4.9 out of 5

"The Cerulean - ah, how can I find the words? I'm afraid that if I truly say what I think about this hotel, then no one will believe me. I only write ... " More

By a verified traveler on Tue 19 Jun 2018

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Hotel Description

4.5-star luxury hotel near Shibuya Crossing

Central Tokyo getaway

A stay at this Shibuya hotel places you steps from Cerulean Tower and within a 10-minute walk of Shibuya Crossing. Also, Shibuya Hikarie is within half a mile (1 km) and Yoyogi Park is within 2 miles (3 km).

Multiple dining options

This luxury hotel includes 5 restaurants, an indoor pool, and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. You'll appreciate the sauna, bar/lounge, and coffee shop.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 408 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. 24-hour room service, minibars, and down comforters are also available.

Queen Non-Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$251 per night

Corner Suite Non-smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Single Room, Non Smoking (N )

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Superior Twin Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 5 Max

Single Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Cerulean Tower Tokyu Hotel ratings based on 11 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cerulean Tower Tokyu Hotel

Everyone (6)
5 out of 5

Above and beyond!

The Cerulean - ah, how can I find the words? I'm afraid that if I truly say what I think about this hotel, then no one will believe me. I only write reviews if something is really good or really bad, nothing in the middle. And this hotel is excellent. It is the best hotel I've ever stayed at, inside or outside of Japan. And I've stayed at quite a few 5 star hotels. It has many things other 5 star hotels have - great views (ours was of the Tokyo Tower skyline), nice pool and spa, etc. The difference is in the service. The people here seem to genuinely care about you and do their best to accomodate you. We went to the concierge desk every morning to find out directions. They went out of their way to make sure we had everything we needed, including print outs. Several times, the staff would open the elevators for you, then bow to you when the doors close. We paid for the breakfast, which was really good. One day, it was sunny enough that we could see Mount Fuji from the restaurant. The staff had left binoculars on a stand in case anyone wanted a closer look. Just gorgeous! If you want to be in the Shibuya or Shinjuku area, you should stay at this hotel. It's wonderful and we would stay here again when we come back to Tokyo.

Posted by on Jun 19, 2018

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Comment from Hotel Management

Jun 27, 2018 by Customer Relations/M

Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel.We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,

5 out of 5

Great location!

Pros: Location, contemporary yet simple design, large rooms and comfortable beds, amazing view of the city.
Location: Walking distance from shops and transportation; the famous Shibuya Scramble, Shibuya shopping district
My family and I agree, when we come back to visit Tokyo (and we will!) we can't think of a better place to stay than the Cerulean Towers Tokyu. The room we stayed in (we stayed on the 26th floor (King + Guest Bed) was large and had an amazing view of the city, with the same view from the bathtub. Best of all was the location of the hotel which was about a 8-10 minute walk to the Shibuya Crossing and lots of places to eat and shop. A 4-minute walk from the hotel would also take you to the Shibuya train station. There is also the convenience of having a 7-11 store right inside the hotel for 24/7 convenience. I'm sure there are cheaper places to stay in Tokyo, but this hotel turned out to be an excellent choice for our family.

Posted by on Oct 28, 2016

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5 out of 5

Nice hotel near train station

Cons: The carpet in the room needed to be changed.
Location: We really enjoyed being within walking distance to the station where we would begin our day trips to other areas of Japan.
We were greeted with friendly hotel staff and a nice view from our room overlooking Tokyo city and we also could see the famous Shibuya crossing. We recieved a welcoming gift of fresh strawberries and a nice letter from the hotel manager. The room was pleasantly spacious and the bed very comfortable.

Posted by , from Honolulu on Apr 18, 2016

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4 out of 5

convenient location and spacious rooms

We stayed at the Cerulean for five nights, after deciding to extend our stay in Tokyo. The front desk staff were exceedingly hospitable and upgraded our room for the second half of the stay when we had to switch rooms to a lower floor. Both rooms had amazing views over the city and were the biggest of any hotel we stayed in during our two week trip. We had two negative experiences- first was our experience having a late dinner in the lobby floor restaurant after we checked in. Our server seemed to have no idea how to open or serve a bottle of wine. Second, the top floor bar is completely filled with smokers and while there is a "non-smoking" section, it is not really far enough away from the bar to make a difference. We couldn't take the smell, so sadly we did not get it enjoy the view up there.

Posted by , from Brooklyn, NY on Oct 11, 2015

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5 out of 5

Great Tokyo visit!

Pros: The rooms and service was great. Located near Shibuya Station which made it easy to explore the different areas of Tokyo.
Location: Location is great, easy access to trains to explore the different regions and sights of the city.
Tokyo was a great experience -lots of people, sights, shopping and food options. The temples were amazing. There are huge department stores everywhere with food markets in the basement. Don't miss the Ginza region and Toyko Sky Tree- if you want to shop until you drop. The imperial gardens were wonderful as was most of the landscapes in Toyko. We had a blast at the Robot Restaurant to see the robot show, it was very different and lots of fun. Customer service everywhere was always excellent.

Posted by , from New York City on Sep 4, 2015

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5 out of 5
Pros: Direct bus from the airports. Subway and train station nearby, so are all the eating places aande shopping.
Excellent location. Good size room, great view, modern and clean. Helpful staff. Everything's great!

Posted by on Jun 20, 2015

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5 out of 5

cerulean tokyu

Lovely hotel in a fantastic area and well worth the price. The only drawbacks were that amenities, such as the pool and high speed internet, were fairly pricey ($*/day for the pool and fitness facility and $* for a lan connection). The service was excellent and the room was beautiful. We had a view to Mt. Fuji. The only drawback on the room was that, in the hot summer heat, you couldn't regulate the air-conditioning at night so it got pretty warm by morning. Still, we'd certainly stay here again in a minute.

Posted by on Aug 14, 2010

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5 out of 5

Outstanding hotel in the heart of Shibuya!

The location, service and rooms were excellent. I have been to many hotels in Tokyo and I must say that this one is outstanding in all areas---from the front desk employees to the porters. The room size was very large and the view was amazing. The Shibuya train station was just a few minutes walk--there is a second floor walkway that goes across the street, which makes it very convenient to get to the station without going up and down the stairs! In addition, there is a 24-hour 7 Eleven store on the second level where you can purchase just about everything you need for your stay. The concierge was extremely helpful in mapping out directions to places we wanted to get to--either by foot or train and subway. Overall, our stay was a very pleasant one and I would definitely stay there again if I had the opportunity.

Posted by on Sep 6, 2009

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5 out of 5

THE ONLY REVIEW YOU NEED ON THIS HOTEL

I would highly recommend this hotel. Get the deal to stay on FL33+ get free breakfast and 1/2 to the gym- ""tea times""-well worth it. PROS: Gorgeous Hotel in the BEST possible location in Shibuya (trendy, young artist crowd; drug culture though- one person passed out in the street and the police couldn't even get him to wake up; another girl was oddly sitting in the middle of the street with cake on her face for hours)- still I felt perfectly safe. Eager Service w/limited English. Amazing Views; Large bathroom w/TV sound-nice! Well thought out yet somehow they forgot a switch to a fan! Safe in the room. CONS: THEY NICKEL AND DIME YOU- $36 USeach for a limited but quality breakfast (free w/package 33rd floor) Porters swarm you- most ""Japanese"" don't expect a tip- others just might! Gym (pool/weights) 2100 Yen per person daily (half if you get the higher floor rate package). Hard to locate too. I thought this was a total rip off BUT actually the pool / hot tub / sauna is fantastic. Locker room has blow dryers, clothes spinner (removes water), free toothbrushes, combs, razors, etc! The charge keeps the crowds out- nice and private! They don't validate transfers from Nakita airport- about $30 each way per person- 1 hr ride. No fan in the bathroom. No top sheet...its part of the comforter- gets washed separately- apparently a Japan thing. They don't wash linens, towels daily to save on water ""if you stay multiple days."" Small shampoo bottles- it was pulling teeth to ask for more in English...just got a blank smile. Air conditioning was hit and miss in the halls. Room AC was ok but I like it colder- 68Fmax. Business center CHARGES 500+ Yen for 15minutes- plain room with 2 small laptops-ridiculous.

Posted by on Jun 27, 2009

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5 out of 5

Wonderfull

Fantastic service, Every single detail is taking care without having to ask...\nFrom tha toothbrush to the LAN cable for the internet connection. And most of all\nthe way they take care of you... Wonderfull... the place to stay when you are in Tokyo.

Posted by on Nov 7, 2007

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Property Features

Cerulean Tower Tokyu Hotel offers its guests an indoor pool, a sauna, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 108 square feet (10 square meters). Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury Cerulean Tower Tokyu Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 408 guestrooms or units
  • 40 levels
  • 5 dining venues
  • 108 sq ft of conference space
  • 10 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tokyo (HND-Haneda) (22 km / 13.6 mi)
  • Train station: Tokyo Shibuya Station (1.3 km / 0.8 mi)
  • Metro station: Shibuya Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Cerulean Tower Tokyu Hotel offers 408 accommodations with minibars and safes. Beds feature down comforters. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Cerulean Tower Tokyu Hotel has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

The hotel fitness center features a 20 metre (65 foot) indoor pool, sauna, treadmills, stationary bikes, dumbbells, and a Smith machine. The center is open from 6:30 AM to 10 PM weekdays, 8 AM to 10 PM weekends and holidays. Exercise wear is available for rent. Guests under 18 not admitted.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests under 13 years of age are not allowed in the Executive Salon. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Parking height restrictions apply

Fees

 

  • A city tax will be collected at the property effective January 1, 2017. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between JPY 3326 and JPY 3920 per person (approximately)
  • Self parking fee: JPY 3240 per night
  • Facilities fee: JPY 2160 per person and includes use of:

  • - Fitness facilities
    - Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cerulean Hotel
  • Cerulean Hotel Tokyu
  • Cerulean Tokyu Tower
  • Cerulean Tower Hotel
  • Cerulean Tower Tokyu
  • Cerulean Tower Tokyu Hotel
  • Cerulean Tower Tokyu Hotel Tokyo
  • Cerulean Tower Tokyu Tokyo
  • Hotel Cerulean
  • Tokyu Cerulean Tower Hotel
  • Cerulean Tower Tokyu Hotel Shibuya, Tokyo

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.

Promotions

Free Gym Access

Book a stay in an Executive Room or Suite Room and receive complimentary gym access.

Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.