4.0 out of 5

"Needs more elevators, to many people to small of space. They room was great other than it got kinda hot at night like the ac quit working. " More

By a verified traveler on Tue 17 Jul 2018

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Hotel Description

4-star hotel near Savannah College of Art and Design

Historic Downtown Savannah stay

A stay at this Historic Downtown Savannah hotel places you steps from Savannah College of Art and Design and within a 10-minute walk of Savannah Civic Center. Forsyth Park and River Street are also within half a mile (1 km).

Renovated in 2017

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a fitness center. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and valet parking. Enjoy the a rooftop terrace and unwind at the poolside bar and bar/lounge.

Free WiFi, flat-screen TVs

The 246 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Other amenities include premium bedding, coffee/tea makers, and free bottled water.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$179 per night

Room, 1 King Bed (Skyline)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Balcony (Skyline)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Poolside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds (Skyline)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The DeSoto ratings based on 12 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The DeSoto

Everyone (9) Family (2)
3 out of 5
I love the location of the hotel, couldn't be more perfect. The hotel was also beautiful but the housekeeping, bar & dining staff were very poor. Bar staff rude, housekeeping never refilled in room coffee and when having breakfast, had to get or own coffee and creamer refills even after asking for this. There loss, plenty of places close by to get great service which was lacking at the hotel. Also, balcony with no chairs? What is the point? Waste of money to upgrade to skyline view.

Posted by , from Kansas on Apr 16, 2019

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Comment from Hotel Management

Apr 17, 2019 by Sotherly Host

Hi Christopher. Thank you for the thorough feedback. I appreciate your love of the location as we are the most central hotel in Savannah. I do apologize for the missteps in service though as that is definitely not our normal way.

1 out of 5
Staff is not friendly and not helpful at all. They don’t know the city or parking or any information. I was told I could have a late check out and then rudely denied without explanation. The hotel was being primarily utilized for a wedding where everyone was drunk and running all over the hotel. I had a drink slipped on me in th elevator going to my room and they people were so drunk and rude. The hotel is not nice, rooms aren’t clean, staff is rude and not helpful. I would Never stay here again or recommend staying here.

Posted by , from Savannah, GA on Mar 10, 2019

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Comment from Hotel Management

Mar 12, 2019 by Your Sotherly Host

Kk, Thank you for the honest feedback. I do apologize as nine of this is typical of a stay here. Yes, Savannah is a wedding destination and The DeSoto is very popular for great weddings. However, the wedding parties here are typically very respectful of the space and our other guests. I am sorry for your experience.

4 out of 5

Posted by on Feb 17, 2019

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Comment from Hotel Management

Apr 1, 2019 by The Desoto

Thank you for sharing your experience. We appreciate the review!

4 out of 5
Very nice overall. Bathroom was very small and had a weird set up to turn on shower. I noticed a Starbucks coffee plastic cup that sat on the piece of furniture on the 9th upon arrival on Saturday. It was still there on Sunday. That wouldn't happen in my own home so I found that inexcusable.

Posted by on Feb 11, 2019

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Comment from Hotel Management

Feb 12, 2019 by The Desoto

Thank you very much for your business. We appreciate the feedback. Absolutely, the empty cup is not to our standard and will be discussed with our team.

5 out of 5

Posted by on Jan 20, 2019

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Comment from Hotel Management

Jan 23, 2019 by Your Sotherly Host

Hi Friend, Thank you for the excellent rating!

4 out of 5
Needs more elevators, to many people to small of space. They room was great other than it got kinda hot at night like the ac quit working.

Posted by on Jul 17, 2018

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Comment from Hotel Management

Jul 18, 2018 by Your Sotherly Host

Hi friend, Thank you for your kind rating and for your feedback. Our elevators are well underway to being completely replaced and soon will offer fast service to all floors.

4 out of 5
Staff service was exceptional- hotel amenities were wonderful. Room was clean and comfortable but some things were not in top condition or working order.

Posted by , from chagrin falls ohio on Jul 8, 2018

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Comment from Hotel Management

Jul 13, 2018 by Your Sotherly Host

Hi Jaclynn, Thanks for the kind rating and great feedback. I am glad you enjoyed your stay. I do want to let you know the elevators are all being replaced and much freshening up is being done. See you in Savannah!

3 out of 5
The valleys at the front door were the kindest most helpful members of the staff. Had issues with the TV from day one and asked several times if they could fix it and no one ever came and resolved the problem. The service at the bar at Proof and Provision was bad, bartenders seemed like they could not be bothered when they were there. Several times they would be no where in site. Plus getting a drink took a ridiculous amount of time. Door was left ajar after it was cleaned and clean towels were not put in the room, had to call and request them. Calling housekeeping or the front desk most of the time resulted in no answer, had to keep calling. Pool was closed for over 3 hours in the middle of the day Sunday while it was being “shocked”, understandable. But, not one of the hotel staff was communicating with guests to explain the situation and guests had to seek someone out to find out it was finally safe to use. The hospitality everywhere we went in Savannah was impeccable, but not at the DeSoto. It was like they could have cared less about their guests.

Posted by on Jul 3, 2018

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Comment from Hotel Management

Jul 3, 2018 by Sotherly Host

Hello, I appreciate your feedback and I apologize for our missteps in service during your stay. I cannot make excuses or explain away the lack of hospitality you encountered. I am glad you enjoyed Savannah otherwise.

5 out of 5

Another wonderful stay!

My husband and I always take a trip to Savannah to celebrate our anniversary. We both fell in love with the city, and that is where we love to be. We always come back to the DeSoto as well! Love the location, love the hospitality and staff. We always feel welcome, and at home. This past visit, we were surprised with a bottle of of the bubbly on ice waiting in our room on our anniversary with a thoughtful card! Truly made me feel special! We can't wait to go back!

Posted by , from Cleveland, Ohio on Jun 24, 2018

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Comment from Hotel Management

Jun 26, 2018 by Your Sotherly Host

Hey Sandra, We love our return guests! Thank you for another great review and rating. I am so happy y'all have made The DeSoto your Savannah home. We always look forward to welcoming you home.

5 out of 5
Great hotel. Only complaint is that we specifically booked a hotel room with a balcony to enjoy sitting on a balcony. There are no chairs on the balcony, so it was useless. Wouldn’t recommend a balcony room.

Posted by on Mar 22, 2018

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Comment from Hotel Management

Mar 25, 2018 by Sotherly Host

Hey Friend, Thanks for the great rating. The balconies offer great views of the whole historic district and river area. Corner rooms have furniture on the balcony, book one next time for the outdoor lounging you're looking for!

Property Features

The DeSoto offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly The DeSoto. Parking is available for a fee. A complete renovation of The DeSoto was completed in June 2017. This 4-star Savannah hotel is smoke free.

  • 246 guestrooms or units
  • 2 dining venues
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 1968
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Savannah, GA (SAV-Savannah - Hilton Head Intl.) (25.6 km / 15.9 mi)
  • Train station: Savannah Amtrak Station (5.4 km / 3.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The DeSoto offers 246 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Savannah hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy local cuisine breakfast daily from 6:30 AM to 11 AM.

Edgar's P&P - This restaurant serves breakfast, lunch, dinner, and light fare. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3:30 AM
  • Minimum check-in age is 21

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • A 6.0 percent city/local tax will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 18.00 per person (approximately)
  • Valet parking fee: USD 34.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DeSoto Hotel Savannah
  • DeSoto Hotel
  • DeSoto Savannah

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.