4/10 Poor
Ronald
Traveled with family
Nov 15, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
We became stuck in the middle elevator on the 13th floor. Repeatedly tried to use the key card, which flashed each time to indicate activation, but the doors wouldn't open or advance the elevator to move--nothing. Rang the emergency help button persistently, no help. We could hear the alarm ringing--still no help. After some time, thankfully, the elevator began and we made it to the lobby--apparently the elevator was compelled by a call for it by a patron in the lobby waiting to use it. If they has not, we'd still be there. When we arrived in the lobby we asked why no one had initiated help for us. The receptionist said they never heard any alarm or received a help request. The following day, when we left to checkout at 05:30 a.m., only the middle elevator would arrive to our call. Not wanting to take another chance with this elevator, we were faced with either taking 13 flights of stairs or waiting until another elevator. We waited...and waited. Fortunately, another early morning guest or staff summoned for an elevator so we seized the opportunity and pressed the button again and finally another, other elevator arrived to rescue us from the 13th floor. One minor note, when we checked out with the receptionist, I asked for a receipt for our visit. He gave me a receipt for the beverage we purchased. I again asked for a stay receipt and he gave me a receipt for the overnight parking--I still haven't received a receipt for our stay...
Ronald
Stayed 2 nights in Nov 2025