4/10 Poor
Amanda, Warner Robins
Business traveler, Traveled with family
Sep 19, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The furniture was cheap & beat up. All around the bottom of the dresser was water damaged & the veneer torn off. There was food left in the fridge from the previous people. Many of the buttons on the remote did not work, including the closed captioning button, which my husband needed.
I am on oxygen & the local provider delivered a concentrator for me to use while sleeping. It is on wheels, but very heavy. My husband is disabled & uses a walker or scooter. The lady who checked us in brought it to our room from the office. I really appreciated that. I probably could have managed, it would have been difficult.
We had to check out early (before the front desk opened) to be at Emory so I called them to let them know & that our card key would be on the dresser. I let them know the provider would be by to get the concentrator but we could not bring it to the office (the property inclined from our room to the office). The woman started getting very snippy to me, interrupting me when I was trying to explain, angrily telling me she was pregnant and she was not going to do it either. I nicely asked if housekeeping could do it when they got there and she said "no, put it outside the door". Outside the door was actually outside and in plain view of the parking lot & street. I said I wasn't comfortable leaving it out there. She just kept angrily repeating "put it outside the room."
Will never stay there again. Not worth the $189. Wouldn't stay if it were free.
Amanda
Stayed 1 night in Sep 2025
