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Westgate Smoky Mountain Resort & Water Park

4.0 star property
Family-friendly 4-star hotel near Ripley's Aquarium of the Smokies

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Photo gallery for Westgate Smoky Mountain Resort & Water Park

2 outdoor pools
Exterior
Desk, laptop workspace, iron/ironing board, free WiFi
Water park
Deep-tissue massages, Swedish massages, 2 treatment rooms, massages

Reviews

8.2

Very good

Popular amenities

  • Bar
    BarBar
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Spa
    SpaSpa
  • Breakfast available
    Breakfast availableBreakfast available
  • Laundry
    LaundryLaundry
  • Hot Tub
    Hot TubHot Tub

Explore the area

Map
Gatlinburg, TN
  • Popular LocationWild Bear Falls Indoor Water Park1 min walk
  • Popular LocationAnakeesta5 min drive
  • Popular LocationRipley's Aquarium of the Smokies5 min drive
  • AirportKnoxville, TN (TYS-McGhee Tyson)64 min drive

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Exterior
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Hot Tub
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Kids pool
4.4 out of 5, Excellent, (1374)
The price is $173
per night
$196 total
includes taxes & fees
Aug 10 - Aug 11
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About the neighborhood

Gatlinburg

In Gatlinburg .Within 3 miles (5 km) of this hotel, you'll find Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park. Also, Wild Bear Falls Indoor Water Park is within half a mile (1 km) and Hillbilly Golf is within 2 miles (3 km).

What's nearby

  • Wild Bear Falls Indoor Water Park - 1 min walk
  • Anakeesta - 5 min drive
  • Ripley's Aquarium of the Smokies - 5 min drive
  • SkyPark - 6 min drive
  • Gatlinburg Convention Center - 7 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 64 min drive

Restaurants

  • ‪Subway - ‬5 min drive
  • ‪Tennessee Cider Company - ‬6 min drive
  • ‪Ole Red - ‬5 min drive
  • ‪Loco Burro Fresh Mex Cantina - ‬6 min drive
  • ‪Pancake Pantry - ‬6 min drive

About this property

Westgate Smoky Mountain Resort & Water Park

Family-friendly 4-star hotel near Ripley's Aquarium of the Smokies
Westgate Smoky Mountain Resort & Water Park offers its guests a full-service spa, a water park (surcharge), 2 outdoor swimming pools, and 2 spa tubs. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

You'll find a business center on site. A health club, barbecue grills, and gift shops/newsstands are also featured at the family-friendly Westgate Smoky Mountain Resort & Water Park.

This 4-star Gatlinburg hotel is smoke free.

  • 250 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
Westgate Smoky Mountain Resort & Water Park offers 250 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and Swedish massages. The spa is open daily.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 10 to 50 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 spa tubs
  • Fitness classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground
  • Water park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV with premium channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 21 to May 23:
  • Water park

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Onsite parties or group events are strictly prohibited.

Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
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Westgate Resort Gatlinburg
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Westgate Smoky Mountain Resort
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Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort & Water Park Hotel
Westgate Smoky Mountain Resort & Water Park Gatlinburg
Westgate Smoky Mountain Resort & Water Park Hotel Gatlinburg

Frequently asked questions

How close is Westgate Smoky Mountain Resort & Water Park to the airport?

Westgate Smoky Mountain Resort & Water Park is 42.2 mi (64-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Westgate Smoky Mountain Resort & Water Park?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Westgate Smoky Mountain Resort & Water Park on Aug 25, 2024 start from $161.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Westgate Smoky Mountain Resort & Water Park have an airport shuttle?

Airport shuttle services are not available at Westgate Smoky Mountain Resort & Water Park.

Does Westgate Smoky Mountain Resort & Water Park offer free breakfast?

Free breakfast isn’t provided at Westgate Smoky Mountain Resort & Water Park, but cooked-to-order breakfast is offered for a fee of between USD 10 and 50 per person.

Is there a casino at Westgate Smoky Mountain Resort & Water Park?

No, there is no casino at this hotel.

What time is check-in at Westgate Smoky Mountain Resort & Water Park?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Westgate Smoky Mountain Resort & Water Park?

Free parking is not available at this hotel.

Does Westgate Smoky Mountain Resort & Water Park have a pool?

Westgate Smoky Mountain Resort & Water Park features 2 outdoor pools. Pool access starts at 9:00 AM.

Does Westgate Smoky Mountain Resort & Water Park have a restaurant?

Westgate Smoky Mountain Resort & Water Park is home to Southern Comfort, which features light fare.

Does Westgate Smoky Mountain Resort & Water Park have a spa?

This hotel has a spa, which features Swedish massages.

How close is Westgate Smoky Mountain Resort & Water Park to downtown Gatlinburg?

Westgate Smoky Mountain Resort & Water Park is 1.3 mi away from Gatlinburg.

Westgate Smoky Mountain Resort & Water Park Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 561 out of 1001 reviews" "
Rating 8 - Good. 182 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

CYNTHIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
10/10
Stayed 1 night in Apr 2024

10/10 Excellent

Driss

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

Diego

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The place was to loudly, people talking in the corridor at very late night, They make us waste our morning trying to sell the property to us, plus the manager was very rude. Won’t coming back again
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in was more then 2-hrs late. Even after calling around 4 hours prior to arrival to confirm the reservation and checkin. Leaving us without somewhere to go with our young children after a long 8 hr drive to Gatlinburg. The water park is NOT included with your stay. Despite paying nearly $260 a night. When the resort advertises $150 a night and has reservations where the water park is included.
Stayed 3 nights in Apr 2024

8/10 Good

Jaqueline

Stayed 1 night in Apr 2024

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice, clean, fairly new, and convient property. We arrived in the afternoon, so i assume they werent as staffed as they would be peak hours. The lodge staff member helping the family ahead of us was awesome and gave a wealth of knowlege about the area and resort. Thankfully i listened to their group as i waited over 15mins in line that was only us and them until our staff member came and assisted us. She gave us nothing for info and really had short answers for our queations like she was ready to go home or an inconvenience. Property is nice but i dont think the web sites convey enough how big the property is. There must be 100 condos on this small side of a hill with each having 6-12 units in them. Parking is pleantiful but every space fills by evening. I also would have liked to have been able to pick or have an option of where our accommodations were. There are buildings to stay at the base of the hill - and there are places to stay at the top that have great views! Ours was by the road and noisy most of the night. I will warn it is a STEEP drive up and be sure you have good breaks to drive down. 3 pools besides the waterpark all of which are quite small. House was nice and clean and lovley bedding and wonderful big heavy pillows! BIGGEST surprise was the added $30 night resort fee. It is at the bottom of expedia mentioned when i went back but you might miss that. I asked whats it for, staff saidforselfparkingREALLY
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Be prepared to shell out lots of $$$
The resort was ok. Not great for the money paid for it. Everything, and I mean everything, was extra money. The water park is not included in the very high price of the hotel. The only place close to get snacks or needed items is the market in the resort that is ridiculously overpriced. The service to get around was great. They offer shuttles to take you around the resort. The other services was pretty bad, at best. We had a bed and a pullout couch for the kids with no sheets. I had to ask twice to please bring up sheets and it took over an hour at 10:30 at night. We also ran out of toilet paper and ask three times over two days to please, please, bring us TP! Other than that, it was ok.
Stayed 4 nights in Mar 2024

8/10 Good

Micaela, Waukesha

Stayed 3 nights in Mar 2024

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give Westgate a 10/10! My family and I enjoyed our stay at this property. The staff was friendly, the food was delicious, and the local attractions were fun. Our age range was 12 to 65. There was something for everyone.
Stayed 6 nights in Mar 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort between pigeon forge and gatlinburg. Across the street from the visitors center. Nice pools, mini golf. Only thing that is weird is you have to pay for the water park at the same rate someone off the street has to pay.
Stayed 5 nights in Mar 2024

6/10 Okay

Kanisha

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My stay was okay , the staff didn’t really know a lot of answers to my question but overall it was okay. But I will say the family style breakfast was the best breakfast I had in a while .
Stayed 2 nights in Mar 2024

2/10 Terrible

Derek

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Rian

Liked: Cleanliness, staff & service
M
Stayed 2 nights in Mar 2024

10/10 Excellent

Georgena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 2 nights in Mar 2024

8/10 Good

Nitia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cabin style rooms.
Stayed 6 nights in Mar 2024

2/10 Terrible

Kristen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We had two rooms for this property, one at the bottom of the mountain, and the other one at the top of the mountain the one at the top of the mountain, the room was buried, pretty clean, except for the phone had sticky stuff all over it. When we first got to the property, we had dinner reservations that we had to cancel because the main entry door into our cabin would not lock, so we had to wait for maintenance to come fix the lock then later that evening, the smoke/carbon monoxide detector was going off in the middle of the night. Had to go wait in our truck for an hour and a half while they fixed it the very next night at 3 AM it goes off again. Had to wait an additional 45 minutes for maintenance to come and pull the smoke detectors off the wall. The unit that we had at the bottom of the mountain was very noisy. Could hear everything in the rooms around us. We had a water leak in our room from the upstairs unit. Our room smells very musty and mildew. It’s dark like a cave with one window, looking at the playground parking lot . When I called to see if we could move to a different room due to the noise in the smell, that was not an option and was told as far as the noise goes just call security every time there’s a noise complaint this whole stay has been very frustrating. Not relax , and there’s been no accommodation for all the issues we’ve had. I would’ve been better off staying at a hotel.

10/10 Excellent

Thomas

Stayed 2 nights in Mar 2024

8/10 Good

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Its on the mountain and in the middle of 2 great towns.
Stayed 5 nights in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort
Stayed 2 nights in Mar 2024

10/10 Excellent

Cody

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

6/10 Okay

Tasha

Traveled with family
Liked: Staff & service
Disliked: Amenities
Parking was not good need more shuttle buses or perhaps a train to help with this.. they need to change the rug in the rooms very unclean
Stayed 2 nights in Mar 2024

10/10 Excellent

Chelsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice and family oriented resort! Definitely will be back!
Stayed 2 nights in Mar 2024