refresh. Our bathroom fan did not work and the only mirror in the entire room was the bathroom mirror. It would have been nice to have a full size mirror or a second portable one to be used in the room. There was an odd amount of garbage around the parking lot area. The thing that really saves this hotel is the location; walkability was huge for my group and we were close to everything. If I could find a nicer hotel in a similar price range I would stay elsewhere.
Stayed 4 nights in Oct 2025

10/10 Excellent

Elizabeth

Stayed 3 nights in Sep 2025