4.1 out of 5

"Room was nice but did not have a microwave. And although there was an ice and soda machine on the floor, there was not a snack machine. It was a nice ... " More

By a verified traveler on Wed 27 Dec 2017

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Hotel Description

Hyatt Regency Atlanta Downtown puts you in the heart of Atlanta, within just a 10-minute stroll of popular attractions like Centennial Olympic Park and World of Coca Cola. Highlights at this hotel include 3 bars/lounges, a restaurant, and an outdoor swimming pool.

You can enjoy flat-screen TVs with cable channels, and all rooms feature free WiFi, iPod docks, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Premium bedding and down comforters welcome you to a good night's rest, and other nice touches include designer toiletries. Safes, hair dryers, and phones are also available.

The restaurant, Sway, serves local cuisine and is open for breakfast, lunch, and dinner. Twenty-Two Storys is the hotel's own gastropub, serving drinks along with dinner and light fare. 180000 square feet (16722 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a 24-hour fitness center, and a coffee shop/café. Each morning full breakfast is served between 6 AM and 10 AM. There's also the convenience of valet parking.

Within a 15-minute walk of this 4-star Downtown Atlanta hotel, attractions include Georgia Aquarium and Philips Arena.

Hyatt Regency Atlanta Downtown ratings based on 94 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5
The valet parking manager is very mean, insulting, and very slow. He should be fired. We waited for more than 1 hour at the lower level 3 lobby for our car to be brought up. Room smells a little when you just walk in, but you will adapt to it soon. The odor is possibly due old carpet. The check out lady at the front desk was very nice and friendly. The check in gentleman n did not know how to smile.

Posted by on Mar 20, 2018

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Comment from Hotel Management

Apr 3, 2018 by Hyatt Regency Atlanta

We regret to hear that your recent stay did not meet your expectations, nor our standards. Please know that your comfort and satisfaction is very important to us. If you would like to reach out to our team to further discuss your stay, our Guest Services Manager will be available to further assist.

3 out of 5

Tiny tiny rooms

Pros: Restaurants
Cons: See above plus $24 for breakfast? Seriously?
Location: Downtown Atlanta, great location. Brought the overall rating up to average.
The room was so small. I would have hated to have to share it. There was no vending machine where indicated and no indication of where one could be found. No decaf in the room and cheap single-ply institutional toilet paper. Just niggling details but this was the Hyatt, not Rodeway Inn.

Posted by , from Dallas, tx on Jan 6, 2018

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5 out of 5
Pros: the atmosphere and set up. The staff was nice and very helpful
Cons: add microwave to all rooms and let customer know if room has a tub/shower combo or not. Was under the impression room would have a tub
Room was nice but did not have a microwave. And although there was an ice and soda machine on the floor, there was not a snack machine. It was a nice atmosphere and very peaceful. Will definitely stay again

Posted by on Dec 27, 2017

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5 out of 5

I would stay there again in a heat beat.

I really enjoyed my stay at the Hyatt Regency Downtown Atlant. The service was great and staff helpful. I would stay there again when I go to Atlanta in a heartbeat.

Posted by , from philadelphia on Dec 19, 2017

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4 out of 5

Short, two night stay

Booked room with two queen beds, got room with two doubles. Was told hotel had overbooked. Took 20/25 minutes to check in. Hotel location is very good. We walked to the aquariam and civil rights museum. The Corner Bakery, located across the street, is excellent. Very good food, very reasonable prices.

Posted by on Jun 16, 2017

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5 out of 5

Nice hotel in the middle of Atlanta

Awesome hotel. We only stayed one night but will definitely stay here again. Our king size bed was very comfortable.

Posted by , from Charlotte, NC on Jun 12, 2017

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Comment from Hotel Management

Jun 16, 2017 by Hyatt Regency Atlanta

Thank you for staying with us and we are pleased to hear that you enjoyed your stay and our delicious ice cream! We hope to welcome you back, soon.

5 out of 5


The gym facilities are amazing. The gentleman working the bell stand outside the hotel were very informative and provided excellent customer service. Finally Helenat the front desk gave me extraordinary customer service. She made the entire experience superb.

Posted by , from Atlanta Downtown on Jun 5, 2017

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5 out of 5
Easy check in – I even got upgraded from a queen room to a king room when the desk associate noticed I was going to be there for four nights. Very clean, soft and plentiful towels, all-around great room.

Posted by on May 12, 2017

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5 out of 5

the three in one

Pros: it was clean and nice and friendly
Cons: your room radio did work good
Location: their are a few things to do. In daylight nice to walk around. Night time you need to pay attention. I didn't stay long. I'm a retired law officer.r
I had a bad arrvial day at 11:15 PM Enterprise tell me i have no rental car. Bad night you guys try and made it ok. Everyone there was very good excllent couldn't be in a better place.

Posted by , from NJ on May 10, 2017

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2 out of 5

Small Room bad pillows

Pros: Location
Cons: Most everything.
Location: Right in the center of everything Atlanta. Too much to say too much to do.
Poor directions from the staff led to us having to wander the hotel looking for our room. The room was very small. the bed was uncomfortable. We had three pillows for the queen bed and they were poorly formed and seemed near the end of their life. Steam iron leaked hot water almost burning my hand. Only decaf for the coffee pot in the room. No hand towels. The list seems to go on and on. Nothing terrible but nothing great here either. Definitely not what I expected from one of the most famous of Atlanta's hotels.

Posted by , from Alabama on Apr 24, 2017

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About the Hyatt Regency Atlanta Downtown

Location 265 Peachtree St NE, Atlanta, GA 30303

Property Features

Hyatt Regency Atlanta Downtown offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Event space at this hotel measures 180000 square feet (16722 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Hyatt Regency Atlanta Downtown. Parking is available for a fee.

  • 3 bars or lounges
  • 41 conference rooms
  • 180000 sq ft of conference space
  • 16722 sq m of conference space
  • Dining venue
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.) (18.7 km / 11.6 mi)
  • Train station: Atlanta Peachtree Station (4.7 km / 2.9 mi)
  • Metro station: Peachtree Center Station (0.2 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Air-conditioned accommodations at Hyatt Regency Atlanta Downtown offer iPod docking stations and safes. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

Sway - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Open daily.

Twenty-Two Storys - This gastropub specializes in American cuisine and serves dinner and light fare. Open daily.

Polaris - This restaurant serves dinner only. Open select days.

Market - Onsite coffee shop. Open 24 hours. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and an outdoor pool.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Parking height restrictions apply


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 for adults, USD 10 and USD 30 for children (approximately)
  • Valet parking fee: USD 40 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlanta Downtown Hyatt
  • Hyatt Atlanta Downtown
  • Hyatt Regency Atlanta Downtown
  • Hyatt Regency Hotel Atlanta Downtown
  • Hyatt Regency Atlanta Downtown Hotel

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.