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Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

2.5-star property
322 Historic Nature Trail, Gatlinburg, TN 1-855-201-7819
4.3 out of 5
Very good!
See all 12 travelocity Reviews

"Very convenient to downtown and walking distance. " More

By a verified traveler on Wed 20 Jan 2021

Points Of Interest

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Hotel Description

Enjoy free breakfast at this Gatlinburg hotel

In shopping district

At this hotel, you'll be steps from Gatlinburg Convention Center and within a 10-minute walk of Gatlinburg Space Needle. Gatlinburg Ziplines and Ole Smoky Moonshine Distillery are also within half a mile (1 km).

Renovated in 2016

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. An area shuttle, a theme park shuttle, and laundry facilities are also offered.

Free WiFi, microwaves

Featuring conveniences like sitting areas and microwaves, the 113 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include minibars, coffee/tea makers, and free local calls.

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$180* Per night/room Oct 31 - Nov 1

Suite, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (MOBILITY)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Gatlinburg Downtown, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

Everyone (7) Couples (2) Family (2)
4 out of 5
Very convenient to downtown and walking distance.

Posted by on Jan 20, 2021

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Comment from Hotel Management

Feb 8, 2021 by N/A

Thank you for choosing to stay with us while in the area. We hope to see you back with us again. Have a wonderful day!!

4 out of 5
Close to all the attractions!! Room was clean upon arrival.

Posted by , from Carey, OH on Aug 10, 2020

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Comment from Hotel Management

Aug 10, 2020 by N/A

Good day and we thank you for staying with us. We are striving to make your stay with us as normal as possible. We hope to see you back with us as soon as time permits. Have a wonderful day.

5 out of 5
Conveniently located to all the shops and tourist areas, breakfast seemed a little below par even with considering Covid 19 restrictions.

Posted by on Jul 2, 2020

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Comment from Hotel Management

Jul 6, 2020 by N/A

Hello and thank you for the review and the five star. We are working diligently to get back to normal as soon as CDC guidelines are updated. We hope that we will be seeing you back our way very soon. Have a wonderful day.

4 out of 5

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 12, 2020 by N

Good day and we want to thank you for staying with us. Thank you for the rating and we are in hopes of seeing you back soon. Have an amazing daly.

4 out of 5
kids play and pool area was nice and beds were comfortable

Posted by on Jan 30, 2020

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Comment from Hotel Management

Jan 30, 2020 by A

Hello and we want to thank you for the review. It is wonderful to hear that you enjoyed the pool area. We hope that time permits for you to return soon and once again enjoy what we have to offer. Have a wonderful day.

4 out of 5

Posted by on Nov 19, 2019

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Comment from Hotel Management

Nov 20, 2019 by N/A

Good day and we want to thank you for taking time to rate us. We hope to see you back with us again in the very near future. Hope this finds you having a wonderful day.

5 out of 5
The facilities were very nice and clean and the staff were extremely helpful and friendly.

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 14, 2019 by N/A

Good day and we thank you for the five star review. We hope to see you back with us again in the very near future. From all of us, we hope this finds you having a wonderful day.

5 out of 5
It was one of the best hotels I have stayed in. Everything was great. Will be going back.

Posted by on Apr 10, 2019

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2 out of 5
really nice hotel but will not fix the price after you pay like advertised so dont book if you want to pay full price

Posted by on Jan 30, 2019

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4 out of 5
When we checked into our room there was a male housekeeping hotel worker in our bathroom. Please note the door was closed and there was no cleaning cart, he said he was finishing up cleaning the bathroom. He did have a spray bottle of some kind. Scared the heck out of me because I didn't see him when I walked into the room. Thought it was odd that the door was closed to the room. And I had called about 30 minutes before and they said they had a room ready for us.

Posted by on Jan 14, 2019

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About the Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

Location 322 Historic Nature Trail, Gatlinburg, TN 37738

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A vending machine, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Express Gatlinburg Downtown, an IHG Hotel. Self parking is free. A complete renovation of Holiday Inn Express Gatlinburg Downtown, an IHG Hotel was completed in February 2016. This Gatlinburg hotel is smoke free.

  • 1 building
  • 113 guestrooms or units
  • 4 levels
  • Built in 2016
  • Breakfast available (free)
  • Deli
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Area shuttle and theme park shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Gatlinburg Downtown, an IHG Hotel offers 113 accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Minibar
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests are served free breakfast.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Holiday Inn Express Gatlinburg Downtown Hotel
  • Hotel Holiday Inn Express Gatlinburg Downtown Gatlinburg
  • Gatlinburg Holiday Inn Express Gatlinburg Downtown Hotel
  • Hotel Holiday Inn Express Gatlinburg Downtown
  • Holiday Inn Express Gatlinburg Downtown Gatlinburg
  • Holiday Inn Express Hotel
  • Holiday Inn Express
  • Express Gatlinburg Downtown
  • Holiday Inn Express Gatlinburg Downtown
  • Holiday Inn Express Gatlinburg Downtown, an IHG Hotel Hotel
  • Holiday Inn Express Gatlinburg Downtown, an IHG Hotel Gatlinburg

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.