Sheraton Grande Tokyo Bay Hotel

4.5 star property
Family-friendly 4.5-star hotel near Tokyo Disneyland®

Choose dates to view prices

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Balcony

Standard Room, 2 Double Beds, Non Smoking, Balcony | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Non Smoking, Balcony

8.8 out of 10
Excellent
(73 reviews)
  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, Multiple Beds, Non Smoking, Balcony

8.6 out of 10
Excellent
(52 reviews)
  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Balcony

Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Balcony | Premium bedding, down comforters, pillowtop beds, in-room safe

Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

8.4 out of 10
Very good
(16 reviews)
  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Guest room, 2 Double Beds, Disney or Bay view, Main Building, Balcony

Guest room, 2 Double Beds, Disney or Bay view, Main Building, Balcony | Premium bedding, down comforters, pillowtop beds, in-room safe

Guest room, 2 Double Beds, Disney or Bay view, Main Building, Balcony

9.0 out of 10
Wonderful
(8 reviews)
  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony | Premium bedding, down comforters, pillowtop beds, in-room safe

Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

8.4 out of 10
Very good
(15 reviews)
  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(40 reviews)
  • 431 sq ft
  • Sleeps 6
  • 6 Twin Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 409 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking

Lobby

Club Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 388 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, Multiple Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, Multiple Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 431 sq ft
  • Park view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Club Room, 3 Twin Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 3 Twin Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 388 sq ft
  • Park view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Club Suite, 1 Double Bed, Non Smoking, Balcony

Club Suite, 1 Double Bed, Non Smoking, Balcony | Premium bedding, down comforters, pillowtop beds, in-room safe

Club Suite, 1 Double Bed, Non Smoking, Balcony

9.8 out of 10
Exceptional
(6 reviews)
  • 775 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

View all photos for Club Suite, 2 Double Beds, Non Smoking, Balcony

Club Suite, 2 Double Beds, Non Smoking, Balcony | Premium bedding, down comforters, pillowtop beds, in-room safe

Club Suite, 2 Double Beds, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Dog Friendly)

Room, 2 Double Beds, Non Smoking (Dog Friendly) | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking (Dog Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds, Non Smoking

Premium Room, Multiple Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Room, Multiple Beds, Non Smoking

7.8 out of 10
Good
(22 reviews)
  • 603 sq ft
  • Sleeps 5
  • 5 Twin Beds

View all photos for Standard Room, 3 Twin Beds, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 3 Twin Beds, Non Smoking, Balcony

9.2 out of 10
Wonderful
(41 reviews)
  • 388 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Room, 3 Twin Beds, Non Smoking (Dog Friendly)

Room, 3 Twin Beds, Non Smoking (Dog Friendly) | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 3 Twin Beds, Non Smoking (Dog Friendly)

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

9.0 out of 10
Wonderful
(9 reviews)
  • 388 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

  • 388 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony | Premium bedding, down comforters, pillowtop beds, in-room safe

Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

8.4 out of 10
Very good
(10 reviews)
  • 388 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Room, Multiple Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Multiple Beds, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)
  • 409 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 3 Twin Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 3 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(11 reviews)
  • 409 sq ft
  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

Urayasu

Maihama stay.A stay at this Maihama hotel places you within half a mile (1 km) of Tokyo Disney Resort® and 2 miles (3 km) of Tokyo Disneyland®. Tokyo Bay and Ikspiari are also within 3 miles (5 km).

What's nearby

  • Tokyo Disney Resort® - 1 min walk - 0.0 miles
  • Tokyo Disneyland® - 12 min walk - 0.7 miles
  • Ikspiari - 13 min walk - 0.7 miles
  • Tokyo DisneySea® - 13 min walk - 0.7 miles
  • Tokyo Sea Life Park - 8 min drive - 2.6 miles

Getting around

  • Urayasu Maihama Station - 4 min drive
  • Bayside Station - 6 min walk
  • Haneda Airport (HND) - 31 min drive

Restaurants

  • ‪ルックアウト・クックアウト - ‬14 min walk
  • ‪ユカタン・ベースキャンプ・グリル - ‬10 min walk
  • ‪ラ・タベルヌ・ド・ガストン - ‬14 min walk
  • ‪スナグリーダックリング - ‬6 min walk
  • ‪カスバ・フードコート (Casbah Food Court) - ‬11 min walk

About this property

Sheraton Grande Tokyo Bay Hotel

Family-friendly 4.5-star hotel near Tokyo Disneyland®
Sheraton Grande Tokyo Bay Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as 3 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 14 meeting rooms, and limo/town car service. Event space at this hotel measures 17567 square feet (1632 square meters) and includes conference space. A children's pool, a 24-hour fitness center, and a terrace are also featured at the luxury Sheraton Grande Tokyo Bay Hotel. A train station pick-up service and a train station drop-off service are free. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Urayasu hotel is smoke free.

  • 1016 guestrooms or units
  • 12 levels
  • 3 coffee shops
  • 17567 sq ft of conference space
  • 1632 sq m of conference space
  • Built in 1988
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sheraton Grande Tokyo Bay Hotel offers 1016 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, designer toiletries, and bidets.

This Urayasu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested.

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages and facials. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 6:00 PM on request
  • Free 24-hour train station pick-up and drop-off shuttle
  • Limo/town car service
  • Self parking on site (JPY 3,100 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,000 per person
  • 3 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Games
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Grab bar in bathtub (28 inches high)
  • Grab bar near toilet (27 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 20

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Check-in and luggage storage are available at the service counter on the 1st floor at Tokyo Disney Resort Welcome Center, located next to JR Maihama Station, open 8 AM-3 PM.
A breakfast surcharge applies for children 4 years and above in breakfast-inclusive rate plans.
Access to this property's seasonal pool is available by reservation only. For more information, please contact the property.

Access methods

Staffed front desk

Pets

  • Pets: JPY 8000 per pet, per night, plus a deposit of JPY 8000 per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4000 per person
  • Airport shuttle fee: JPY 30000 per person (roundtrip)
  • Self parking fee: JPY 3100 per day
  • Pet deposit: JPY 8000 per night
  • Pet fee: JPY 8000 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property charges a fee for use of the outdoor garden pool (open during summer).

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Sheraton Grande
Sheraton Grande Bay
Sheraton Grande Tokyo
Sheraton Grande Tokyo Bay Htl
Sheraton Grande Tokyo Bay Htl Hotel
Sheraton Grande Tokyo Bay Htl Hotel Urayasu
Sheraton Grande Tokyo Bay Htl Urayasu
Sheraton Tokyo Bay
Sheraton Tokyo Bay Grande
Sheraton Tokyo Grande
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel
Sheraton Grande Tokyo Bay Urayasu
Sheraton Grande Tokyo Bay
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu
Sheraton Grande Tokyo Bay
Sheraton Grande Tokyo Bay Hotel Hotel
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel Hotel Urayasu

Frequently asked questions

How close is Sheraton Grande Tokyo Bay Hotel to the airport?

Sheraton Grande Tokyo Bay Hotel is 16.6 mi (31-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Grande Tokyo Bay Hotel?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Sheraton Grande Tokyo Bay Hotel on Dec 1, 2025 start from $172.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Grande Tokyo Bay Hotel have an airport shuttle?

Sheraton Grande Tokyo Bay Hotel offers an airport shuttle from 8:00 AM to 6:00 PM, on request, for a charge of JPY 30000. per person, roundtrip.

How close is Sheraton Grande Tokyo Bay Hotel to the beach?

This hotel is 8.4 mi (23-min drive) from Odaiba Beach Park and 14.3 mi (32-min drive) from Makuhari Beach. Don't forget your sunscreen!

Does Sheraton Grande Tokyo Bay Hotel offer free breakfast?

Free breakfast isn’t provided at Sheraton Grande Tokyo Bay Hotel, but buffet breakfast is offered for a fee of JPY 4000 per person. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at Sheraton Grande Tokyo Bay Hotel?

No, there is no casino at this hotel.

What time is check-in at Sheraton Grande Tokyo Bay Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Sheraton Grande Tokyo Bay Hotel?

Free parking is not available at this hotel. Self parking is available for JPY 3100 per day.

Does Sheraton Grande Tokyo Bay Hotel have a pool?

Sheraton Grande Tokyo Bay Hotel features an indoor pool and a children's pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Sheraton Grande Tokyo Bay Hotel have a restaurant?

Sheraton Grande Tokyo Bay Hotel is home to Grand Café, which features international cuisine.

Does Sheraton Grande Tokyo Bay Hotel have a spa?

This hotel has a spa, which features massages and facials.

How close is Sheraton Grande Tokyo Bay Hotel to downtown Urayasu?

Sheraton Grande Tokyo Bay Hotel is 2.2 mi away from Urayasu.

Reviews

Sheraton Grande Tokyo Bay Hotel Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1230 out of 2155 reviews
Rating 8 - Good. 545 out of 2155 reviews
Rating 6 - Okay. 216 out of 2155 reviews
Rating 4 - Poor. 94 out of 2155 reviews
Rating 2 - Terrible. 70 out of 2155 reviews

Reviews

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exceptional!
Stayed 3 nights in Jul 2025

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely sensational hotel. Couldn’t fault it. Stunning room, great central location, train stations directly underneath. Excellent breakfast. Exceptional service. Loved it.
Stayed 2 nights in Jul 2025

10/10 Excellent

Zhiwei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the melon in the breakfast buffet, which is unique among all buffets I ate in Japan.
Stayed 3 nights in Aug 2025

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great hotel and room (for Japanese size). Very nice hotel overall. Only issue was the laundry facilities. Terrible size room for the size of the hotel. Also the dryers were useless. Clothes still wet after an hour of trying to dry them. Finally gave up.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kayrnne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 5 nights in Jul 2025

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually moved to the Sheraton after a horrible experience in another hotel. The Sheraton ended up being cheaper. Cleaner much better Staff it was brilliant.
Stayed 3 nights in Jul 2025

6/10 Okay

Barbara

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Both beds were dirty when we checked in. Large stains and a ton of hair on both beds. Asked 2x and waited hours to be fixed. When fixed still had some hairs and small stain. Next day they cleaned room but did not change bedding. Same stain was visible after cleaning confirming they didn’t change sheets. Both my daughter and I ended up with rashes next day.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mehmet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family and kids
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

6/10 Okay

Jeffery

Traveled with family
Liked: Cleanliness
The hotel itself and rooms are dated. Think 1990’s decor. Breakfast is average. Many activities that seem included aren’t. The garden pool is not included and costs extra to swim in. I do not have an issue with this has if it was free it would be jampacked the whole day. I don’t mind paying for the relaxing environment. There is also a grotto bar at the garden pool that serves food and drinks. Hotel is very average and only thing benefiting it would be the location to Disney. Next time we will try the Hilton.
Stayed 5 nights in Jul 2025

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for Tokyo Disney. There was a small patch of carpet that needed repair but not a big deal. Overall amazing experience
Stayed 5 nights in Jul 2025

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room/hotel for our family of four. Frequent shuttles to the resort or nearest subway station were available. Friendly staff. Food at the hotel is more expensive than if you venture out but it was good. We ordered in room service once and tried the buffet and they were both good.
Stayed 5 nights in Jul 2025

6/10 Okay

Angelica

Liked: Staff & service, property conditions & facilities
Amenities Seems everything need to pay.
Stayed 1 night in Jul 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Sayed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were the BEST
Stayed 4 nights in Jul 2025

8/10 Good

santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great , excellent food and and was very friendly convenience to Disney and shopping easy access to train stations
Stayed 1 night in Jul 2025

4/10 Poor

Melissa

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff are friendly. Very closed to Tokyo disneyland. However the room is old. Are Air-conditioning was not working, moving to a different room was not offered, the person that they send to check the Air-conditioning said our air-conditioning was find. He come in back with electric fun instead, for 3 days we used electric fun. Upon check out I found out the air-conditioning inside our was mark not working but still kept us and never offer to move with different room.
Stayed 3 nights in Jul 2025

6/10 Okay

Gabriel

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is very out dated. They charge to use the pool. They stand by the 3pm check in time ans do not allow early check in. They didnt offer any water or anything upon arriving the first time. There was mold in the shower. This hotel is ok for a short stay to disneyland since you will not be in the room for long periods of time. There is a shuttle to disneyland which was nice. Other than that very old and outdated hotel.
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were dated and smelt of mould. Had to book and pay to use the pool ($50 Aud for three hours per adult).
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed the outdoor pool access was extra £25 per person per 3 hour slots
Stayed 1 night in Jul 2025

10/10 Excellent

Ryan

Liked: Cleanliness
Stayed 2 nights in Jul 2025

6/10 Okay

Chi Kien, Gulfview Heights

Liked: Staff & service
The hotel is too old
Stayed 9 nights in Jul 2025