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River Terrace Resort & Convention Center

3.5 star property
Resort near Great Smoky Mountains National Park in Gatlinburg

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Photo gallery for River Terrace Resort & Convention Center

Outdoor pool
Lobby sitting area
Exterior
Room, 2 Queen Beds, River View | Balcony view
In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
240 River Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪4 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Place, Anakeesta
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

8.2 out of 10
Very good
(44 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(43 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(4 reviews)
  • River view
  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.8 out of 10
Excellent
(15 reviews)
  • River view
  • 192 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 1 King Bed

Signature Room - 1 King Bed | Balcony

Signature Room - 1 King Bed

  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 2 Queen Beds River View

Signature Room - 2 Queen Beds River View | Balcony view

Signature Room - 2 Queen Beds River View

8.0 out of 10
Very good
(7 reviews)
  • River view
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 2 Queen Beds

Signature Room - 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room - 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 252 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(20 reviews)
  • River view
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Gatlinburg

Downtown Gatlinburg stay.Within a 10-minute walk of this Downtown Gatlinburg resort, you'll find Ripley's Aquarium of the Smokies and Anakeesta. Traffic Light #6 and Mysterious Mansion are also within half a mile (1 km).
View more Resorts in GatlinburgOpens in a new window

What's nearby

  • Gatlinburg SkyPark - 4 min walk - 0.3 miles
  • Gatlinburg Space Needle - 4 min walk - 0.3 miles
  • Ripley's Aquarium of the Smokies - 5 min walk - 0.3 miles
  • Gatlinburg Convention Center - 6 min walk - 0.4 miles
  • Anakeesta - 6 min walk - 0.4 miles

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Puckers Sports Bar - ‬6 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min walk
  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Subway - ‬4 min walk

About this property

River Terrace Resort & Convention Center

Resort near Great Smoky Mountains National Park in Gatlinburg
Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Free breakfast is available daily. An outdoor pool, a vending machine, and gift shops/newsstands are also featured at River Terrace Resort & Convention Center. Self parking is free.

This Gatlinburg resort is smoke free.

  • 205 guestrooms or units
  • 7 buildings
  • Meeting rooms
  • To-go breakfast (free)
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Elevator
  • No smoking on site
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads, and hair dryers. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. 

Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

Frequently asked questions

How close is River Terrace Resort & Convention Center to the airport?

River Terrace Resort & Convention Center is 44.1 mi (69-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at River Terrace Resort & Convention Center?

As of Feb 7, 2026, prices found for a 1-night stay for 2 adults at River Terrace Resort & Convention Center on Feb 8, 2026 start from $92.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does River Terrace Resort & Convention Center have an airport shuttle?

Airport shuttle services are not available at River Terrace Resort & Convention Center.

Does River Terrace Resort & Convention Center offer free breakfast?

River Terrace Resort & Convention Center offers free on-the-go breakfast every day from 6:00 AM to 10:00 AM.

Is there a casino at River Terrace Resort & Convention Center?

No, there is no casino at this resort.

What time is check-in at River Terrace Resort & Convention Center?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

Is there free parking at River Terrace Resort & Convention Center?

This resort offers free self parking.

Does River Terrace Resort & Convention Center have a pool?

River Terrace Resort & Convention Center features an outdoor pool.

Does River Terrace Resort & Convention Center have a spa?

There are no spa services available at this resort.

How close is River Terrace Resort & Convention Center to downtown Gatlinburg?

River Terrace Resort & Convention Center is 0.1 mi away from Gatlinburg.

River Terrace Resort & Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 408 out of 1003 reviews
Rating 8 - Good. 246 out of 1003 reviews
Rating 6 - Okay. 155 out of 1003 reviews
Rating 4 - Poor. 112 out of 1003 reviews
Rating 2 - Terrible. 82 out of 1003 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

beverly

Stayed 2 nights in Dec 2025

6/10 Okay

Amy

Traveled with partner
Liked: Staff & service
Check in was good. First night between 11p and midnight the guest in the room that had a conjoining door woke my husband up yelling, hitting stuff and throwing things. The next day I stopped in at the front desk to make management know and they said sonce it was the moght before they couldnt do anything. I mentioned if they could have management or secruity make a few laps of the property to see if it happens again. They stated no and if it happens again to call the front desk. They said security is at another location and even if they would call security if we heard them the 2nd night we were there security would tell them to call the cops. Bacony door needs tlc we were in room 5247 and seen bugs in the bathroom a few times.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jay

Liked: Cleanliness, property conditions & facilities
Love it
Stayed 1 night in Nov 2025

10/10 Excellent

Tiffany

Stayed 1 night in Nov 2025

8/10 Good

Joyce

Liked: Cleanliness, staff & service
Even though the hotel was an older one it was clean. The ladies at the desk was very helpful.
Stayed 4 nights in Nov 2025

10/10 Excellent

Chester

Stayed 1 night in Oct 2025

10/10 Excellent

Evan

Stayed 2 nights in Sep 2025

10/10 Excellent

Lady

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning view from the balcony, walkable area, near to everything.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jorraine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
highly recommended 💯 we had a room with a perfect view complete with amenities u need! ❤️
Stayed 3 nights in Nov 2025

10/10 Excellent

Marvin

Stayed 3 nights in Nov 2025

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, amenities
Friendly staff, awesome location, comfortable room!
Stayed 3 nights in Oct 2025

8/10 Good

Shirene

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2025

2/10 Terrible

Julie

I tried several times by calling the resort but I I had no luck. I called EXPEDIA and got a car lmy reservation and I was unable to get connected cancellkh
Stayed 4 nights in Oct 2025

10/10 Excellent

Crystal Dee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was great staff were amazing
Stayed 7 nights in Oct 2025

8/10 Good

Gary

Traveled with family
Liked: Cleanliness
Clean room
Stayed 3 nights in Oct 2025

4/10 Poor

Bonnie

Traveled with family
Liked: Staff & service
Disliked: Amenities
Arrived early at 12:30pm. Check in isnt until 4pm which i realized, we just wanted to be able to park and go explore, which the hotel did accomadate. The front desk person Donna, was very friendly and told us she would let us know when our room was ready via a phone call. Awesome. 230pm came around and we went back to seee if we could possibly check in yet. Was told the room was cleaned but needed inspected which could take 30 mins to 2 hrs. Ok we will wait. Sat in the lounge. Walked around some more. Come back at 330. Room still not inspected however guest who payed less for their rooms were able to check in. Finally at 410pm, donna was leaving and aknowleged us still sitting in the lounge and asked your room isnt ready yet? To which i replied no, she went back for the keys and let us in. First walking into our room, we noticed a dead stink bug that stayed stuck to the ceiling from check in to check out. The hot and cold faucet in the shower are backwards, we were not notified of this. The toilet flushed so poorly you had to hold the flusher down. The tub dripped all night after use. The beds were comfortable and the location was great. Breakfast was a joke. All in all, mostly bc of the check in process i will not stay in this hotel again. Go to rivers egde right beside it. They have a full breakfast
Stayed 4 nights in Oct 2025

2/10 Terrible

Brian

Disliked: Cleanliness, amenities
The room looked very dirty, the bathroom mainly. We had to ask for toilet paper, because there was only the roll on when we got there.
Stayed 3 nights in Oct 2025

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Microwave and mini fridge were dated. Staff was very friendly during checkin and during time there. There was no propane for their cam
Stayed 3 nights in Oct 2025

4/10 Poor

Xiuli

Liked: Staff & service
Disliked: Amenities
The room we stayed is outdated, shower water is not hot, sink did not drain well. The room has poor sound insulation; I can hear my next room guest play TV at 1am.
Stayed 2 nights in Oct 2025

8/10 Good

Richard

Stayed 3 nights in Oct 2025

8/10 Good

Kenneth

Stayed 1 night in Oct 2025

10/10 Excellent

Chanda

Stayed 5 nights in Oct 2025

2/10 Terrible

Damarys

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hotel is dated really , they really need to remodel this hotel. The bath top was really dirty, the sink table was broken. It's supposed to offer a grab and Go breakfast but they don't offer breakfast, they only give you coffee, cupcake. They don't offer offer room service . The only nice thing about this hotel is the location.
Stayed 4 nights in Oct 2025

2/10 Terrible

Amy Jo

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Beds not clean. Sink wasn’t clean. Location is great but the stay was not comfortable due to dirty room.
Stayed 2 nights in Oct 2025

2/10 Terrible

Tim

Disliked: Cleanliness
Stayed 2 nights in Oct 2025