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"EXCELLENT STAY!!! This was our first time staying at this property, and with the rate we got, really didn’t expect too much, although the pictures sug ... " More

By a verified traveler on Sun 13 Mar 2022

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Hotel Description

Hotel near Great Smoky Mountains National Park in Gatlinburg

In Gatlinburg

You'll be within half a mile (1 km) of Gatlinburg SkyLift Park and 2 miles (3 km) of Great Smoky Mountains National Park with a stay at this Gatlinburg hotel. Gatlinburg Convention Center and Arcadia are also within half a mile (1 km).

Fitness center

This hotel features an indoor pool and a gym. Enjoy the seasonal outdoor pool and perks like free self parking and free WiFi. There's a spa tub on site, and laundry facilities and concierge services are also offered.

GTS 1 bedroom Condo

Bed Count 1 King Bed Maximum Occupancy 3 Max

GTS Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

GTS Accessible 2 bedroom Condo

Bed Count 1 King Bed Maximum Occupancy 6 Max

GTS 2 Bedroom Premium

Bed Count 1 King Bed Maximum Occupancy 7 Max

GTS 2 Bedroom Deluxe

Bed Count 1 King Bed Maximum Occupancy 6 Max

GTV Accessible 1 bedroom Condo

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Gatlinburg Town Square by Exploria Resorts ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Gatlinburg Town Square by Exploria Resorts

Everyone (13) Couples (1) Family (2)
1 out of 5
Unfortunately we got a view of the parking lot, carpet was disgusting, the water did not drain in shower or bathroom sink, and there were one too many flies in our room for my liking. The pool also had the cover on it the entire time we were there. Very disappointing.

Posted by on Jul 19, 2022

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Comment from Hotel Management

Aug 2, 2022 by Dale

Sorry for your issues, we do have an onsite Resort Operations team ready to address anything that may not be right with your unit.

5 out of 5
EXCELLENT STAY!!! This was our first time staying at this property, and with the rate we got, really didn’t expect too much, although the pictures suggested a beautiful rom…boy was it!!! We reserved a king bed/sofa sleeper/full kitchen suite and it was WONDERFUL!! Big ole suite, full kitchen, dining room, living room, balcony, huge bathroom, huge master bedroom, with jacuzzi tub!!! And access to the balcony! Kitchen had all the cooking utensils, dishes, cutlery, dishwashing supplies, and yeah A WASHER AND DRYER! We had everything!! Furniture and beds were wonderfully comfortable! So things to do…it was very rainy and cold when we went, but we did get to use the basket ball court, and INDOOR HEATED POOL!! They provide towels, and it was clean and very warm! We didn’t get to enjoy the outdoor checkers board or the fire pit, because of the weather, unfortunately. The underground parking is very convenient, and it made us feel safer knowing our vehicle was out of the elements, and away from snooping eyes. We only had to call front desk once to have maintenance come turn on the pilot light for the FIREPLACE IN OUR ROOM! Which they did quickly. The only teeny tiny cons, was some updating construction on the other side of the building which didn’t really bother us, and what are you gonna do? At least they are updating and keeping things nice. And the last is, this place can be a bit of a jigsaw puzzle, lol. Would absolutely stay again!!! ♥️♥️♥️♥️♥️

Posted by on Mar 13, 2022

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Comment from Hotel Management

Mar 14, 2022 by Dale

Thanks for taking the time to share your comments with us, we are glad you enjoyed yourself. We will see you on your next trip to the area!

3 out of 5

Posted by on Jul 15, 2021

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5 out of 5
We have no complaints about our stay! Room was perfect! Very clean an convenient!

Posted by , from Indiana on Mar 18, 2020

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Comment from Hotel Management

Mar 23, 2020 by Holly

Thank you for sending in your review. Your feedback is important to us and we are glad that you enjoyed your accommodations.

1 out of 5
The room was misrepresented on the site! We booked a room with jacuzzi and when we arived it was just normal room. Staff at property said this was common complaint. VERY UNHAPPY!

Posted by , from Johnson city tn on Mar 15, 2020

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Comment from Hotel Management

Mar 16, 2020 by Dale

We have two types of Studio units and our policy is to move guests in the event they feel that they did not receive the studio unit they desired. We hope you will stay with us again.

4 out of 5
The hotel room was very well equipped with anything you could need in a typical room. The only downside was the random hairs in the jacuzzi tub. Other than that we were very pleased.

Posted by on Mar 7, 2018

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Comment from Hotel Management

Apr 3, 2018 by Dale

Thank you for submitting your review. We are pleased that you chose to stay with us. Your comments have been shared with the housekeeping management and will be addressed. Thank you again for your review.

5 out of 5

Awesome hotel.

View was breath taking. Awesome room, one of the best hotels we have stayed at! We will be back!

Posted by , from Ohio on Aug 22, 2017

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5 out of 5

Great Room & Stay

I would definitely stay here again. The in room jacuzzi was amazing.

Posted by , from tampa, fl on Aug 16, 2017

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5 out of 5

Great location. Fit our needs space wise and locat

Great place to stay. Would recommend to anyone visiting. We had a two bedroom apt and it worked we'll for our family.

Posted by on Mar 29, 2017

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3 out of 5

Not that great.

We got there and the lobby to check in was kinda difficult to find after driving for so long that's the last thing you need it was about 1 block up the road and across the street from the hotel itself. Desk service girl seemed tired and annoyed with people. It was Labor Day weekend so very busy, they should've expected that. The room was ok, seemed pretty clean, but the tub was molded in spots. It was such a noisy area and they had the freaking fireplace lit in summer weather!? We couldn't find how to turn it off so the brightness kept us up and along with noises. I was awakened around 3am and up until 6am. We finally decided put couch pillows in front of the glass fireplace to block the light (it wasn't hot just annoying), hung a blanket over the window to block the light the blinds allowed in, the air conditioner was very loud and we just weren't comfortable. Garbage came around 5pm and slammed a dumpster and was beeping backing up. Luckily it was just a 1 night stay! Spend a little more $ and pick a better name brand hotel.

Posted by on Sep 7, 2016

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About the Gatlinburg Town Square by Exploria Resorts

Location 515 Historic Nature Trail, Gatlinburg, TN 37738

Property Features

Gatlinburg Town Square by Exploria Resorts offers its guests a seasonal outdoor pool, a children's pool, an indoor pool, and a spa tub. WiFi is free in public spaces. A fitness center, barbecue grills, and concierge services are also featured at Gatlinburg Town Square by Exploria Resorts. Self parking is free. This Gatlinburg hotel is smoke free.

  • 221 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Gatlinburg Town Square by Exploria Resorts offers 221 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Microwave
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Connecting rooms available

Nearby Activities

An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fees vary based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gatlinburg Town Square Exploria Resorts Hotel
  • Gatlinburg Town Square Condo
  • Gatlinburg Town Square Hotel Gatlinburg
  • Gatlinburg Town Square Resort
  • Gatlinburg Town Square Exploria Resorts Condo
  • Square Exploria Resorts Condo
  • Gatlinburg Town Square Exploria Resorts
  • Square Exploria Resorts
  • Square Exploria Resorts Hotel
  • Gatlinburg Town Square
  • Gatlinburg Town Square by Exploria Resorts Hotel
  • Gatlinburg Town Square by Exploria Resorts Gatlinburg
  • Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.