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4.4 out of 5

"All the staffs at the hotel are very polite and friendly. They greet you and offer help. I enjoyed it. " More

By a verified traveler on Mon 23 Sep 2019

Hotel Description

4.5-star luxury hotel near Shinjuku Gyoen National Garden

City center stay

Your stay at this Shinjuku hotel places you within 2 miles (3 km) of Shinjuku Gyoen National Garden and Meiji Jingu Shrine. Also, Yoyogi Park is within 2 miles (3 km) and Tokyo Dome is within 6 miles (10 km).

Luxury amenities

A full-service spa, 2 restaurants, and a health club are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. A bar/lounge, a 24-hour front desk, and a convenience store are also provided.

Wired Internet, refrigerators

The 746 guestrooms feature wired Internet, LCD TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Refrigerators, room service, and free bottled water are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$154* Per night/room Oct 2 - Oct 3

Club Room, 2 Twin Beds (Club Access)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Club Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Atrium, Suite

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Room, 2 Twin Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Room, 1 King Bed (Club Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Regency Tokyo ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Tokyo

Everyone (6) Family (3)
2 out of 5
Never stayed anywhere else always at Hyatt though lately I’ve seen differences with them as they do not service their guest like they used to. I did receive my usual room I was told but instead was accommodated in a “high floor”...13th (which I was not thrilled) floor they have 20+ floor I was ALWAYS the first one off the elevator. There are many changes being a frequent guest I am no longer happy about and most likely stay at another hotel.

Posted by on Nov 19, 2019

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5 out of 5
All the staffs at the hotel are very polite and friendly. They greet you and offer help. I enjoyed it.

Posted by on Sep 23, 2019

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5 out of 5
Lovely, Courteous staff. Beautiful hotel and grounds. Close to Shinjuku station and a host of other must-see spots. A++

Posted by on Aug 22, 2019

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5 out of 5
Staff was great! Location was within walking distance of the station and made moving around the city easy.

Posted by on Feb 21, 2019

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5 out of 5

Posted by on Feb 19, 2019

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4 out of 5
Concierge service in English is excellent. We could accomplish all that we wanted to do because of their first-rate guidance and advise.

Posted by on Dec 27, 2018

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4 out of 5
The hotel staff were exceptional. Good location in a quiet area but just a few minutes walk to the lively Shinjuku Station area. The hotel al operates a free shuttle bus to/from Shinjuku Station every 20 minutes. You can also walk through the labyrinth of underground walkways that connect nearby hotels to the Nishi-Shinjuku Metro Station. Although well maintained, the rooms seem dated and could use an update.

Posted by , from New Jersey on Aug 29, 2018

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5 out of 5

Definitely a worthwhile stay

Pros: The appearance, location, and staff.
Location: The location has a subway entrance and makes access to other parts of the city very easy. Otherwise, it's a bit of a walk to get anywhere worthwhile.
I definitely have no complaints from my stay at the hotel. The location and appearance of the hotel was good and the hotel room was simple but comfortable. We stayed for a couple weeks and heard zero noise from neighbors. I recommend this hotel and would stay again.

Posted by , from Pittsburgh, PA USA on May 24, 2017

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Property Features

Hyatt Regency Tokyo offers its guests a full-service spa and a health club. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. The luxury Hyatt Regency Tokyo also features multilingual staff, concierge services, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 746 guestrooms or units
  • 28 levels
  • 2 dining venues
  • Built in 1980
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Shinjuku Station (1.4 km / 0.9 mi)
  • Metro station: Tochomae Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Regency Tokyo offers 746 accommodations with safes and complimentary bottled water. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, toilets with an electronic bidet, and complimentary toiletries. This Tokyo hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Caffè - This restaurant specializes in Italian cuisine and serves breakfast, lunch, dinner, and light fare.

Jade Garden - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Guests under 18 years old are not allowed in the fitness facility.

Spa Services

Joule Spa & Wellness has 8 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 8
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Additional breakfast fees apply to children whose stay is included in the rate when sharing existing bedding.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hyatt Regency Tokyo

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 3993 per person (approximately)
  • Fee for in-room wired Internet: JPY 330 per 24-hour period (rates may vary)
  • Self parking fee: JPY 1500.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Regency Hotel Tokyo
  • Hyatt Regency Tokyo
  • Hyatt Tokyo
  • Hyatt Tokyo Regency
  • Regency Hyatt Tokyo
  • Regency Tokyo
  • Tokyo Hyatt
  • Tokyo Hyatt Regency
  • Tokyo Regency Hyatt
  • Hyatt Regency Shinjuku
  • Hyatt Regency Tokyo Hotel Shinjuku
  • Hyatt Regency Tokyo Shinjuku
  • Hyatt Regency Tokyo Hotel
  • Hyatt Regency Tokyo Hotel
  • Hyatt Regency Tokyo Tokyo
  • Hyatt Regency Tokyo Hotel Tokyo

You should know

  • Up to 2 children 12 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.