Book Hotels in Smyrna, DE

"Best hotel in the area "

"I loved it "

"Room nice and clean ,lovely place "

"yes"

"My experience at this hotel was very disappointing. The employee who checked me in had no customer service skills. He simply handed me my key and gave no information about where my room was located, checkout time, or where and when breakfast was served. The room itself was very outdated. The carpet looked extremely old, the TV was very small and difficult to turn on with no instructions, and the phone in the room didn’t work. The biggest issue was the shower, which did not work at all. Because the phone was broken, I had to walk down to the front desk to report it. Despite the parking lot being nearly empty, I was told I could not switch rooms. Instead, I was given a key to another room just to take a shower and then return to my room. There was also a visible opening near the AC unit where you could see straight into the parking lot. On the side of the building where my room was located, most of the parking lot lights were not working, so I parked under the only light so I could see my car. An alarm in an empty room on my floor went off all night and was never turned off. In the morning there was no one at the front desk and no instructions for checkout or a key drop box, so I had to leave my key on the counter. About 45 minutes later, while already driving back to South Carolina, I received a text and email asking me to check out. The only positive part of the stay was the night shift employee who allowed me to use another room to take a shower in another room. "

"Kind staff. Clean, upgraded room "