Heart of Gatlinburg
Within 2 miles (3 km) of this Gatlinburg hotel, you'll find Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park. Ripley's Believe It Or Not Museum and Gatlinburg Space Needle are also within 2 miles (3 km).
2 outdoor pools
This hotel's 2 outdoor pools and gym are among the featured amenities. There's fun for all ages with a children's pool and a playground, and barbecue grills are available on site. Enjoy the seasonal outdoor pool and perks like free self parking and free WiFi.
Nov 7, 2022 by General Manager
I am very sorry you had issues while staying here with us. We do have disinfecting protocols in place and use them. I will have maintenance check out the ac unit. Again, I apologize
Oct 2, 2022 by Manager
Thank you for staying with us!
Dec 29, 2021 by General Manager
Thank you for the feedback. I am the General Manager and I was not made aware of this situation. I do apologize but a lot of our guests are celebrating something when they come here and we literally cannot keep up with the celebrations. I have no control over the neighbors and how they keep their property, however, if the room was dirty and you had requested, we would of moved you to a different room. I am sorry that was not done for you
Nov 30, 2021 by Brookside Resort
Thank you for your positive review. We are glad you enjoyed your stay.
Nov 1, 2021 by General Manager
Thank you for the feedback. I do apologize for the issue with the hot tub. We needed to do some repairs and it was closed for a few days.
Sep 6, 2021 by Manager
Thank you for your feedback. We are working continuously to get the resort updated. We are glad you enjoyed your stay and hope to see you again real soon.
Aug 9, 2021 by Hotel Manager
Thanks for staying with us. We appreciate your feedback!
Brookside Lodge offers its guests 2 outdoor swimming pools, a fitness center, a seasonal outdoor pool, and a children's pool. WiFi is free in public spaces. Event space at this hotel measures 4000 square feet (372 square meters) and includes a conference center. An area shuttle within 0.1 mi is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Brookside Lodge. Free self parking is available. This Gatlinburg hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Free self parking , Free RV, bus, truck parking
Brookside Lodge offers 100 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Gatlinburg hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.
For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 11:00 AM.
2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open during the following times:
This property's reception is open 24 hours Friday and Saturday and until midnight Sunday - Thursday. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.
This property's front desk is open during the following times:
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.