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"The location was great...it did need a few updates...but all good " More

By a verified traveler on Sun 05 Sep 2021

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Hotel Description

Family-friendly hotel with 2 outdoor pools, connected to the convention center in Gatlinburg

Heart of Gatlinburg

Within 2 miles (3 km) of this Gatlinburg hotel, you'll find Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park. Ripley's Believe It Or Not Museum and Gatlinburg Space Needle are also within 2 miles (3 km).

2 outdoor pools

This hotel's 2 outdoor pools and gym are among the featured amenities. Families will appreciate the children's pool and onsite laundry facilities. Enjoy the seasonal outdoor pool and perks like free self parking and free WiFi.

Free WiFi, balconies

Featuring conveniences like refrigerators and microwaves, the 100 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Furnished balconies, premium bedding, and coffee/tea makers are also available.

Riverside Room - 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$78* Per night/room Nov 7 - Nov 8

Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Riverside Deluxe King with Fireplace.

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riverside Deluxe 2-Queen Beds with Fireplace

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Riverside Deluxe King with Fireplace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Creek Side)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Brookside Resort by FairBridge ratings based on 33 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Brookside Resort by FairBridge

Everyone (12) Couples (10) Family (10)
4 out of 5
The location was great...it did need a few updates...but all good

Posted by on Sep 5, 2021

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Comment from Hotel Management

Sep 6, 2021 by Manager

Thank you for your feedback. We are working continuously to get the resort updated. We are glad you enjoyed your stay and hope to see you again real soon.

5 out of 5
All of it!

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 9, 2021 by Hotel Manager

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 24, 2021 by General Manager

Thank you for your review. I am sorry if you had issues while staying with us. Hope you have a safe and wonderful day

5 out of 5
I like being on the stream

Posted by on May 18, 2021

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Comment from Hotel Management

May 18, 2021 by General Manager

Thank you for the wonderful review. Hope to see you again soon

4 out of 5
The creek running directly behind our room was a welcome change. It made our stay at this property worth our visit. Very peaceful. Breakfast was being offered during our stay and was sufficient for us in the morning. Room was a bit dismal, small and dark and not overly clean. Definitely in need of updating and freshening. Good news is we didn't spend much time in our room as we were out and about enjoying the surroundings. It is a special piece of property and they are making some improvements you can tell, but it is not quite there yet.

Posted by on May 11, 2021

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Comment from Hotel Management

May 12, 2021 by Front Desk Manager

Hello and thank you for the wonderful review! We do our best to keep things how they should be and make sure our guests are happy. The balconies over the creek are a nice touch and very relaxing. Hopefully we will see you again in the future!

4 out of 5
Always a nice stay. The creek behind the hotel is wonderful. The staff is always very friendly. Wish they would update the furniture in the rooms .

Posted by on May 10, 2021

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Comment from Hotel Management

May 11, 2021 by General Manager

Thank you for the wonderful review. We are in the process of updating all of our rooms with new furniture. Hopefully, it will be all done by the time you come back

5 out of 5
Favorite part was the river that runs behind the rooms!

Posted by on Apr 23, 2021

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Comment from Hotel Management

Apr 24, 2021 by Front Desk Manager

Thank you for the wonderful review. Your feedback is very important to us. I am glad we were able to make your vacation enjoyable. The river behind the creek is a wonderful amenity we have that makes the trip that much more relaxing! Hopefully we will see you again soon!

4 out of 5
Loved the creekside room, listening to the water was wonderful, room was kept clean during our stay only draw back was our last day when we went to do the hotel’s breakfast and they did not have the options their website listed as well as the last dishing up plates said a mask was required, even though nothing was mentioned in the on website or was posted, sad my whole trip in and out of various shops/restaurants around Gatlinburg , PF and Sevierville and was never heard once hassled about a mask, but the hotel gave me grief over breakfast-I’d rather pay more to a restaurant in town

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 7, 2021 by General Manager

I am sorry that you had problems with breakfast. We do follow the mask mandate that is in place at this time. We do that for the safety of all of our guests. I hope when you return the mandate is lifted.

5 out of 5
The room was clean and convenient to places but I wish there was better choices of vending items. The phone in the room didn't work and a couple of lights didn't either but otherwise no complaints really.

Posted by on Apr 1, 2021

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Comment from Hotel Management

Apr 1, 2021 by General Manager

Thank you for the great review. I will let maintenance know about the issues you did have in the room so we can get them corrected. Hopefully we will see you again soon. It's almost time for the pool to open up for some summer fun

5 out of 5
It was off the beaten path but still close to everything. Quiet. Clean. Rustic. We loved this place!

Posted by on Mar 26, 2021

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Comment from Hotel Management

Mar 26, 2021 by Front Desk Manager

Thank you for taking the time to leave a review. Our motto is city close, but country quiet and it holds true! We do our best to make sure our guests are happy and can't wait to see you again in the future!

About the Brookside Resort by FairBridge

Location 463 E Parkway, Gatlinburg, TN 37738

Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. Brookside Resort by FairBridge offers its guests 2 outdoor swimming pools, a fitness center, a seasonal outdoor pool, and a children's pool. Event space at this hotel measures 4000 square feet (372 square meters) and includes a conference center. An area shuttle within 0.1 mi is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Brookside Resort by FairBridge. Free self parking is available. This Gatlinburg hotel is smoke free.

  • 100 guestrooms or units
  • 4 levels
  • 5 buildings
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Area shuttle within 0.1 mi available for a surcharge
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Brookside Resort by FairBridge offers 100 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony (furnished)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 11:00 AM.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Fishing on site
  • Water skiing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Volleyball on site
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Sledding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Basketball on site
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Free bicycles nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 8:00 AM - 11:30 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's reception is open 24 hours Friday and Saturday and until midnight Sunday - Thursday. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

This property's front desk is open during the following times:

  • Monday - Sunday: 8:00 AM - 11:30 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, and Eurocard; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas. Contactless check-out is available.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 5 per person (approximately)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brookside FairBridge
  • Brookside FairBridge Gatlinburg
  • Brookside Resort FairBridge
  • Brookside Resort FairBridge Gatlinburg
  • Brookside Resort by FairBridge Hotel
  • Brookside Resort by FairBridge Gatlinburg
  • Brookside Resort by FairBridge Hotel Gatlinburg

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.